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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 10-17-2016, 13:24   #46 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Download LATEST DongleManager - Index of pub/
and try again
hello.
Mr. YellowBoss


DongleManager V1.66, Repair option missing !!!
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Old 10-17-2016, 15:40   #47 (permalink)
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my dongel is blocked
when i used dongel manager
Featured this massege
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 17/10/2016 03:39:39 ----------
DongleManager [Infinity-Box] v1.66 [17/10/2016 03:39:39 ]
PC HWID: A6FC07580123FEBC994B3B1FD54E4C70
Card-Reader: FT SCR2000 0
HWID: 0202707F1DCF1292
Type: [BEST] S/N: 789E707F Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum
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Old 10-17-2016, 16:07   #48 (permalink)
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Quote:
Originally Posted by shezzi_25 View Post
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 10/17/2016 12:39:38 PM ----------
DongleManager [Infinity-Box] v1.66 [10/17/2016 12:39:38 PM]
PC HWID: A01CE127BD2CE8BBABB1CA04DFF4B5EB
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0003918A10321292
Type: [BEST] S/N: 77CD918A Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME
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Old 10-17-2016, 16:10   #49 (permalink)
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Quote:
Originally Posted by geoni1983 View Post
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 17.10.2016 12:54:01 ----------
DongleManager [Infinity-Box] v1.66 [17.10.2016 12:54:01]
PC HWID: 3BBAFE0D2B9FD049560077C188C830E2
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00023B7EFF021982
Type: Main Infinity-Box/Dongle S/N: 0BDE3B7E Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME
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Old 10-17-2016, 16:11   #50 (permalink)
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Quote:
Originally Posted by LePilami View Post
hello.
Mr. YellowBoss


DongleManager V1.66, Repair option missing !!!
Hello,

DongleManager has all required options.
If you have a problem with Dongle - explain a problem in details.
  Reply With Quote
Old 10-17-2016, 16:17   #51 (permalink)
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Quote:
Originally Posted by eltiaar View Post
my dongel is blocked
when i used dongel manager
Featured this massege
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 17/10/2016 03:39:39 ----------
DongleManager [Infinity-Box] v1.66 [17/10/2016 03:39:39 ]
PC HWID: A6FC07580123FEBC994B3B1FD54E4C70
Card-Reader: FT SCR2000 0
HWID: 0202707F1DCF1292
Type: [BEST] S/N: 789E707F Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum
To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.


What to do now:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - Index of pub/drivers/

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware now ONLY ONE TIME
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Old 10-17-2016, 20:10   #52 (permalink)
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When I Try To Run 1.58 Getting Error "Dongle Firmware [0132] Is Out Of Date"
Getting Error In Updating Dongle

Support Expire Date 09-11-2016

==== [17-10-2016 10:42:15 PM] ====
Box/Dongle searching...
Box/Dongle found: Main Infinity-Box/Dongle
HWID: 0109758824881292
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 17-10-2016 10:42:27 PM ----------
DongleManager [Infinity-Box] v1.64 [17-10-2016 10:42:27 PM]
PC HWID: EDB5ECBCB0710D2DCE8BEBDD46FA15AA
Card-Reader: FT SCR2000 0
HWID: 0109758824881292
Type: Main Infinity-Box/Dongle S/N: D082XXXX Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0007] No more upgrade logs.
No updates found for your Smart-Card. DO NOT try more today !
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Old 10-17-2016, 21:02   #53 (permalink)
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Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 10/17/2016 11:00:32 PM ----------
DongleManager [Infinity-Box] v1.66 [10/17/2016 11:00:32 PM]
PC HWID: 468694763813D48B41B213317B43F5EB
Card-Reader: Generic EMV Smartcard Reader 1
HWID: 00036C8901171292
Type: [BEST] S/N: 10C96C89 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum
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Old 10-17-2016, 21:14   #54 (permalink)
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Please Help... Thanks before..

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 18/10/2016 2:06:54 ----------
DongleManager [Infinity-Box] v1.66 [18/10/2016 2:06:54]
PC HWID: D8BB5E80C2AF9CF8243FF36A83DFAB80
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00009A497CF94082
Type: Main Infinity-Box/Dongle S/N: C4589A49 Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum
  Reply With Quote
Old 10-17-2016, 21:18   #55 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hello,

DongleManager has all required options.
If you have a problem with Dongle - explain a problem in details.
Hello, look Mr. YellowBoss, I want to repair my Card to activate it for your new products, please help me

this is the Log, dead since 2014, after smart card update

Code:
==== [25/10/2014 20:50:30] ====
Dongle Manager [Infinity Box] v1.53
Card type selected: inf
----------Process started: 25/10/2014 20:50:50----------
DongleManager version: 1.53
PC HWID: 6F1B7AF8D634F96F2C7F7D6F15816A91
Card-Reader: USB Smart Card Reader 0
Card type: inf
Locating server...
Server address found
Connecting to server
Server connection successfully established
S/N: 22F35873, Firmware: 0118.02
Authenticating on server...
Authentication successfull
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Dongle Identification checked
Servicing card - Stage 1...
Stage 1 completed
Servicing card - Stage 2...
Stage 2 completed. Card serviced ok
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Card !
WAIT 3-4 minutes !
Last APDU: 50 sec
Applet upgrade ok
Checking Dongle Identification...

==== [25/10/2014 20:54:59] ====
Dongle Manager [Infinity Box] v1.53
Card type selected: inf
Dongle can't be found:
Card with specified AID not found
Card type selected: inf
Dongle can't be found:
Card with specified AID not found
Card type selected: inf
Dongle can't be found:
Card with specified AID not found
Card type selected: inf
Dongle can't be found:
Card with specified AID not found
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Old 10-17-2016, 21:23   #56 (permalink)
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Quote:
Originally Posted by daman_dut View Post
When I Try To Run 1.58 Getting Error "Dongle Firmware [0132] Is Out Of Date"
Getting Error In Updating Dongle

Support Expire Date 09-11-2016

==== [17-10-2016 10:42:15 PM] ====
Box/Dongle searching...
Box/Dongle found: Main Infinity-Box/Dongle
HWID: 0109758824881292
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 17-10-2016 10:42:27 PM ----------
DongleManager [Infinity-Box] v1.64 [17-10-2016 10:42:27 PM]
PC HWID: EDB5ECBCB0710D2DCE8BEBDD46FA15AA
Card-Reader: FT SCR2000 0
HWID: 0109758824881292
Type: Main Infinity-Box/Dongle S/N: D082XXXX Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0007] No more upgrade logs.
No updates found for your Smart-Card. DO NOT try more today !
Date 2016-09-11 means 2016-Sep-11
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Old 10-17-2016, 21:25   #57 (permalink)
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Quote:
Originally Posted by LePilami View Post
Hello, look Mr. YellowBoss, I want to repair my Card to activate it for your new products, please help me

this is the Log, dead since 2014, after smart card update

Code:
==== [25/10/2014 20:50:30] ====
Dongle Manager [Infinity Box] v1.53
Card type selected: inf
----------Process started: 25/10/2014 20:50:50----------
DongleManager version: 1.53
PC HWID: 6F1B7AF8D634F96F2C7F7D6F15816A91
Card-Reader: USB Smart Card Reader 0
Card type: inf
Locating server...
Server address found
Connecting to server
Server connection successfully established
S/N: 22F35873, Firmware: 0118.02
Authenticating on server...
Authentication successfull
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Dongle Identification checked
Servicing card - Stage 1...
Stage 1 completed
Servicing card - Stage 2...
Stage 2 completed. Card serviced ok
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Card !
WAIT 3-4 minutes !
Last APDU: 50 sec
Applet upgrade ok
Checking Dongle Identification...

==== [25/10/2014 20:54:59] ====
Dongle Manager [Infinity Box] v1.53
Card type selected: inf
Dongle can't be found:
Card with specified AID not found
Card type selected: inf
Dongle can't be found:
Card with specified AID not found
Card type selected: inf
Dongle can't be found:
Card with specified AID not found
Card type selected: inf
Dongle can't be found:
Card with specified AID not found
Update card one more time now. Use latest Donglemanager from support.
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The Following User Says Thank You to InfinityHelp For This Useful Post:
Old 10-18-2016, 10:36   #58 (permalink)
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Plz help m

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 18/10/2016 09:35:57 ----------
DongleManager [Infinity-Box] v1.66 [18/10/2016 09:35:57]
PC HWID: 91E7FA981E2C17229D8FDD726987F3B6
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000530A7DCB4082
Type: Main Infinity-Box/Dongle S/N: C772530A Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
  Reply With Quote
Old 10-18-2016, 12:08   #59 (permalink)
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Quote:
Originally Posted by broux View Post
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 18/10/2016 09:35:57 ----------
DongleManager [Infinity-Box] v1.66 [18/10/2016 09:35:57]
PC HWID: 91E7FA981E2C17229D8FDD726987F3B6
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000530A7DCB4082
Type: Main Infinity-Box/Dongle S/N: C772530A Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME
  Reply With Quote
Old 10-18-2016, 12:36   #60 (permalink)
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Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 10/18/2016 4:01:58 PM ----------
DongleManager [Infinity-Box] v1.66 [10/18/2016 4:01:58 PM]
PC HWID: 927D2A9E748767B35FBFF6072C60FC4E
Card-Reader: FT SCR2000 0
HWID: 0000C7B57D314082
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum
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