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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 01-16-2018, 12:02   #1 (permalink)
Freak Poster
 
Join Date: May 2014
Location: MUMBAI INDIA
Posts: 160
Member: 2194159
Status: Offline
Thanks Meter: 87
smart-card misconfiguration contact to support!


when I launch the software I get the below error
Smart-card misconfiguration Contact Support


PLZ HELP INFINITY TEAM



=== DongleManager [Infinity] v1.70 [16/01/2018 16:36:16] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0201AC7A1D041292
Box/Dongle found: CDMA-Tool
Serial No (S/N): 2A2FAC7A
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 01: CDMA-Tool v.0122
Diagnostic Key: 7F42691B628592F9
=> External Activations:
- Hua-Dongle

UPDATE ERROR 0031

=== DongleManager [Infinity] v1.70 [16/01/2018 16:37:35] ===
Box/Dongle type selected: CDMA-Tool
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0201AC7A1D041292
Box/Dongle found: CDMA-Tool
Reading...
Serial No (S/N): 2A2FAC7A
Firmware version: 0122.02
=== Process started: 16/01/2018 16:37:36 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Last edited by GSMHOSTINGINDIA; 01-16-2018 at 12:08.
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Old 01-16-2018, 12:26   #2 (permalink)
Product Supporter
 
Join Date: May 2005
Posts: 24,895
Member: 148515
Status: Offline
Thanks Meter: 14,898
Hello,

- Run DongleManager
- Update Dongle firmware


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries for 24 hours
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !
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Old 01-16-2018, 16:12   #3 (permalink)
Freak Poster
 
Join Date: May 2014
Location: MUMBAI INDIA
Posts: 160
Member: 2194159
Status: Offline
Thanks Meter: 87
=== DongleManager [Infinity] v1.70 [16/01/2018 20:38:41] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0201AC7A1D041292
Box/Dongle found: CDMA-Tool
Reading...
Serial No (S/N): 2A2FAC7A
Firmware version: 0122.02
=== Process started: 16/01/2018 20:38:42 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 16/01/2018 20:39:02 ===
=== DongleManager [Infinity] v1.70 [16/01/2018 20:39:02] ===
Box/Dongle type selected: CDMA-Tool
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0201AC7A1D041292
Box/Dongle found: CDMA-Tool
Serial No (S/N): 2A2FAC7A
Firmware version: 0122.02
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 01: CDMA-Tool v.0122
=> External Activations:
- Hua-Dongle

THANKS A LOT InfinityHelp

MY PROBLEM SOLVE
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