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08-25-2009, 18:54 | #1 (permalink) |
Crazy Poster Join Date: Jul 2008 Location: some pleace
Posts: 57
Member: 820119 Status: Offline Thanks Meter: 5 | to TEAM INFINITY please help i am so confused what should i do. my questions is 1. can INFINITY TEAM BLOCKED that DONGLE to not be in use..??? 2. can TEAM INFINITY read SERIAL DONGLE if he login to you suport web or knowing where he is,by IP addres where he is pleace to login.?? 3. can TEAM INFINITY report to me when you team knowing if he login.?? please give me a slution for this trouble..??? |
08-25-2009, 19:26 | #2 (permalink) | |
Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,229 | Quote:
1. yes 2. yes 3. yes What to do to block dongle: send a mail to [email protected] and explain the problem. You must include in your mail your box S/N (check log files at your PC, you can find box S/N there) and also you must write your message from the same e-mail address that was used during box registration/activation. it's very important to use valid e-mail due to it's the only way that gives us a confirmation that you are real box owner. | |
02-01-2010, 18:52 | #8 (permalink) | |
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,417
Member: 1043909 Status: Offline Thanks Meter: 60,861 | Quote:
we can block stolen box (without box S/N) if you send to us e-mail with the next information (1. and 2. required both): 1. e-mail address that was entered during box registration AND 2. nickname that was entered by you duing box registration (or you can give to us EXACT date when you have registered box). These data can prove that you are legal box owner. | |
02-05-2010, 16:35 | #9 (permalink) |
Crazy Poster Join Date: Jul 2008 Location: some pleace
Posts: 57
Member: 820119 Status: Offline Thanks Meter: 5 | i find my box againt but now my box can't use bicouse she show me dongle its blocked eror code #33 any have solution..? i have email to [email protected] , but olways say to upgrade my box.. i upgrade my box then i success upgrade my box..but why if i try to conect with shell managger my box back eror againt.. |
02-05-2010, 20:12 | #10 (permalink) | |
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,417
Member: 1043909 Status: Offline Thanks Meter: 60,861 | Quote:
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02-06-2010, 19:07 | #12 (permalink) |
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,417
Member: 1043909 Status: Offline Thanks Meter: 60,861 | If you want to use blocked dongle again, send a mail to [email protected] and explain the problem. Then you have to wait new updates because dongle is blocked in all software modules from the time when you asked to block dongle up to now. |
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