Support area login problem - GSM-Forum

maplegsm · 10-23-2008, 08:27

I AM USING V1.24 LATEST SHELL 2 WEEKS AGO I AM FACING LOGIN PROBLEM MY PC CLOCK SHOW THE RIGHT TIME AND DATE THERE IS NO ANTIVIRUS INSTALLED IN MY PC AND FIREWALL IS DISABLED

Attention !
Please, never share your dongle details (S/N, support area login, password etc.) with anyone !
In case of public sharing of your dongle details and/or files from support area (as well as unproper files usage) your account to support area may be suspended and dongle may be blocked. All files in support area is virus free.
If you see false virus alert with any files downloaded from support area you can check files with free Kaspersky online virus scan to be sure that your PC is not infected.
Error: set your PC clock to correct date/time (f.e. 2008-10-23) and repeat login process !

1. You must download and use latest Support Manager (Shell) to login in support area !
2. Connect Dongle/Box to PC.
3. Install Support Manager (Shell) and follow Support area link.

If you can not enter in support area this means that you must download New Support Manager (Shell) and try again.

BR

MapleGsm(umer)

**InfinitySupport** · 10-23-2008, 13:09

Hello,

1. Try to login in support area again
2. Read error messages very carefully and follow by advices that you can see in support area
3. If you can not understand what to do post here error messages that you can see in support area.
Remove any kind of private data from your public message in forum (f.e. dongle S/N, support area username, password) !

If you are sure that you have read and understand everything that was written in support area well but problem still exist please, follow the next instruction:

1. Run Infinity-Box DongleManager
2. Make \"Read S/N\" operation
3. Copy text with full dongle details from DongleManager and send dongle details (and detailed problem description) to
[email protected] so we will be able to check what is wrong and how to help you.

10-23-2008, 08:27	#1 (permalink)
maplegsm No Life Poster Join Date: Nov 2006 Location: Bulgaria/China Age: 58 Posts: 4,312 Member: 391664 Status: Offline Sonork: Python Thanks Meter: 1,063	Support area login problem I AM USING V1.24 LATEST SHELL 2 WEEKS AGO I AM FACING LOGIN PROBLEM MY PC CLOCK SHOW THE RIGHT TIME AND DATE THERE IS NO ANTIVIRUS INSTALLED IN MY PC AND FIREWALL IS DISABLED Attention ! Please, never share your dongle details (S/N, support area login, password etc.) with anyone ! In case of public sharing of your dongle details and/or files from support area (as well as unproper files usage) your account to support area may be suspended and dongle may be blocked. All files in support area is virus free. If you see false virus alert with any files downloaded from support area you can check files with free Kaspersky online virus scan to be sure that your PC is not infected. Error: set your PC clock to correct date/time (f.e. 2008-10-23) and repeat login process ! 1. You must download and use latest Support Manager (Shell) to login in support area ! 2. Connect Dongle/Box to PC. 3. Install Support Manager (Shell) and follow Support area link. If you can not enter in support area this means that you must download New Support Manager (Shell) and try again. BR MapleGsm(umer)

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
support area login problem	khatrikalpesh	UFS - Pro	11	10-16-2013 23:24
infinity support area login problem	sartaj	Infinity-Box	6	11-02-2008 11:47
Support Area login details, important, please read !	Raskal	Twisterflasher	0	02-23-2004 13:36

10-23-2008, 13:09	#2 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, 1. Try to login in support area again 2. Read error messages very carefully and follow by advices that you can see in support area 3. If you can not understand what to do post here error messages that you can see in support area. Remove any kind of private data from your public message in forum (f.e. dongle S/N, support area username, password) ! If you are sure that you have read and understand everything that was written in support area well but problem still exist please, follow the next instruction: 1. Run Infinity-Box DongleManager 2. Make \"Read S/N\" operation 3. Copy text with full dongle details from DongleManager and send dongle details (and detailed problem description) to [email protected] so we will be able to check what is wrong and how to help you.