Smart-Card/Dongle/Box update Problems and Solutions - Page 261 - GSM-Forum

aggrogant · 01-11-2019, 20:18

Dongle misconfiguration
=== DongleManager [Infinity] v1.72 [11.01.2019 22:12:37] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00021624FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 19E11624
Firmware version: 0136.02
=== Process started: 11.01.2019 22:12:41 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

InfinityHelp · 01-12-2019, 00:35

Quote:

Originally Posted by rayners

Hi.

Yes. Special Drivers Installed

Tried on another PC and got this result.

=== DongleManager [Infinity] v1.72 [11/01/2019 11:30:42] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0007808010321292
=== Process started: 11/01/2019 11:30:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Error upgrading applets:
Card returned error - 0000 at 2486/8507
Disconnected

Do you have another PC or another card-reader ?

InfinityHelp · 01-12-2019, 00:36

Quote:

Originally Posted by aggrogant

Dongle misconfiguration
=== DongleManager [Infinity] v1.72 [11.01.2019 22:12:37] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00021624FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 19E11624
Firmware version: 0136.02
=== Process started: 11.01.2019 22:12:41 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

rayners · 01-12-2019, 11:05

Quote:

Originally Posted by InfinityHelp

Do you have another PC or another card-reader ?

You advised to try with another smart card reader. I have an old Fenix key reader. Now this result.

=== DongleManager [Infinity] v1.72 [12/01/2019 09:51:18] ===
Box/Dongle type selected: [BEST]
Card-Reader: USB Fenix Card Reader 0
HWID: 0007808010321292
=== Process started: 12/01/2019 09:51:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Error securing session:
Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated).
In most cases it's a Hardware fault or harmful software activity !

One of possible damage reason:
Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum

- If you have Activations at your damaged Smart-Card and if you have another Box/Dongle
we can try to move Activation to your another Smart-Card.
Contact to http://www.infinity-box.com/support/?r=2 for details.

Your account will be suspended to avoid permanent Smart-Card damage.

Please, can we resolve this issue.

BR

harold6x · 01-12-2019, 11:16

Yes sir I need update for update Hua

InfinityHelp · 01-12-2019, 22:10

Quote:

Originally Posted by rayners

You advised to try with another smart card reader. I have an old Fenix key reader. Now this result.

=== DongleManager [Infinity] v1.72 [12/01/2019 09:51:18] ===
Box/Dongle type selected: [BEST]
Card-Reader: USB Fenix Card Reader 0
HWID: 0007808010321292
=== Process started: 12/01/2019 09:51:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Error securing session:
Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated).
In most cases it's a Hardware fault or harmful software activity !

One of possible damage reason:
Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum

- If you have Activations at your damaged Smart-Card and if you have another Box/Dongle
we can try to move Activation to your another Smart-Card.
Contact to http://www.infinity-box.com/support/?r=2 for details.

Your account will be suspended to avoid permanent Smart-Card damage.

Please, can we resolve this issue.

BR

it was bad idea to use this kind of reader. you must move this reader to trash and find another one

InfinityHelp · 01-12-2019, 22:12

Quote:

Originally Posted by harold6x

Yes sir I need update for update Hua

your dongle firmware was updated well 2 weeks ago.
why do you want to update again ?

motoklet · 01-15-2019, 06:47

=== DongleManager [Infinity] v1.72 [15.01.2019 10:42:38] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003F556FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 3C41F556
Firmware version: 0137.02
=== Process started: 15.01.2019 10:42:41 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

InfinityHelp · 01-15-2019, 12:07

Quote:

Originally Posted by motoklet

=== DongleManager [Infinity] v1.72 [15.01.2019 10:42:38] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003F556FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 3C41F556
Firmware version: 0137.02
=== Process started: 15.01.2019 10:42:41 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

To avoid software conflicts in future please do not use "snoopy flashtool" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

harold6x · 01-15-2019, 16:30

nee update please
=== DongleManager [Infinity] v1.70 [1/15/2019 17:29:35] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 01018A7C10321292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 50A68A7C
Firmware version: 0122.02

**InfinitySupport** · 01-15-2019, 17:25

Quote:

Originally Posted by harold6x

nee update please
=== DongleManager [Infinity] v1.70 [1/15/2019 17:29:35] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 01018A7C10321292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 50A68A7C
Firmware version: 0122.02

I don't see any problem with this dongle. Why do you want to update it ?

sheryarmemon · 01-16-2019, 12:50

=== DongleManager [Infinity] v1.72 [1/16/2019 16:48:48] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00004B52176D4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 58114B52
Firmware version: 0137.02
=== Process started: 1/16/2019 16:48:49 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.

**InfinitySupport** · 01-16-2019, 14:39

Quote:

Originally Posted by sheryarmemon

=== DongleManager [Infinity] v1.72 [1/16/2019 16:48:48] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00004B52176D4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 58114B52
Firmware version: 0137.02
=== Process started: 1/16/2019 16:48:49 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.

What new software was installed at your PC recently ?

sheryarmemon · 01-16-2019, 15:35

Quote:

Originally Posted by InfinitySupport

What new software was installed at your PC recently ?

I installed many of them and removed them all

InfinityHelp · 01-16-2019, 15:56

Quote:

Originally Posted by sheryarmemon

I installed many of them and removed them all

- Run DongleManager
- Update Dongle firmware now

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

01-11-2019, 20:18	#3901 (permalink)
aggrogant Junior Member Join Date: Oct 2015 Location: UA Posts: 24 Member: 2479810 Status: Offline Thanks Meter: 1	Dongle misconfiguration === DongleManager [Infinity] v1.72 [11.01.2019 22:12:37] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00021624FF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 19E11624 Firmware version: 0136.02 === Process started: 11.01.2019 22:12:41 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2

01-12-2019, 11:16	#3905 (permalink)
harold6x No Life Poster Join Date: Apr 2006 Location: syria Age: 46 Posts: 909 Member: 257716 Status: Offline Sonork: 1650684 Thanks Meter: 57	Yes sir I need update for update Hua

01-15-2019, 06:47	#3908 (permalink)
motoklet Major Poster Join Date: Sep 2009 Location: Afganistan Panjsher Posts: 46 Member: 1115415 Status: Offline Thanks Meter: 13	=== DongleManager [Infinity] v1.72 [15.01.2019 10:42:38] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0003F556FF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 3C41F556 Firmware version: 0137.02 === Process started: 15.01.2019 10:42:41 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2

01-15-2019, 16:30	#3910 (permalink)
harold6x No Life Poster Join Date: Apr 2006 Location: syria Age: 46 Posts: 909 Member: 257716 Status: Offline Sonork: 1650684 Thanks Meter: 57	nee update please === DongleManager [Infinity] v1.70 [1/15/2019 17:29:35] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 01018A7C10321292 Box/Dongle found: [BEST] Reading... Serial No (S/N): 50A68A7C Firmware version: 0122.02

01-16-2019, 12:50	#3912 (permalink)
sheryarmemon Junior Member Join Date: Aug 2018 Posts: 2 Member: 2856304 Status: Offline Thanks Meter: 0	=== DongleManager [Infinity] v1.72 [1/16/2019 16:48:48] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 0 HWID: 00004B52176D4082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 58114B52 Firmware version: 0137.02 === Process started: 1/16/2019 16:48:49 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged.