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11-28-2019, 21:27
| #1 (permalink) |
| Product Supporter  Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Smart-Card/Dongle/Box update problems and solutions If you have a problem with your Box/Dongle Smart-Card please copy/paste here text given by Infinity DongleManager software. - Copy/paste ONLY TEXT but not pictures and/or video ! - Do not update your Smart-Card many times to avoid permanent Smart-Card damage ! - If you have Card-Reader Type FT SCR2000 you should use special Card-Reader Drivers - CardReader_Fetian_FT2K.7z Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 Download files - https://www.infinity-box.com/support/?r=6 - If you have DITS CCID Smart Card Reader you should use another Card-Reader because this Card-Reader may damage your Smart-Card permanently ! - For today best results gives Alcor Smart-Card Readers. Previous thread is here - http://forum.gsmhosting.com/vbb/f296...tions-2588446/ |
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12-02-2019, 18:32
| #2 (permalink) |
| Freak Poster  Join Date: Aug 2015 Location: morocco Age: 24
Posts: 129
Member: 2444197 Status: Offline Sonork: Y Thanks Meter: 17  | aseking for helep === DongleManager [Infinity] v1.72 [12/2/2019 23:29:16] === Box/Dongle type selected: [BEST] Card-Reader: Alcor Micro USB Smart Card Reader 1 HWID: 0106765C24881292 Box/Dongle found: [BEST] Reading... Serial No (S/N): F4BB765C Firmware version: 0122.02 === Process started: 12/2/2019 23:29:17 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 |
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12-02-2019, 18:40
| #3 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,458
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
external file storage services will be ignored. you must attach file here or use e-mail | |
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12-25-2019, 08:48
| #4 (permalink) |
| Junior Member Join Date: Feb 2016 Location: India
Posts: 19
Member: 2536420 Status: Offline Thanks Meter: 1 | Sir please solve my problem ==== [2019-12-24 12:43:21] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.72 [2019-12-24 12:43:26] === Searching... Card-Reader: FT SCR2000 0 HWID: 0104805924881292 Select Token Type: instead of Autodetect === DongleManager [Infinity] v1.72 [2019-12-24 12:43:33] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: FT SCR2000 0 HWID: 0104805924881292 === Process started: 2019-12-24 12:43:33 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 === DongleManager [Infinity] v1.72 [2019-12-24 12:43:49] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0104805924881292 === Process started: 2019-12-24 12:43:49 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 ==== [2019-12-24 13:24:30] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.72 [2019-12-24 13:24:36] === Searching... Card-Reader: FT SCR2000 0 HWID: 0104805924881292 Select Token Type: instead of Autodetect === DongleManager [Infinity] v1.72 [2019-12-24 13:24:45] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0104805924881292 === Process started: 2019-12-24 13:24:45 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 ==== [2019-12-24 14:41:06] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.72 [2019-12-24 14:41:09] === Searching... Card-Reader: FT SCR2000 0 HWID: 0104805924881292 Box/Dongle is not found === DongleManager [Infinity] v1.72 [2019-12-24 14:41:13] === Searching... Card-Reader: FT SCR2000 0 HWID: 0104805924881292 Select Token Type: instead of Autodetect === DongleManager [Infinity] v1.72 [2019-12-24 14:41:19] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0104805924881292 === Process started: 2019-12-24 14:41:20 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 ==== [2019-12-24 15:42:31] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.72 [2019-12-24 15:42:44] === Searching... Card-Reader: FT SCR2000 0 HWID: 0104805924881292 Select Token Type: instead of Autodetect === DongleManager [Infinity] v1.72 [2019-12-24 15:42:56] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0104805924881292 === Process started: 2019-12-24 15:42:57 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Last APDU: 133 sec Card returned error - 0000 at 174/8681 Error upgrading applets: Card returned error - 0000 at 174/8681 Disconnected ==== [2019-12-24 17:02:09] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.72 [2019-12-24 17:02:12] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0104805924881292 Box/Dongle is not found === DongleManager [Infinity] v1.72 [2019-12-24 17:02:48] === Searching... Card-Reader: FT SCR2000 0 HWID: 0104805924881292 Box/Dongle is not found === DongleManager [Infinity] v1.72 [2019-12-24 17:03:53] === Searching... Card-Reader: FT SCR2000 0 HWID: 0104805924881292 Box/Dongle is not found === DongleManager [Infinity] v1.72 [2019-12-24 17:04:44] === Searching... Card-Reader: FT SCR2000 0 HWID: 0104805924881292 Box/Dongle is not found ==== [2019-12-25 12:41:49] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.72 [2019-12-25 12:42:02] === Searching... Card-Reader: FT SCR2000 0 HWID: 0104805924881292 Box/Dongle is not found === DongleManager [Infinity] v1.72 [2019-12-25 13:08:54] === Searching... Card-Reader: FT SCR2000 0 HWID: 0104805924881292 Box/Dongle is not found |
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12-25-2019, 09:42
| #5 (permalink) |
| Junior Member Join Date: Jan 2013
Posts: 19
Member: 1867283 Status: Offline Thanks Meter: 7 | infinity cm2 dongle update failed === DongleManager [Infinity] v1.72 [12/25/2019 13:09:12] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: FT SCR2000 0 HWID: 0003583D00001942 === Process started: 12/25/2019 13:09:12 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. |
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12-25-2019, 12:23
| #6 (permalink) |
| Junior Member Join Date: Jan 2013
Posts: 19
Member: 1867283 Status: Offline Thanks Meter: 7 | Please help me to solve this problem === DongleManager [Infinity] v1.72 [12/25/2019 13:27:19] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: FT SCR2000 0 HWID: 0003583D00001942 === Process started: 12/25/2019 13:27:19 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 |
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12-25-2019, 14:04
| #8 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,458
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
Install required Card-Reader Drivers: - File with Drivers: CardReader_Fetian_FT2K.7z - File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 Download files - https://www.infinity-box.com/support/?r=6 OR Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader) The next steps are: - run DongleManager - update Dongle firmware IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again ! | |
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12-28-2019, 13:43
| #9 (permalink) |
| Freak Poster  Join Date: Jun 2010 Location: pakistan
Posts: 237
Member: 1333635 Status: Offline Thanks Meter: 67 | My cm2 Dongle after renewal update dongle manager error account is temporary suspended Need help infinity team === DongleManager [Infinity] v1.72 [12/28/2019 17:34:31] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 0 HWID: 000439CDFF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 40A639CD Firmware version: 0136.02 === Process started: 12/28/2019 17:34:34 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0006] Your account is temporary suspended. See problem reason in log file Contact to http://www.infinity-box.com/support/?r=2 |
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12-29-2019, 01:22
| #10 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
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12-30-2019, 09:07
| #11 (permalink) | |
| Freak Poster Join Date: Jun 2010 Location: pakistan
Posts: 237
Member: 1333635 Status: Offline Thanks Meter: 67 | Quote:
Thanks for reply after update with original infinity box than error Smart card is not found Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.72 [12/30/2019 12:52:05] === | |
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12-30-2019, 09:10
| #12 (permalink) |
| Freak Poster Join Date: Jun 2010 Location: pakistan
Posts: 237
Member: 1333635 Status: Offline Thanks Meter: 67 | === DongleManager [Infinity] v1.72 [12/30/2019 12:52:07] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 000439CDFF021982 Box/Dongle is not found |
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12-30-2019, 12:07
| #13 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
result ? | |
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01-02-2020, 14:27
| #14 (permalink) | |
| Freak Poster Join Date: Jun 2010 Location: pakistan
Posts: 237
Member: 1333635 Status: Offline Thanks Meter: 67 | Quote:
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01-05-2020, 00:31
| #15 (permalink) |
| No Life Poster   Join Date: Sep 2007 Location: In front of my pc
Posts: 868
Member: 586318 Status: Offline Thanks Meter: 112 | === DongleManager [Infinity] v1.72 [4/1/2020 17:30:41] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0002D902FF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 28C4D902 Firmware version: 0134.02 === Process started: 4/1/2020 17:30:45 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 |
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My Dongle Update Success 
Linear Mode
