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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 04-21-2012, 00:59   #1 (permalink)
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tring to update the dongle frimware but alwaysing giving error


Hi team i m trying to update my dongle firmware but always saying this what to do?


i already renew my account so i dont think its account problem plz check and let me know thanks
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Old 04-21-2012, 01:13   #2 (permalink)
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Hello,

Please, disconnect all other smart-cards from your PC and leave only Infinity-Box Smart0Card.
What is the results ?

Also, do you have Emma installed in your PC ?
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Old 04-21-2012, 02:09   #3 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hello,

Please, disconnect all other smart-cards from your PC and leave only Infinity-Box Smart0Card.
What is the results ?

Also, do you have Emma installed in your PC ?
thanks for reply after disconnect all dongle now trying to update saying this
Code:
----------Process started: 21/04/2012 1:08:34 p.m.----------
DongleManager version: 1.43
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: 852E5AD3, Firmware: 0116.02
Authenticating on server...
Authentication successfull
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Identification check error: Server reported error:[0034] Dongle and database data mismatch, errorcode #02. Contact to [email protected]
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Old 04-21-2012, 10:32   #4 (permalink)
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Hello,

Server side updated.
Please, try to update box firmware once again now.
Waiting for your results.
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Old 04-22-2012, 22:26   #5 (permalink)
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Quote:
Originally Posted by InfinitySupport View Post
Hello,

Server side updated.
Please, try to update box firmware once again now.
Waiting for your results.
Hi thanks its working thanks for ur help
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