Smart-Card/Dongle/Box update Problems and Solutions

[YellowBoss]

Originally Posted by savt57

please help



DongleManager [Infinity-Box] v1.67 [1/17/2017 10:50:08 AM]
PC HWID: FB81937E829056D85E1265732181EFB2
Scanning...
Box/Dongle found: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0005865814D11292
Box/Dongle Serial No (S/N): 700A8658
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK edition" status: Off
Last launched Application: 0030 v.0222
=> Activations:
- 03: [BEST] v.0122
Diagnostic Key: 7F5C7128E6038187

Hello,

- Run DongleManager
- Update Dongle firmware now ONLY ONE TIME



- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !

[YellowBoss]

Originally Posted by Aandri

Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 17/01/2017 15:39:22 ----------
DongleManager [Infinity-Box] v1.67 [17/01/2017 15:39:22]
PC HWID: 0A789008C4BEF9CAF98DA2433CAA8748
Card-Reader: FT SCR2000 0
HWID: 0005518C01171292
Type: [BEST] S/N: 0BBE518C Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware now ONLY ONE TIME


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !

[YellowBoss]

Originally Posted by GSMSURYA

Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 1/17/2017 3:06:35 PM ----------
DongleManager [Infinity-Box] v1.67 [1/17/2017 3:06:35 PM]
PC HWID: E38C681EA9DB3B52904D073015D4E85C
Card-Reader: FT SCR2000 0
HWID: 0204677D147D1292
Type: [BEST] S/N: 71E9677D Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031]
Contact to http://www.infinity-box.com/support/...sed::confused:

Already answered via e-mail

[alongkon2003]

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 18/1/2017 15:04:18 ----------
DongleManager [Infinity-Box] v1.67 [18/1/2017 15:04:18]
PC HWID: FB41F79BB83004BAF8AEF92402D39A0E
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000167A5FF021982
Type: Main Infinity-Box/Dongle S/N: 05D067A5 Version: 0130.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

i not open cm2

[mr_meralikhil]

DongleManager [Infinity-Box] v1.67 [1/18/2017 11:36:43 AM]
PC HWID: 2009C0E98F6B3342554B97E65569B605
Scanning...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000119311384082
Box/Dongle is not found



.................................................. ....................

Database: ./FSCard.ini
Card-Reader: Generic EMV Smartcard Reader 0
ATR: 3B7F96000080318065B0850201F312FFFE829000
Historical ATR bytes: 0080318065B0850201F312FFFE8290
Card Manager: A000000018434D00
SerialNumber: 00001193
ROM:
Integrated Circuit Fabricator: 4790
Integrated Circuit Type: 5081
OS:
Identifier: 1291
Release Date: 1102
Release Level: 0201
EEPROM:
Fabrication Date: 6070
Serial Number: 00001193
Batch Identifier: 1138
Module Fabricator: 4082
Module Packaging Date: 6245
IC Card Manufacturer: 1293
IC Em******* Date: 6245
Pre Personalizer: 5004
Pre Personalization Date: 6245
Pre Personalization Equipment Identifier: 00000902
Personalizer: 0000
Personalization Date: 0000
Personalization Equipment Identifier: 00000000
m_iopCard.Serial: 0000119311384082
GP Version: 2.1.1
SCP Version: 1, Option: 5
.................................................. ......................


other CM2 card working but this card not working
this m not driver prob all don


http://forum.gsmhosting.com/vbb/f296.../#post12287146

[Yasir Ali]

--------- Process started: 1/18/2017 3:20:24 PM ----------
DongleManager [Infinity-Box] v1.67 [1/18/2017 3:20:24 PM]
PC HWID: 965015152449619B387A2C464443E1B6
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000015E211384082
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

[honeyblooded]

Originally Posted by InfinityHelp

Card was updated well today.
Is it Ok now ?

Originally Posted by YellowBoss

@honeyblooded
You have activated Test Version already. You do not need to activate it again

Thank you
Many Thanks @InfinityHelp
Huge Thaks to @YellowBoss

[mebratu1]

Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 1/18/2017 3:30:01 AM ----------
DongleManager [Infinity-Box] v1.67 [1/18/2017 3:30:01 AM]
PC HWID: C8C8C8F2EC76B03D92E7D45D90E9EA20
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000FCA012BF4082
Type: [BEST] S/N: 3A55FCA0 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

[mebratu1]

Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 1/18/2017 3:41:23 AM ----------
DongleManager [Infinity-Box] v1.67 [1/18/2017 3:41:23 AM]
PC HWID: C8C8C8F2EC76B03D92E7D45D90E9EA20
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0102787620281292
Type: [BEST] S/N: E6887876 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

[InfinityHelp]

Originally Posted by alongkon2003

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 18/1/2017 15:04:18 ----------
DongleManager [Infinity-Box] v1.67 [18/1/2017 15:04:18]
PC HWID: FB41F79BB83004BAF8AEF92402D39A0E
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000167A5FF021982
Type: Main Infinity-Box/Dongle S/N: 05D067A5 Version: 0130.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

i not open cm2

Hello,

What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc.php?id=17

If you have active support - run DongleManager software and update Box/Dongle firmware.
If your support is not active - please renew support.

[InfinityHelp]

Originally Posted by mr_meralikhil

DongleManager [Infinity-Box] v1.67 [1/18/2017 11:36:43 AM]
PC HWID: 2009C0E98F6B3342554B97E65569B605
Scanning...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000119311384082
Box/Dongle is not found



.................................................. ....................

Database: ./FSCard.ini
Card-Reader: Generic EMV Smartcard Reader 0
ATR: 3B7F96000080318065B0850201F312FFFE829000
Historical ATR bytes: 0080318065B0850201F312FFFE8290
Card Manager: A000000018434D00
SerialNumber: 00001193
ROM:
Integrated Circuit Fabricator: 4790
Integrated Circuit Type: 5081
OS:
Identifier: 1291
Release Date: 1102
Release Level: 0201
EEPROM:
Fabrication Date: 6070
Serial Number: 00001193
Batch Identifier: 1138
Module Fabricator: 4082
Module Packaging Date: 6245
IC Card Manufacturer: 1293
IC Em******* Date: 6245
Pre Personalizer: 5004
Pre Personalization Date: 6245
Pre Personalization Equipment Identifier: 00000902
Personalizer: 0000
Personalization Date: 0000
Personalization Equipment Identifier: 00000000
m_iopCard.Serial: 0000119311384082
GP Version: 2.1.1
SCP Version: 1, Option: 5
.................................................. ......................


other CM2 card working but this card not working
this m not driver prob all don


http://forum.gsmhosting.com/vbb/f296.../#post12287146

Answered in other thread

[InfinityHelp]

Originally Posted by Yasir Ali

--------- Process started: 1/18/2017 3:20:24 PM ----------
DongleManager [Infinity-Box] v1.67 [1/18/2017 3:20:24 PM]
PC HWID: 965015152449619B387A2C464443E1B6
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000015E211384082
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Contact to help [at] infinity-box.com with your problem details and you will get an instruction.

[InfinityHelp]

Originally Posted by mebratu1

Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 1/18/2017 3:30:01 AM ----------
DongleManager [Infinity-Box] v1.67 [1/18/2017 3:30:01 AM]
PC HWID: C8C8C8F2EC76B03D92E7D45D90E9EA20
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000FCA012BF4082
Type: [BEST] S/N: 3A55FCA0 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

It's 2nd time the same problem during last days.

Final warning: To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME

[c_ahmad79]

hi support today i update my cm2 for InfinityBox CM2QLM and it give earror now it say card not found here is log

==== [19-Jan-17 1:50:26 PM] ====
Box/Dongle searching...
Box/Dongle found: Main Infinity-Box/Dongle
HWID: 000134F47CEA4082
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 19-Jan-17 1:50:35 PM ----------
DongleManager [Infinity-Box] v1.64 [19-Jan-17 1:50:35 PM]
PC HWID: 6C229559F85BA1CBB6C29B0DA3F07580
Card-Reader: DITS CCID Smart Card Reader 0
HWID: 000134F47CEA4082
Type: Main Infinity-Box/Dongle S/N: CC5B34F4 Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Card returned error - 6982 at 741/8500
Error upgrading applets:
Card returned error - 6982 at 741/8500
Disconnected
Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 19-Jan-17 1:51:20 PM ----------
DongleManager [Infinity-Box] v1.64 [19-Jan-17 1:51:20 PM]
PC HWID: 6C229559F85BA1CBB6C29B0DA3F07580
Card-Reader: DITS CCID Smart Card Reader 0
HWID: 000134F47CEA4082
Type: Main Infinity-Box/Dongle S/N: CC5B34F4 Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to http://www.infinity-box.com/support/?r=2

==== [19-Jan-17 1:52:34 PM] ====
DongleManager [Infinity-Box] v1.64 [19-Jan-17 1:52:36 PM]
PC HWID: 6C229559F85BA1CBB6C29B0DA3F07580
Box/Dongle searching...
Card-Reader: DITS CCID Smart Card Reader 0
HWID: 000134F47CEA4082
Box/Dongle is not found

==== [19-Jan-17 1:56:22 PM] ====
DongleManager [Infinity-Box] v1.64 [19-Jan-17 1:56:25 PM]
PC HWID: 6C229559F85BA1CBB6C29B0DA3F07580
Box/Dongle searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000134F47CEA4082
Box/Dongle is not found

plz help me

waiting for the reply
Regards

[arsalrock55]

DongleManager [Infinity-Box] v1.67 [1/19/2017 6:27:12 PM]
PC HWID: 9F2CEC006AE949340A7CE4A5061D7406
Card-Reader: FT SCR2000 0
HWID: 01089D6F24881292
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2