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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 02-11-2019, 07:05   #3991 (permalink)
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Hello team, plz help me, i have this card useing for along time.
I bought a support extension and activation module "SM", but can not update the card.

Services
- Activation 1: Infinity-Box/Dongle; S/N: 4B3BD0D1; Firmware Version: 0137; Registered: 18-Oct-2017; Expired: 11-Feb-2021; Support: Active
- Activation 2: Infinity [BEST]; Firmware Version: 0122
- Activation 3: Infinity SM

=== DongleManager [Infinity] v1.72 [Пн 11 02 19 9:05:41] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000D0D118434082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 4B3BD0D1
Firmware version: 0137.02
=== Process started: Пн 11 02 19 9:05:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
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Old 02-12-2019, 12:51   #3992 (permalink)
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Quote:
Originally Posted by SarServ View Post
Hello team, plz help me, i have this card useing for along time.
I bought a support extension and activation module "SM", but can not update the card.

Services
- Activation 1: Infinity-Box/Dongle; S/N: 4B3BD0D1; Firmware Version: 0137; Registered: 18-Oct-2017; Expired: 11-Feb-2021; Support: Active
- Activation 2: Infinity [BEST]; Firmware Version: 0122
- Activation 3: Infinity SM

=== DongleManager [Infinity] v1.72 [Пн 11 02 19 9:05:41] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000D0D118434082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 4B3BD0D1
Firmware version: 0137.02
=== Process started: Пн 11 02 19 9:05:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
As I can see it's already fixed. Right ?
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Old 02-14-2019, 15:09   #3993 (permalink)
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Can`t Access Support

I can`t access support area.


Its stuck on loading .......

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Old 02-14-2019, 18:33   #3994 (permalink)
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PLEASE help me

Code:
=== DongleManager [Infinity] v1.72 [14-02-2019 18:25:29] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000B34F7F634082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): E594B34F
Firmware version: 0118.02
=== Process started: 14-02-2019 18:25:31 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
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Old 02-14-2019, 20:04   #3995 (permalink)
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if click Support & Downloads

-------------
Registered: 14-Feb-2019; Expired: 14-Feb-2020; Support: Active

--------------
please help

=== DongleManager [Infinity] v1.72 [14-02-2019 18:25:29] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000B34F7F634082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): E594B34F
Firmware version: 0118.02
=== Process started: 14-02-2019 18:25:31 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
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Old 02-14-2019, 22:41   #3996 (permalink)
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Quote:
Originally Posted by MYDIGIT View Post
if click Support & Downloads

-------------
Registered: 14-Feb-2019; Expired: 14-Feb-2020; Support: Active

--------------
please help

=== DongleManager [Infinity] v1.72 [14-02-2019 18:25:29] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000B34F7F634082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): E594B34F
Firmware version: 0118.02
=== Process started: 14-02-2019 18:25:31 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
Update dongle firmwre ONE more time now.
result ?
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Old 02-14-2019, 22:44   #3997 (permalink)
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Quote:
Originally Posted by hafiz4saqib View Post
I can`t access support area.


Its stuck on loading .......

Just try once again now. result ?
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Old 02-15-2019, 07:09   #3998 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Update dongle firmwre ONE more time now.
result ?
Process completed

THank you
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Old 02-16-2019, 06:32   #3999 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Just try once again now. result ?
Not yet working .... Even after clear Cookies,Cache and Browsing history from Chrome.
But on FireFox working smoothly.
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Old 02-18-2019, 13:01   #4000 (permalink)
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=== DongleManager [Infinity] v1.72 [2/18/2019 19:00:18] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001205512B54082
=== Process started: 2/18/2019 19:00:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
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Old 02-18-2019, 13:04   #4001 (permalink)
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Quote:
Originally Posted by masudtel View Post
=== DongleManager [Infinity] v1.72 [2/18/2019 19:00:18] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001205512B54082
=== Process started: 2/18/2019 19:00:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
Hello,

This Smart-Card is not an Infinity Smart-Card

- Disconnect all other Boxes and Dongles from PC
- Connect ONLY one Infinity Box/Dongle to PC
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Old 02-18-2019, 19:16   #4002 (permalink)
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=== DongleManager [Infinity] v1.72 [18/02/2019 11:01:22] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00001B340EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): B6CA1B34
Firmware version: 0136.02
=== Process started: 18/02/2019 11:01:23 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
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Old 02-18-2019, 23:07   #4003 (permalink)
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Quote:
Originally Posted by marwanalsofyani View Post
=== DongleManager [Infinity] v1.72 [18/02/2019 11:01:22] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00001B340EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): B6CA1B34
Firmware version: 0136.02
=== Process started: 18/02/2019 11:01:23 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
Hello,

It looks like your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support - https://www.infinity-box.com/buy/
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Old 02-20-2019, 08:08   #4004 (permalink)
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this problem....pls help

https://ibb.co/QdZDHCT
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Old 02-20-2019, 10:00   #4005 (permalink)
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Quote:
Originally Posted by biniesh_08 View Post
this problem....pls help

https://ibb.co/QdZDHCT
already answered in other thread
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