Smart-Card/Dongle/Box update problems and solutions - Page 5 - GSM-Forum

muhs931 · 05-28-2019, 12:53

Quote:

Originally Posted by InfinityHelp

If you prefer do not answer to our questions it's your choice. In case of zero answer we have no way and no reason to continue this discussion.

Sir , please help to unblock my cm2

muhs931 · 05-28-2019, 13:05

Sir, I am facing such issue first so I was confused.

InfinityHelp · 05-28-2019, 13:21

@muhs931
update dongle firmware now, it should be Ok.
Read "NOTE" here to avoid problems in future.

Chamelleon · 06-07-2019, 09:36

Hi, I've been trying to update my BEST Dongle but it failed and not it's corrupted.

=== DongleManager [Infinity] v1.72 [07/06/2019 09:31:43] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0100918818201292
=== Process started: 07/06/2019 09:31:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Chamelleon · 06-07-2019, 10:35

Full log:

Code:

==== [07/06/2019 09:24:53] ====
Smart-Card update process may takes up to 4-5 minutes to complete.
 
During update process software may seem hanging but please DO NOT close or terminate forcely application. 
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.72 [07/06/2019 09:24:56] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0100918818201292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): A87C9188
Firmware version: 0122.02
=== Process started: 07/06/2019 09:24:58 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 133 sec
Card returned error - 0000 at 116/9995
Error upgrading applets:
Card returned error - 0000 at 116/9995
Disconnected

=== DongleManager [Infinity] v1.72 [07/06/2019 09:31:43] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0100918818201292
=== Process started: 07/06/2019 09:31:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

I have 2.5.9.1202 driver version installed, Windows 10 x64.

YellowBoss · 06-07-2019, 23:55

Quote:

Originally Posted by Chamelleon

Hi, I've been trying to update my BEST Dongle but it failed and not it's corrupted.

=== DongleManager [Infinity] v1.72 [07/06/2019 09:31:43] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0100918818201292
=== Process started: 07/06/2019 09:31:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Hi,
Do you have another card-reader (or another box/dongle with smart-card) ?

nathan111284 · 06-09-2019, 06:42

=== DongleManager [Infinity] v1.72 [6/9/2019 13:36:01] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000C9F27D314082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D5D1C9F2
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 54
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 03: [BEST] v.0122
- 07: #7
Diagnostic Key: 7F669E78DC30972E

YellowBoss · 06-09-2019, 10:52

Quote:

Originally Posted by nathan111284

=== DongleManager [Infinity] v1.72 [6/9/2019 13:36:01] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000C9F27D314082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D5D1C9F2
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 54
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 03: [BEST] v.0122
- 07: #7
Diagnostic Key: 7F669E78DC30972E

Already answered in other thread

GAURAV-MOBILE · 06-09-2019, 12:33

1st tym i'm using windows 10
=== DongleManager [Infinity] v1.72 [09-06-2019 14:30:51] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0007777C18201292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): D972777C
Firmware version: 0122.02
=== Process started: 09-06-2019 14:30:52 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Error upgrading applets:
Card returned error - 0000 at 174/8507

after that i try with windows 7

Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

what can do now. actully i renew my dongle for 2 year today so i update it .

InfinityHelp · 06-09-2019, 12:58

Quote:

Originally Posted by GAURAV-MOBILE

1st tym i'm using windows 10
=== DongleManager [Infinity] v1.72 [09-06-2019 14:30:51] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0007777C18201292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): D972777C
Firmware version: 0122.02
=== Process started: 09-06-2019 14:30:52 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Error upgrading applets:
Card returned error - 0000 at 174/8507

after that i try with windows 7

Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

what can do now. actully i renew my dongle for 2 year today so i update it .

Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

Chamelleon · 06-10-2019, 09:35

Quote:

Originally Posted by InfinityHelp

Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

I have the same problem at Windows 10. After trying to update Card on Windows 10, updater is freezing and fails. I've try 2 times and both failed with the same message.

Code:

=== DongleManager [Infinity] v1.72 [10/06/2019 09:21:35] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0100918818201292
=== Process started: 10/06/2019 09:21:35 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Error upgrading applets:
Card returned error - 0000 at 667/9995
Disconnected

I can try on Windows 10 but now I'm locked and can't pass authorization.

Code:

=== DongleManager [Infinity] v1.72 [10/06/2019 09:34:02] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0100918818201292
=== Process started: 10/06/2019 09:34:03 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Can You allow me one more try on Windows 7?

InfinityHelp · 06-10-2019, 10:51

Quote:

Originally Posted by Chamelleon

I have the same problem at Windows 10. After trying to update Card on Windows 10, updater is freezing and fails. I've try 2 times and both failed with the same message.

Code:

=== DongleManager [Infinity] v1.72 [10/06/2019 09:21:35] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0100918818201292
=== Process started: 10/06/2019 09:21:35 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Error upgrading applets:
Card returned error - 0000 at 667/9995
Disconnected

I can try on Windows 10 but now I'm locked and can't pass authorization.

Code:

=== DongleManager [Infinity] v1.72 [10/06/2019 09:34:02] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0100918818201292
=== Process started: 10/06/2019 09:34:03 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Can You allow me one more try on Windows 7?

Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

Chamelleon · 06-10-2019, 11:05

Will try this evening, thank You.

Chamelleon · 06-10-2019, 22:43

Quote:

Originally Posted by InfinityHelp

Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

Worked perfectly on Windows 7 x86. Thanks.

quasim0438 · 06-11-2019, 07:03

=== DongleManager [Infinity] v1.70 [6/11/2019 10:46:01] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0103866B20281292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): EDC8866B
Firmware version: 0122.02
=== Process started: 6/11/2019 10:46:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.

fault.bin file is not located in best folder.

05-28-2019, 13:05	#62 (permalink)
muhs931 Junior Member Join Date: Dec 2013 Posts: 21 Member: 2086685 Status: Offline Thanks Meter: 1	Sir, I am facing such issue first so I was confused.

05-28-2019, 13:21	#63 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	@muhs931 update dongle firmware now, it should be Ok. Read "NOTE" here to avoid problems in future.

06-07-2019, 09:36	#64 (permalink)
Chamelleon Crazy Poster Join Date: Oct 2006 Location: Wakefield UK Age: 36 Posts: 50 Member: 371711 Status: Offline Thanks Meter: 4	Hi, I've been trying to update my BEST Dongle but it failed and not it's corrupted. === DongleManager [Infinity] v1.72 [07/06/2019 09:31:43] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0100918818201292 === Process started: 07/06/2019 09:31:43 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2

06-09-2019, 06:42	#67 (permalink)
nathan111284 Freak Poster Join Date: Aug 2010 Location: Inside NCK Dongle Posts: 432 Member: 1370010 Status: Offline Thanks Meter: 57	=== DongleManager [Infinity] v1.72 [6/9/2019 13:36:01] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0000C9F27D314082 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): D5D1C9F2 Firmware version: 0137.02 Box/Dongle misconfiguration Diagnostic code: 54 "UK Edition" status: Off Last launched Application: 0030 v.0158 => Activations: - 00: Infinity-Box/Dongle v.0137 - 03: [BEST] v.0122 - 07: #7 Diagnostic Key: 7F669E78DC30972E

06-09-2019, 12:33	#69 (permalink)
GAURAV-MOBILE Freak Poster Join Date: Aug 2012 Location: Pratapgarh,U.P.,India Posts: 167 Member: 1798882 Status: Offline Thanks Meter: 155	1st tym i'm using windows 10 === DongleManager [Infinity] v1.72 [09-06-2019 14:30:51] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0007777C18201292 Box/Dongle found: [BEST] Reading... Serial No (S/N): D972777C Firmware version: 0122.02 === Process started: 09-06-2019 14:30:52 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Error upgrading applets: Card returned error - 0000 at 174/8507 after that i try with windows 7 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 what can do now. actully i renew my dongle for 2 year today so i update it .

06-10-2019, 11:05	#73 (permalink)
Chamelleon Crazy Poster Join Date: Oct 2006 Location: Wakefield UK Age: 36 Posts: 50 Member: 371711 Status: Offline Thanks Meter: 4	Will try this evening, thank You.

06-11-2019, 07:03	#75 (permalink)
quasim0438 No Life Poster Join Date: Feb 2006 Location: P A K I S T A N Age: 42 Posts: 739 Member: 237155 Status: Offline Thanks Meter: 415	=== DongleManager [Infinity] v1.70 [6/11/2019 10:46:01] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0103866B20281292 Box/Dongle found: [BEST] Reading... Serial No (S/N): EDC8866B Firmware version: 0122.02 === Process started: 6/11/2019 10:46:02 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. fault.bin file is not located in best folder.