Smart-Card/Dongle/Box update Problems and Solutions - Page 270 - GSM-Forum

InfinityHelp · 03-15-2019, 10:02

Quote:

Originally Posted by Badrian

=== DongleManager [Infinity] v1.72 [14-Mar-19 17:22:02] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0103746115BF1292
=== Process started: 14-Mar-19 17:22:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

InfinityHelp · 03-15-2019, 10:03

Quote:

Originally Posted by Sharopov

Hi infinity TEAM, Please help me.

=== DongleManager [Infinity] v1.72 [15.03.2019 9:09:30] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0101A87020881292
=== Process started: 15.03.2019 9:09:31 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

igorsimo · 03-15-2019, 16:04

Quote:

Originally Posted by InfinityHelp

you can update card with DongleManager now to remove it.

It's Done!

=== DongleManager [Infinity] v1.72 [3/15/2019 16:04:13] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001DFB0FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 0761DFB0
Firmware version: 0137.02
"UK Edition" status: On
Last launched Application: 001A v.0448
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 03: [BEST] v.0122
- 05: Content Extractor v.0122
- 06: #6
- 07: #7
=> External Activations:
- SPT

Thanks man.

Badrian · 03-15-2019, 16:05

many thanks...worked!!

ceza031 · 03-29-2019, 10:22

=== DongleManager [Infinity] v1.72 [3/24/2019 0:24:11] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 1
HWID: 000137EA7F634082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): F89A37EA
Firmware version: 0137.02
=== Process started: 3/24/2019 0:24:12 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

YellowBoss · 03-29-2019, 11:07

Quote:

Originally Posted by ceza031

=== DongleManager [Infinity] v1.72 [3/24/2019 0:24:11] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 1
HWID: 000137EA7F634082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): F89A37EA
Firmware version: 0137.02
=== Process started: 3/24/2019 0:24:12 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

sidkov · 04-03-2019, 15:18

=== DongleManager [Infinity] v1.72 [03.04.2019 18:18:33] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0107A17B24881292
=== Process started: 03.04.2019 18:18:33 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.

InfinityHelp · 04-03-2019, 16:25

Quote:

Originally Posted by sidkov

=== DongleManager [Infinity] v1.72 [03.04.2019 18:18:33] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0107A17B24881292
=== Process started: 03.04.2019 18:18:33 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.

Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

sidkov · 04-03-2019, 21:20

=== DongleManager [Infinity] v1.72 [04.04.2019 0:19:03] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0107A17B24881292
=== Process started: 04.04.2019 0:19:03 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Error upgrading applets:
Card returned error - 0000 at 261/9995
Disconnected

InfinityHelp · 04-03-2019, 22:03

Quote:

Originally Posted by sidkov

=== DongleManager [Infinity] v1.72 [04.04.2019 0:19:03] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0107A17B24881292
=== Process started: 04.04.2019 0:19:03 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Error upgrading applets:
Card returned error - 0000 at 261/9995
Disconnected

Have you installed special drivers ?

sidkov · 04-04-2019, 06:43

Quote:

Originally Posted by InfinityHelp

Have you installed special drivers ?

I installed this driver CardReader_Fetian_FT2K.7z

sidkov · 04-05-2019, 14:05

=== DongleManager [Infinity] v1.72 [05.04.2019 17:05:10] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0107A17B24881292
=== Process started: 05.04.2019 17:05:11 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.

InfinityHelp · 04-05-2019, 14:27

Quote:

Originally Posted by sidkov

=== DongleManager [Infinity] v1.72 [05.04.2019 17:05:10] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0107A17B24881292
=== Process started: 05.04.2019 17:05:11 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.

Do you have another PC or another card-reader to try ?

mritun_joy · 04-09-2019, 07:23

=== DongleManager [Infinity] v1.70 [4/9/2019 12:23:08] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00008F1813114082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 76C88F18
Firmware version: 0136.02
=== Process started: 4/9/2019 12:23:09 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

InfinityHelp · 04-09-2019, 10:16

Quote:

Originally Posted by mritun_joy

=== DongleManager [Infinity] v1.70 [4/9/2019 12:23:08] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00008F1813114082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 76C88F18
Firmware version: 0136.02
=== Process started: 4/9/2019 12:23:09 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Hello,

It looks like your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support - https://www.infinity-box.com/buy/

03-15-2019, 16:05	#4039 (permalink)
Badrian Junior Member Join Date: Nov 2003 Location: Timisoara Age: 49 Posts: 38 Member: 43216 Status: Offline Thanks Meter: 2	many thanks...worked!!

03-29-2019, 10:22	#4040 (permalink)
ceza031 No Life Poster Join Date: Feb 2012 Age: 39 Posts: 1,395 Member: 1724862 Status: Offline Thanks Meter: 448	=== DongleManager [Infinity] v1.72 [3/24/2019 0:24:11] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Alcor Micro USB Smart Card Reader 1 HWID: 000137EA7F634082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): F89A37EA Firmware version: 0137.02 === Process started: 3/24/2019 0:24:12 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2

04-03-2019, 15:18	#4042 (permalink)
sidkov Junior Member Join Date: Dec 2012 Posts: 11 Member: 1850934 Status: Offline Thanks Meter: 0	=== DongleManager [Infinity] v1.72 [03.04.2019 18:18:33] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: FT SCR2000 0 HWID: 0107A17B24881292 === Process started: 03.04.2019 18:18:33 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected.

04-03-2019, 21:20	#4044 (permalink)
sidkov Junior Member Join Date: Dec 2012 Posts: 11 Member: 1850934 Status: Offline Thanks Meter: 0	=== DongleManager [Infinity] v1.72 [04.04.2019 0:19:03] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: FT SCR2000 0 HWID: 0107A17B24881292 === Process started: 04.04.2019 0:19:03 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Error upgrading applets: Card returned error - 0000 at 261/9995 Disconnected

04-05-2019, 14:05	#4047 (permalink)
sidkov Junior Member Join Date: Dec 2012 Posts: 11 Member: 1850934 Status: Offline Thanks Meter: 0	=== DongleManager [Infinity] v1.72 [05.04.2019 17:05:10] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: FT SCR2000 0 HWID: 0107A17B24881292 === Process started: 05.04.2019 17:05:11 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected.

04-09-2019, 07:23	#4049 (permalink)
mritun_joy Crazy Poster Join Date: Mar 2016 Location: 1205,motalab plaza dhaka. Posts: 55 Member: 2543177 Status: Offline Thanks Meter: 18	=== DongleManager [Infinity] v1.70 [4/9/2019 12:23:08] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 00008F1813114082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 76C88F18 Firmware version: 0136.02 === Process started: 4/9/2019 12:23:09 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !