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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 11-08-2019, 20:32   #1 (permalink)
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Stop double charge, Please refund extra charged cradits


Hello Team.
Please cehck my account and you will see many phone charged dubble insted of 10 its 20 credits ,
please dont say maybe its new security, even j260y im sure it was just u1 old security but still charged 20 credits.


please i will be very thankful to you refund back extra charged in my account
username is: adeelnj1


also if you wanna more clarification check your system log, and you will know its not latest security..

thx
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Old 11-08-2019, 20:58   #2 (permalink)
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please always post software operation log text with process details so programmers can check your words.
without software operation log text I can not help you.
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Old 11-10-2019, 23:04   #3 (permalink)
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can you simple logn my account and all info will be font of you, you can see model number and amount that you charged.
thx
username: adeelnj1
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Old 11-10-2019, 23:13   #4 (permalink)
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Quote:
Originally Posted by adeelnj1 View Post
can you simple logn my account and all info will be font of you, you can see model number and amount that you charged.
thx
username: adeelnj1
your account has no information about operation log text with firmware version.
as you know price depends on many things, f.e. model and firmware version.
More information is here - http://forum.gsmhosting.com/vbb/f296...-test-2602453/
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Old 11-11-2019, 00:29   #5 (permalink)
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here is the logs

Your credits balance is : 644

Phone info:
~~~~~~~~~~~
Android version: 8.1.0
Android security patch: 2019-09-01
Manufacturer: samsung
Model: SM-J260Y
RIL version: Samsung RIL v4.0
RIL serial: R28M613M4QH
Phone HW: samsungexynos7570
Phone version: J260YDXS2ASI2
Modem HW: SHANNON305
Modem version: J260YDXU2ASG3
CSC: J260YVFJ2ASG3
SIM card: READY
SIM operator: Bluesky (54927)
Country: Fiji
Sales code: VFJ
KNOX warranty void: 0
IMEI: 359065090992710

Adjusting DebugLevel OK
USB mode setup OK
Server Auth OK
Phone Auth OK
Read data from phone OK
Server calc OK
Write data to phone OK

Phone unlocked

Stopping APP...
Finished

,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, ,,,,,,,,

Your credits balance is : 594

Phone info:
~~~~~~~~~~~
Android version: 9
Android security patch: 2019-08-01
Manufacturer: samsung
Model: SM-A105G
RIL version: Samsung RIL v4.0
RIL serial: R58M88682HZ
Phone HW: exynos7885
Phone version: A105GDXU3ASI1
Modem HW: SHANNON327
Modem version: A105GDXU3ASG1
CSC: A105GOLO3ASG1
SIM card: LOADED
SIM operator: vodafone NZ (53001)
Country: New Zealand
Sales code: VNX
KNOX warranty void: 0
IMEI: 355855106569138

Adjusting DebugLevel OK
USB mode setup ERROR
Consider manually setting up DM+ACM+ADB mode with *#0808# service
code.
Server Auth OK
Phone Auth OK
Read data from phone OK
Server calc OK
Write data to phone OK

Phone unlocked

Stopping APP...
Finished
--------------------[2019-11-11.12-49-14]--------------------
Your credits balance is : 574

Phone info:
~~~~~~~~~~~
Android version: 9
Android security patch: 2019-07-01
Manufacturer: samsung
Model: SM-A305YN
RIL version: Samsung RIL v4.0
RIL serial: R58M9353BMK
Phone HW: exynos7885
Phone version: A305YNDVU2ASG1
Modem HW: SHANNON327
Modem version: A305YNDVU2ASF3
CSC: A305YNLDT2ASG1
SIM card: LOADED
SIM operator: YES OPTUS (50502)
Country: Australia
Sales code: OPP
KNOX warranty void: 0
IMEI: 356223101343596

Adjusting DebugLevel OK
USB mode setup ERROR
Consider manually setting up DM+ACM+ADB mode with *#0808# service
code.
Server Auth OK
Phone Auth OK
Read data from phone OK
Server calc OK
Write data to phone OK

Phone unlocked

Stopping APP...
Finished
.................................................. ...........
here is some logs
and you can see there is alot of models that charged 20 credits

even j260 is an old model of 2018 and still charging 20 cradits for this whats new securty is this?
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Old 11-11-2019, 15:35   #6 (permalink)
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Quote:
Originally Posted by adeelnj1 View Post
can you simple logn my account and all info will be font of you, you can see model number and amount that you charged.
thx
username: adeelnj1
Hi ,

as you can see from below 2 pictures , your phone belongs to new security and therefore charged 20 credits.
let me know if you still need some clarification




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