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GSM-Forum (https://forum.gsmhosting.com/vbb/)
-   Infinity-Box (https://forum.gsmhosting.com/vbb/f296/)
-   -   Support Area access procedure improved (https://forum.gsmhosting.com/vbb/f296/support-area-access-procedure-improved-2196220/)

LORACLE 03-06-2017 07:53
Quote:
Originally Posted by YellowBoss (Post 12355828)
Support Area access procedure improved

- Login to Infinity Online Service (IOS)
- Click to menu "Support & Downloads" and once again to "Support & Downloads"
- Click to link with Support Area that you want to access
NOTE: Different Support Area links will be available depends on your active Services

Infinity-Box Shell is not required any more for Support Area login !


How to access Support Area:

1. Login to your IOS Account

http://www.infinity-box.com/support/...reaViaIOS1.jpg

2. Click to "Support & Downloads" and select Support Area that you want to access

http://www.infinity-box.com/support/...reaViaIOS2.jpg
gooooooooooooooooooood thanks

Yusuf Lawal 03-16-2017 20:06
is a good development but hard to log in to support and download area...

YellowBoss 03-18-2017 21:08
Quote:
Originally Posted by Yusuf Lawal (Post 12400403)
is a good development but hard to log in to support and download area...
Why do you think it's hard ?
What is the problem with this method ?

Yusuf Lawal 03-19-2017 09:02
Quote:
Originally Posted by YellowBoss (Post 12403591)
Why do you think it's hard ?
What is the problem with this method ?
At times we cannot access infinity server,

https://user.infinity-box.com/

edik622 03-25-2017 14:43
About what improvement could it be? I can not go on support as here improvement? If not difficult to translate into Russian so they can understand what is at stake .. thanks ..

InfinityHelp 03-25-2017 16:14
Quote:
Originally Posted by edik622 (Post 12415464)
About what improvement could it be? I can not go on support as here improvement? If not difficult to translate into Russian so they can understand what is at stake .. thanks ..
What is the problem with support area access ?

edik622 03-25-2017 16:31
Quote:
Originally Posted by InfinityHelp (Post 12415642)
What is the problem with support area access ?
Instantly it was necessary to download the firmware, did not go support .. and already corrected everything. Thank you for attention ..

matengo 03-25-2017 22:53
Every time I try to log in it says wrong username or password

edik622 03-25-2017 22:56
Quote:
Originally Posted by matengo (Post 12416010)
Every time I try to log in it says wrong username or password
Use Token calculator, and get the code:)

InfinityHelp 03-26-2017 00:09
Quote:
Originally Posted by matengo (Post 12416010)
Every time I try to log in it says wrong username or password
Hello,

To reset password click here - http://www.infinity-box.com/support/?r=16&help=1

matengo 03-26-2017 01:28
Quote:
Originally Posted by edik622 (Post 12416014)
Use Token calculator, and get the code:)
How can I do that?......

InfinityHelp 03-26-2017 09:23
Quote:
Originally Posted by matengo (Post 12416081)
How can I do that?......
Please explain what do you want to do ?

edik622 03-26-2017 19:49
Quote:
Originally Posted by matengo (Post 12416081)
How can I do that?......
Write me your mail, I'll try to help! ;)

ziedmat 03-29-2017 01:33
please when i try to log in support area it says wrong username or password
im from tunisia i have this dongle ready registred then i dont have the mail from the seller
please need help

InfinityHelp 03-29-2017 08:56
Quote:
Originally Posted by ziedmat (Post 12421324)
please when i try to log in support area it says wrong username or password
im from tunisia i have this dongle ready registred then i dont have the mail from the seller
please need help
Hello,

To reset password click here - http://www.infinity-box.com/support/?r=16&help=1

If problem still exist contact to support via e-mail (address is at bottom of that web page)


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