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-   -   Support Area access procedure improved (http://forum.gsmhosting.com/vbb/f296/support-area-access-procedure-improved-2196220/)

YellowBoss 02-21-2017 23:30

Support Area access procedure improved
 
Support Area access procedure improved

- Login to Infinity Online Service (IOS)
- Click to menu "Support & Downloads" and once again to "Support & Downloads"
- Click to link with Support Area that you want to access
NOTE: Different Support Area links will be available depends on your active Services

Infinity-Box Shell is not required any more for Support Area login !


How to access Support Area:

1. Login to your IOS Account

http://www.infinity-box.com/support/...reaViaIOS1.jpg

2. Click to "Support & Downloads" and select Support Area that you want to access

http://www.infinity-box.com/support/...reaViaIOS2.jpg

Nasir Mobiles 02-22-2017 05:25

Quote:

Originally Posted by YellowBoss (Post 12355828)

Infinity-Box Shell is not required any more for Support Area login !

will not required or will not work anymore ?
shell is easy way to enter in support area so please do not terminate if you are going to do so.

hard to remember multiple logins. :mad:

YellowBoss 02-22-2017 07:44

Quote:

Originally Posted by Nasir Mobiles (Post 12356103)
will not required or will not work anymore ?
shell is easy way to enter in support area so please do not terminate if you are going to do so.

hard to remember multiple logins. :mad:

Shell works for now.

Actually new method is more easy, because you need to know only one password - password for IOS.
With this password you can login to IOS and after that - you can access Suport Area with one click even without dongle.

InfinityHelp 02-22-2017 08:12

Instruction moved to first post

princesaddam 02-22-2017 09:23

After login iam Getting account is not active iam having Support
Activation 1: Infinity-Box/Dongle; ; Firmware Version: 0135; Registered: 2015-06-05; Expired: 2018-10-21; Support: Active
Still this error

https://s23.postimg.org/gkjv9g03v/2017_02_22_13_49.jpg

Nasir Mobiles 02-22-2017 09:36

its working... :)

http://oi67.tinypic.com/vfh0f7.jpg

Shubhanshu~ 02-22-2017 10:25

It will be better if there is one button in software to click to go to support area.

BR

YellowBoss 02-22-2017 14:16

Quote:

Originally Posted by princesaddam (Post 12356471)
After login iam Getting account is not active iam having Support
Activation 1: Infinity-Box/Dongle; ; Firmware Version: 0135; Registered: 2015-06-05; Expired: 2018-10-21; Support: Active
Still this error

https://s23.postimg.org/gkjv9g03v/2017_02_22_13_49.jpg

Please close browser, login to support again and try to login to Server #1
What is the result ?

princesaddam 02-22-2017 14:19

Quote:

Originally Posted by YellowBoss (Post 12357130)
Please close browser, login to support again and try to login to Server #1
What is the result ?

same error i try to do it with Shell also but same

YellowBoss 02-22-2017 14:19

Quote:

Originally Posted by Nasir Mobiles (Post 12356504)

Can you login to BEST support area well from IOS ?

YellowBoss 02-22-2017 14:20

Quote:

Originally Posted by princesaddam (Post 12357139)
same error i try to do it with Shell also but same

Do you mean you have the same problem with Shell also ?

princesaddam 02-22-2017 14:22

Quote:

Originally Posted by YellowBoss (Post 12357142)
Do you mean you have the same problem with Shell also ?

Yes sir same prblm with shell also

Nasir Mobiles 02-22-2017 14:32

Quote:

Originally Posted by YellowBoss (Post 12357140)
Can you login to BEST support area well from IOS ?

yes both links for support working fine.

Faheem Anjum 02-22-2017 14:35

Quote:

Originally Posted by YellowBoss (Post 12355828)
Support Area access procedure improved

- Login to Infinity Online Service (IOS)
- Click to menu "Support & Downloads" and once again to "Support & Downloads"
- Click to link with Support Area that you want to access
NOTE: Different Support Area links will be available depends on your active Services

Infinity-Box Shell is not required any more for Support Area login !

Will be more good if have Support Access button in Every infinity modules

so it will more friendly and easy !

YellowBoss 02-22-2017 14:43

Quote:

Originally Posted by Faheem Anjum (Post 12357194)
Will be more good if have Support Access button in Every infinity modules

so it will more friendly and easy !

Probably this idea is good for the first look but we do not want to make more and more the same buttons in all exe. Just imagine what should we do if we need update support area. Update then many different exe files with new method, with new server address etc. ?
Sorry, but it will be no such button in all exe.


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