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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 11-18-2016, 13:16   #1 (permalink)
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Smart card problem


THE SOLUTION ATTEMPTS SO FAR

DongleManager [Infinity-Box] v1.67 [11/18/2016 11:41:11 AM]
PC HWID: 7AEFE487A4F1C9A22857FD88D17A699B
Scanning...
Dongle can't be found:
Card with specified AID is not found



Infinity-Box CardID v1.06
[email protected]
Error when connecting Card in: Alcor Micro USB Smart Card Reader 0
SmartCard API error #2148532326
The smart card is not responding to a reset.

URGENT HELP NEEDED...
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Old 11-18-2016, 22:00   #2 (permalink)
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Quote:
Originally Posted by Togbe Djakpata View Post
THE SOLUTION ATTEMPTS SO FAR

DongleManager [Infinity-Box] v1.67 [11/18/2016 11:41:11 AM]
PC HWID: 7AEFE487A4F1C9A22857FD88D17A699B
Scanning...
Dongle can't be found:
Card with specified AID is not found



Infinity-Box CardID v1.06

Error when connecting Card in: Alcor Micro USB Smart Card Reader 0
SmartCard API error #2148532326
The smart card is not responding to a reset.

URGENT HELP NEEDED...
Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​

If problem still exist this means it's a hardware problem and you need new Smart-Card.
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