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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 10-14-2016, 23:23   #31 (permalink)
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Quote:
Originally Posted by yeison086 View Post
Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 14/10/2016 04:04:17 p.m. ----------
DongleManager [Infinity-Box] v1.66 [14/10/2016 04:04:17 p.m.]
PC HWID: 154D4B204770572357903B538AD77FA9
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000259F3FF021982
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum
Update Box/Dongle once again now.
Result ?
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Old 10-15-2016, 05:55   #32 (permalink)
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YellowBoss

thanks its working
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Old 10-15-2016, 07:49   #33 (permalink)
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Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 10/15/2016 11:20:15 AM ----------
DongleManager [Infinity-Box] v1.66 [10/15/2016 11:20:15 AM]
PC HWID: 2B9AD942F6969C455AE85EFAA2492554
Card-Reader: Axalto e-gate 0
HWID: 0001D67700001942
Type: Main Infinity-Box/Dongle S/N: 9505D677 Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
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Old 10-15-2016, 11:25   #34 (permalink)
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Quote:
Originally Posted by rajivgupta View Post
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 10/15/2016 11:20:15 AM ----------
DongleManager [Infinity-Box] v1.66 [10/15/2016 11:20:15 AM]
PC HWID: 2B9AD942F6969C455AE85EFAA2492554
Card-Reader: Axalto e-gate 0
HWID: 0001D67700001942
Type: Main Infinity-Box/Dongle S/N: 9505D677 Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
Hello,

What is your Support Validity Date ?
How to check - Infinity-Box - FAQ (Frequently Asked Questions)

If you have active support - run DongleManager and update Box/Dongle firmware.
If your support is not active - renew support first.
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Old 10-15-2016, 13:51   #35 (permalink)
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Here is mine

Please take a look.

Quote:
Box/Dongle type selected: [BEST]
---------- Process started: 10/15/2016 5:49:38 PM ----------
DongleManager [Infinity-Box] v1.64 [10/15/2016 5:49:38 PM]
PC HWID: 6CBD8DE2AFBF71EDD1B8520DCF8F3BAC
Card-Reader: FT SCR2000 0
HWID: 0007646B14D11292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum
Box/Dongle type selected: [BEST]
---------- Process started: 10/15/2016 5:50:22 PM ----------
DongleManager [Infinity-Box] v1.64 [10/15/2016 5:50:22 PM]
PC HWID: 6CBD8DE2AFBF71EDD1B8520DCF8F3BAC
Card-Reader: FT SCR2000 0
HWID: 0007646B14D11292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum
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Old 10-15-2016, 18:17   #36 (permalink)
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Quote:
Originally Posted by .:SUBRATA:. View Post
Here is mine

Please take a look.
What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files here - Index of pub/drivers/

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware now ONLY ONE TIME


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
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Old 10-15-2016, 22:44   #37 (permalink)
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Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 16/10/2016 12:13:43 . ----------
DongleManager [Infinity-Box] v1.66 [16/10/2016 12:13:43 .]
PC HWID: 61CA7645591DD70541DDC2DC58385C17
Card-Reader: Alcor Micro USB Smart Card Reader 1
HWID: 0001716718201292
Type: [BEST] S/N: 9FA77167 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum
???
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Old 10-16-2016, 01:08   #38 (permalink)
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Quote:
Originally Posted by sahand.ser90 View Post
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 16/10/2016 12:13:43 . ----------
DongleManager [Infinity-Box] v1.66 [16/10/2016 12:13:43 .]
PC HWID: 61CA7645591DD70541DDC2DC58385C17
Card-Reader: Alcor Micro USB Smart Card Reader 1
HWID: 0001716718201292
Type: [BEST] S/N: 9FA77167 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum
???
To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME
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Old 10-16-2016, 23:13   #39 (permalink)
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Red face since a long time :( :( :(

no solution to fix my Card ???

Code:
----------Process started: 16/10/2016 23:06:46----------
DongleManager version: 1.53
PC HWID: 6F1B7AF8D634F96F2C7F7D6F15816A91
Card-Reader: FT SCR2000 0
Card type: inf
Repair mode active
Locating server...
Server address found
Connecting to server
Server connection successfully established
S/N: 22F35873, Firmware: 0118
Authenticating on server...
Authentication stage error:
Server reported error:[0051] Not translated!
____________________
[email protected]
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Old 10-17-2016, 07:23   #40 (permalink)
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when im update a new dongle firmware ive got a error:

Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 10/17/2016 5:30:39 PM ----------
DongleManager [Infinity-Box] v1.66 [10/17/2016 5:30:39 PM]
PC HWID: A69426733073CAFB439E851BB83ACF7D
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00045B61FF021982
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum



when i used another smartcard reader:

Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 10/17/2016 5:03:09 PM ----------
DongleManager [Infinity-Box] v1.66 [10/17/2016 5:03:09 PM]
PC HWID: A69426733073CAFB439E851BB83ACF7D
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00045B61FF021982
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum


please help infinty team..........
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Old 10-17-2016, 08:55   #41 (permalink)
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Quote:
Originally Posted by LePilami View Post
no solution to fix my Card ???

Code:
----------Process started: 16/10/2016 23:06:46----------
DongleManager version: 1.53
PC HWID: 6F1B7AF8D634F96F2C7F7D6F15816A91
Card-Reader: FT SCR2000 0
Card type: inf
Repair mode active
Locating server...
Server address found
Connecting to server
Server connection successfully established
S/N: 22F35873, Firmware: 0118
Authenticating on server...
Authentication stage error:
Server reported error:[0051] Not translated!
____________________
[email protected]
Download LATEST DongleManager - Index of pub/
and try again
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Old 10-17-2016, 08:57   #42 (permalink)
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Quote:
Originally Posted by pike_akrho View Post
when im update a new dongle firmware ive got a error:

Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 10/17/2016 5:30:39 PM ----------
DongleManager [Infinity-Box] v1.66 [10/17/2016 5:30:39 PM]
PC HWID: A69426733073CAFB439E851BB83ACF7D
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00045B61FF021982
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum



when i used another smartcard reader:

Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 10/17/2016 5:03:09 PM ----------
DongleManager [Infinity-Box] v1.66 [10/17/2016 5:03:09 PM]
PC HWID: A69426733073CAFB439E851BB83ACF7D
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00045B61FF021982
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum


please help infinty team..........
Try one more time now.
And do not close DongleManager even if you think it become freez !
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Old 10-17-2016, 09:45   #43 (permalink)
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Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 10/17/2016 12:39:38 PM ----------
DongleManager [Infinity-Box] v1.66 [10/17/2016 12:39:38 PM]
PC HWID: A01CE127BD2CE8BBABB1CA04DFF4B5EB
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0003918A10321292
Type: [BEST] S/N: 77CD918A Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum
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Old 10-17-2016, 10:09   #44 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Try one more time now.
And do not close DongleManager even if you think it become freez !
tnx boss....

Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 10/17/2016 8:16:03 PM ----------
DongleManager [Infinity-Box] v1.66 [10/17/2016 8:16:03 PM]
PC HWID: A69426733073CAFB439E851BB83ACF7D
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00045B61FF021982
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed


Last edited by pike_akrho; 10-17-2016 at 10:14.
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Old 10-17-2016, 12:07   #45 (permalink)
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i have a problem with my infinity

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 17.10.2016 12:54:01 ----------
DongleManager [Infinity-Box] v1.66 [17.10.2016 12:54:01]
PC HWID: 3BBAFE0D2B9FD049560077C188C830E2
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00023B7EFF021982
Type: Main Infinity-Box/Dongle S/N: 0BDE3B7E Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged
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