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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 10-07-2016, 06:32   #1 (permalink)
Junior Member
 
Join Date: Apr 2006
Location: Argentina
Posts: 11
Member: 264321
Status: Offline
Thanks Meter: 3
Support period expired


==== [07.10.2016 10:11:10] ====
Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
HWID: 0002580AFF021982
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 07.10.2016 10:11:25 ----------
DongleManager [Infinity-Box] v1.66 [07.10.2016 10:11:25]
PC HWID: 2DA2071E96C9A7A31365821BD0EB239E
Card-Reader: Axalto e-gate 0
HWID: 0002580AFF021982
Type: Main Infinity-Box/Dongle S/N: XXXXXXX Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

What is the mistake, version 1.56 works, the situation is similar as 3llomi, thank you.
  Reply With Quote
Old 10-07-2016, 08:00   #2 (permalink)
Insane Poster
 
Join Date: Jan 2014
Location: India
Posts: 95
Member: 2110293
Status: Offline
Sonork: 12312345
Thanks Meter: 103
Same Problem here 1.56 working Fine but Latest Not Woking

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 10/7/2016 12:29:00 PM ----------
DongleManager [Infinity-Box] v1.66 [10/7/2016 12:29:00 PM]
PC HWID: 28433A056765DCD3E30D616C58DF0944
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001324200001942
Type: Main Infinity-Box/Dongle S/N: 8FFF3242 Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
  Reply With Quote
Old 10-07-2016, 11:02   #3 (permalink)
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Join Date: Jul 2006
Location: ONLY WITH YOU
Age: 39
Posts: 492
Member: 314847
Status: Offline
Thanks Meter: 102
Donate money to this user
why so many user has this problem ?

==== [07-10-2016 12:42:52] ====
Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
HWID: 00006EB800001942
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 07-10-2016 12:43:04 ----------
DongleManager [Infinity-Box] v1.66 [07-10-2016 12:43:04]
PC HWID: FA8C8FA95954E07E26A340A230F9A86D
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00006EB800001942
Type: Main Infinity-Box/Dongle S/N: 5A016EB8 Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
  Reply With Quote
Old 10-08-2016, 04:01   #4 (permalink)
Product Manager
 
Join Date: Mar 2005
Location: infinity-box
Posts: 38,635
Member: 130995
Status: Offline
Thanks Meter: 35,227
Quote:
Originally Posted by east17 View Post
==== [07.10.2016 10:11:10] ====
Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
HWID: 0002580AFF021982
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 07.10.2016 10:11:25 ----------
DongleManager [Infinity-Box] v1.66 [07.10.2016 10:11:25]
PC HWID: 2DA2071E96C9A7A31365821BD0EB239E
Card-Reader: Axalto e-gate 0
HWID: 0002580AFF021982
Type: Main Infinity-Box/Dongle S/N: XXXXXXX Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

What is the mistake, version 1.56 works, the situation is similar as 3llomi, thank you.
Hello,

What is your Support Validity Date ?
How to check - Infinity-Box - FAQ (Frequently Asked Questions)

If you have active support - run DongleManager and update Box/Dongle firmware.
If your support is not active - renew support first.
  Reply With Quote
Old 10-08-2016, 04:01   #5 (permalink)
Product Manager
 
Join Date: Mar 2005
Location: infinity-box
Posts: 38,635
Member: 130995
Status: Offline
Thanks Meter: 35,227
Quote:
Originally Posted by Mobile_CareŽ View Post
Same Problem here 1.56 working Fine but Latest Not Woking

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 10/7/2016 12:29:00 PM ----------
DongleManager [Infinity-Box] v1.66 [10/7/2016 12:29:00 PM]
PC HWID: 28433A056765DCD3E30D616C58DF0944
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001324200001942
Type: Main Infinity-Box/Dongle S/N: 8FFF3242 Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
Hello,

What is your Support Validity Date ?
How to check - Infinity-Box - FAQ (Frequently Asked Questions)

If you have active support - run DongleManager and update Box/Dongle firmware.
If your support is not active - renew support first.
  Reply With Quote
Old 10-08-2016, 04:02   #6 (permalink)
Product Manager
 
Join Date: Mar 2005
Location: infinity-box
Posts: 38,635
Member: 130995
Status: Offline
Thanks Meter: 35,227
Quote:
Originally Posted by utsav_jayesh View Post
==== [07-10-2016 12:42:52] ====
Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
HWID: 00006EB800001942
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 07-10-2016 12:43:04 ----------
DongleManager [Infinity-Box] v1.66 [07-10-2016 12:43:04]
PC HWID: FA8C8FA95954E07E26A340A230F9A86D
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00006EB800001942
Type: Main Infinity-Box/Dongle S/N: 5A016EB8 Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
Hello,

What is your Support Validity Date ?
How to check - Infinity-Box - FAQ (Frequently Asked Questions)

If you have active support - run DongleManager and update Box/Dongle firmware.
If your support is not active - renew support first.
  Reply With Quote
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