Unable to download from support =(

[fishMD]

Hello administrators !
I have one trouble - unable to download from support.
When I buy box - I pay full price.
Please return for me normal limit.

Thanks! I love Infinity!!!

[InfinitySupport]

Hello,

Please, run Infinity-Box DongleManager and make "Read S/N" operation.
Then send full text from DongleManager window to [email protected] so we will be able to check what is wrong.

[fishMD]

sended, waiting for your answer!

[fishMD]

This is an automatically generated Delivery Status Notification

Delivery to the following recipient failed permanently:

[email protected]

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550-5.1.1 The email account that you tried to reach does not exist. Please
550-5.1.1 try double-checking the recipient's email address for typos
550-5.1.1 or unnecessary spaces. Learn more at
550 5.1.1 http://mail.google.com/support/bin/a...py?answer=6596 20si2953189eyc.9 (state 14).

----- Original message -----

Received: by 10.103.114.14 with SMTP id r14mr2123376mum.120.1220035528899;
Fri, 29 Aug 2008 11:45:28 -0700 (PDT)
Return-Path: <[email protected]>
Received: from ?192.168.0.7? ( [91.124.12.160])
by mx.google.com with ESMTPS id j2sm13169230mue.4.2008.08.29.11.45.24
(version=TLSv1/SSLv3 cipher=RC4-MD5);
Fri, 29 Aug 2008 11:45:27 -0700 (PDT)
Message-ID: <[email protected]>
Disposition-Notification-To: fishmd <[email protected]>
Date: Fri, 29 Aug 2008 21:45:20 +0300
From: fishmd <[email protected]>
User-Agent: Thunderbird 2.0.0.16 (Windows/20080708)
MIME-Version: 1.0
To: mailto:[email protected]
Subject: allowed per day - 0
Content-Type: text/plain; charset=UTF-8; format=flowed
Content-Transfer-Encoding: 7bit

Dongle serial No (S/N): xxxxxxxx
Firmware version: 010F.02
Smart-card status: activated
"UK edition" status: Off
Last launched application: 0007 v.0108
Additional activated modules:
- 02: language editor
Support area: http://www.infinity-box.com
- Username: WF******
- Password: RZ******
Dongle parameters checksum: 694B0D

- If you can't login into support area: send e-mail with this info to [email protected]
- If you have problems during start software at first time: upgrade dongle firmware.

----- Message truncated -----

[InfinitySupport]

Hello,

1. please, check address given by me and used by you:

Delivery to the following recipient failed permanently:
[email protected]

2. Standard answer to standard user's mistake:
We are very sad to say, but your dongle blocked now for 2 weeks due to it was repeated many times: please, never show your dongle details in public forum, you have an e-mail address (you can see it f.e. in DongleManager) for private discussion.
Please, read this: http:///vbb/showthread.php?t=342807
and especially this: http://www./showthread.php?t=524023

You are welcome to contact us after 2 weeks by e-mail: [email protected]

Thank you very much for your kind understanding and cooperation !

[fishMD]

WOW? Now I cannot make phones for 2 weeks? WTF?
Why you sell product and block support? I dont understand you'r politics!

[InfinitySupport]

Hello,

We do not block support, we want to protect users with small reading skills against danger actions (f.e. like their private data sharing in public forum).

Everything explained more than clear here: http:///vbb/showpo...98&postcount=5
Please, read my previous message carefully and you will understand the reason why your dongle was blocked for two weeks.

The only one thing that I can make for you (in respect to your Product Supporter status) is: you can contact me by mail after 1 (one) week instead of 2 weeks.
But this my offer valid only after you have read, understand and confirm that you have understand easy rules described here: http:///vbb/showpo...98&postcount=5

Waiting for your confirmation about complete understanding of easy rules given here: http:///vbb/showpo...98&postcount=5