Smart-Card/Dongle/Box update Problems and Solutions - Page 267 - GSM-Forum

SarServ · 02-11-2019, 08:05

Hello team, plz help me, i have this card useing for along time.
I bought a support extension and activation module "SM", but can not update the card.

Services
- Activation 1: Infinity-Box/Dongle; S/N: 4B3BD0D1; Firmware Version: 0137; Registered: 18-Oct-2017; Expired: 11-Feb-2021; Support: Active
- Activation 2: Infinity [BEST]; Firmware Version: 0122
- Activation 3: Infinity SM

=== DongleManager [Infinity] v1.72 [Пн 11 02 19 9:05:41] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000D0D118434082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 4B3BD0D1
Firmware version: 0137.02
=== Process started: Пн 11 02 19 9:05:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.

YellowBoss · 02-12-2019, 13:51

Quote:

Originally Posted by SarServ

Hello team, plz help me, i have this card useing for along time.
I bought a support extension and activation module "SM", but can not update the card.

Services
- Activation 1: Infinity-Box/Dongle; S/N: 4B3BD0D1; Firmware Version: 0137; Registered: 18-Oct-2017; Expired: 11-Feb-2021; Support: Active
- Activation 2: Infinity [BEST]; Firmware Version: 0122
- Activation 3: Infinity SM

=== DongleManager [Infinity] v1.72 [Пн 11 02 19 9:05:41] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000D0D118434082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 4B3BD0D1
Firmware version: 0137.02
=== Process started: Пн 11 02 19 9:05:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.

As I can see it's already fixed. Right ?

hafiz4saqib · 02-14-2019, 16:09

I can`t access support area.

Its stuck on loading .......

MYDIGIT · 02-14-2019, 19:33

PLEASE help me

Code:

=== DongleManager [Infinity] v1.72 [14-02-2019 18:25:29] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000B34F7F634082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): E594B34F
Firmware version: 0118.02
=== Process started: 14-02-2019 18:25:31 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

MYDIGIT · 02-14-2019, 21:04

if click Support & Downloads

-------------
Registered: 14-Feb-2019; Expired: 14-Feb-2020; Support: Active

--------------
please help

=== DongleManager [Infinity] v1.72 [14-02-2019 18:25:29] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000B34F7F634082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): E594B34F
Firmware version: 0118.02
=== Process started: 14-02-2019 18:25:31 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

YellowBoss · 02-14-2019, 23:41

Quote:

Originally Posted by MYDIGIT

if click Support & Downloads

-------------
Registered: 14-Feb-2019; Expired: 14-Feb-2020; Support: Active

--------------
please help

=== DongleManager [Infinity] v1.72 [14-02-2019 18:25:29] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000B34F7F634082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): E594B34F
Firmware version: 0118.02
=== Process started: 14-02-2019 18:25:31 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Update dongle firmwre ONE more time now.
result ?

YellowBoss · 02-14-2019, 23:44

Quote:

Originally Posted by hafiz4saqib

I can`t access support area.

Its stuck on loading .......

Just try once again now. result ?

MYDIGIT · 02-15-2019, 08:09

Quote:

Originally Posted by YellowBoss

Update dongle firmwre ONE more time now.
result ?

Process completed

THank you

hafiz4saqib · 02-16-2019, 07:32

Quote:

Originally Posted by YellowBoss

Just try once again now. result ?

Not yet working .... Even after clear Cookies,Cache and Browsing history from Chrome.

But on FireFox working smoothly.

masudtel · 02-18-2019, 14:01

=== DongleManager [Infinity] v1.72 [2/18/2019 19:00:18] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001205512B54082
=== Process started: 2/18/2019 19:00:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

YellowBoss · 02-18-2019, 14:04

Quote:

Originally Posted by masudtel

=== DongleManager [Infinity] v1.72 [2/18/2019 19:00:18] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001205512B54082
=== Process started: 2/18/2019 19:00:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

This Smart-Card is not an Infinity Smart-Card

- Disconnect all other Boxes and Dongles from PC
- Connect ONLY one Infinity Box/Dongle to PC

marwanalsofyani · 02-18-2019, 20:16

=== DongleManager [Infinity] v1.72 [18/02/2019 11:01:22] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00001B340EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): B6CA1B34
Firmware version: 0136.02
=== Process started: 18/02/2019 11:01:23 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

YellowBoss · 02-19-2019, 00:07

Quote:

Originally Posted by marwanalsofyani

=== DongleManager [Infinity] v1.72 [18/02/2019 11:01:22] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00001B340EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): B6CA1B34
Firmware version: 0136.02
=== Process started: 18/02/2019 11:01:23 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Hello,

It looks like your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support - https://www.infinity-box.com/buy/

biniesh_08 · 02-20-2019, 09:08

this problem....pls help

https://ibb.co/QdZDHCT

YellowBoss · 02-20-2019, 11:00

Quote:

Originally Posted by biniesh_08

this problem....pls help

https://ibb.co/QdZDHCT

already answered in other thread

02-14-2019, 16:09	#3993 (permalink)
hafiz4saqib No Life Poster Join Date: Nov 2014 Posts: 570 Member: 2289628 Status: Offline Thanks Meter: 226	Can`t Access Support I can`t access support area. Its stuck on loading .......

02-18-2019, 20:16	#4002 (permalink)
marwanalsofyani Junior Member Join Date: Sep 2014 Posts: 10 Member: 2256045 Status: Offline Thanks Meter: 0	[email protected] === DongleManager [Infinity] v1.72 [18/02/2019 11:01:22] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 00001B340EFE4082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): B6CA1B34 Firmware version: 0136.02 === Process started: 18/02/2019 11:01:23 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

02-11-2019, 08:05	#3991 (permalink)
SarServ Junior Member Join Date: Oct 2017 Location: Saratov Posts: 2 Member: 2771400 Status: Offline Thanks Meter: 0	Hello team, plz help me, i have this card useing for along time. I bought a support extension and activation module "SM", but can not update the card. Services - Activation 1: Infinity-Box/Dongle; S/N: 4B3BD0D1; Firmware Version: 0137; Registered: 18-Oct-2017; Expired: 11-Feb-2021; Support: Active - Activation 2: Infinity [BEST]; Firmware Version: 0122 - Activation 3: Infinity SM === DongleManager [Infinity] v1.72 [Пн 11 02 19 9:05:41] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0000D0D118434082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 4B3BD0D1 Firmware version: 0137.02 === Process started: Пн 11 02 19 9:05:43 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged.

02-14-2019, 21:04	#3995 (permalink)
MYDIGIT Junior Member Join Date: Feb 2019 Location: ALGERIA Posts: 4 Member: 2895084 Status: Offline Thanks Meter: 1	if click Support & Downloads ------------- Registered: 14-Feb-2019; Expired: 14-Feb-2020; Support: Active -------------- please help === DongleManager [Infinity] v1.72 [14-02-2019 18:25:29] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0000B34F7F634082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): E594B34F Firmware version: 0118.02 === Process started: 14-02-2019 18:25:31 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

02-18-2019, 14:01	#4000 (permalink)
masudtel No Life Poster Join Date: Sep 2007 Posts: 1,219 Member: 589869 Status: Offline Sonork: 100.1593501 Thanks Meter: 552	=== DongleManager [Infinity] v1.72 [2/18/2019 19:00:18] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0001205512B54082 === Process started: 2/18/2019 19:00:18 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2

02-20-2019, 09:08	#4004 (permalink)
biniesh_08 No Life Poster Join Date: Aug 2008 Location: india Posts: 1,259 Member: 843418 Status: Offline Thanks Meter: 740	this problem....pls help https://ibb.co/QdZDHCT