Usb Device Not Recognized - GSM-Forum

valentine aquil · 07-31-2008, 06:01

I Always Have Have A Problem With My Box.
At Times Iwill Start The Software It Will Be Working Perfectly But In The Course Operation S The My Box Will Complain Acpi Problem,THAT I
SHOULD CONECT DONGLE AND RESTART SOFTWARE.ERROR LOADING DATA WAIT NEXT IS DONGLE NOT FOUND RECONNECT DONGLE AND RESTART SOFTWARE.
Then Usb Device Not Recognized Will Popup With Message One Of The Usb Device Have Malfunctined ,and If I Check Device Manager I Notice That Dongle Maintains It's Normal Comport But Serial Converter As Unkown Device. I Tried Everything To Correct This Problem Without Succees. ITHOUGTHT THAT IS USB PROBLEM BUT I NOTICE THAT OTHER DONGLE WITH FTDI STILL WORK ON THE SAME SYSTEM, THAT'S RULES USB PROBLEM.Pls Help Me With The Solution

rcpabari · 07-31-2008, 06:25

pls change usb cable for pc to box your problame 100% salved

valentine aquil · 07-31-2008, 07:24

i have changed the cable severally but the problem is still persisting.

valentine aquil · 07-31-2008, 07:41

As Am Writing These I Have Changed About 5 Pc Cable And Tried On 5 System But The Problem Is Still Not Solved Pls Could Somebody Help Me Cos' I Have A Major Work To Do With This Dongle Now.

**InfinitySupport** · 08-01-2008, 21:06

Hello,

1. do not use any USB hubs
2. please, write here all 5 PC (that you have tried to use box) configuration so we will check it

GSMTURBO · 08-01-2008, 23:15

change usb cable or cleen ur usb port or change usb port dont use hub

valentine aquil · 08-02-2008, 02:01

PLS SIR,I DO NOT USE USB ANY HUB CONNECT THE DONGLE
I CONNECT DIRECTLY UNTO THE COMPUTER USB PORT. I HAVE TRIED IT ON THE FOLOWING PCs.
1. INTEL PENTIUM 3 512MB OF RAM PROCESOR 866MHz
2. INTEL PENTIUM 4 256 MB OF RAM PROCESOR 2.5GHz
3. MERCURY PENTIUM 3 , 256 MB OF RAM PROCESOR VIA SAMUEL2 796MHz
4. DELL PENTIUM 4 LAPTOP 512MB OF RAM PROCESSOR 2.8GHz
5. HP DV6000 LAPTOP AMD 512MB OF RAM PROCESSOR 3.5GHz THE DONGLE WAS WORKING PERFECTLY ON THE FIRST 3 PCs IT WAS DURING THE CAUSE OF THESE PROBLEM THAT I BROUGHT THE LAST 2.
THESE ARE SYSTEMS I THINK THIS IS WHAT U REQUIRED.

**InfinitySupport** · 08-02-2008, 09:41

If box worked fine at one PC there is no any reason to stop to work at other PC.
You can check voltage level at your PC USB connector, it may be low voltage (but if you have used different PC with the same results it\'s quite strange).
Also probably you need to open box and check that smart-card installed well, contacts is clear and everything soldered well (contact to your reseller before open box).

valentine aquil · 08-02-2008, 23:12

HELLO. THANKS TO ALL THE FELLAS THAT CONTRIBUTED TO THE RESOLVING THIS PROBLEM. I WAS ABLE TO SOLVE THIS PROBLEM BY DAMING THE MANUFACTURING SEAL . I DECIDED TO TAKE THE BULL BY IT'S HORN BY OPENING THE BOX.
1.THERE I REMOVED THE SEAL COVERING THE SMART CARD. RESOLDERED ALL 2.THE IC's RESISTORS, AND EVERYTHING SOLDERABLE ON THE PCB BOARD .
3.THEN SLOT IN THE SMART CARD BACK TO IT'S HOLDER THEN PLUG THE DONGLE THE PROBLEM REMAINS.
4. THEN I DECIDED TO REMOVE THE SMART CARD AGAIN AND PLUG THE DONGLE WITHOUT THE SMART CARD AND SEE THE END POINT OF IT.
5. VIOLLA DONGLE STAYS IN THE SYSTEM WITHOUT THE ERROR MESSAGE USB DEVICE NOT RECOGNIZED.
6. I PUT BACK THE SMART THE PROBLEM REAPPEARS.
7. ON CLOSER EXAMINATION OF THE SMALL CARD HOLDER I NOTICE THE SOME PORTION OF IT ARE LEAKING WHEN U SLOT IN SMART CARD.
8. I STUFFED THE LEAKING PART WITH ABSEBESTOS TO MAKE SURE THAT THIERS PROPER CONTACT OF THE CARD WITH IT,S HOLDER.THEN PLUG IT BACK.
9. VIOLLA THE DONGLE STARTS WORKING WITHOUT THE ERROR MESSAGE AGAIN. AND HAVE BEEN WORKING SINCE THEN.

**InfinitySupport** · 08-03-2008, 01:30

Hello,

Thanks a lot for detailed explanation, it may helps to other people.

07-31-2008, 06:01	#1 (permalink)
valentine aquil Freak Poster Join Date: May 2007 Location: MY MAMA LAND Posts: 345 Member: 504913 Status: Offline Sonork: 100.1659651 Thanks Meter: 28	Usb Device Not Recognized I Always Have Have A Problem With My Box. At Times Iwill Start The Software It Will Be Working Perfectly But In The Course Operation S The My Box Will Complain Acpi Problem,THAT I SHOULD CONECT DONGLE AND RESTART SOFTWARE.ERROR LOADING DATA WAIT NEXT IS DONGLE NOT FOUND RECONNECT DONGLE AND RESTART SOFTWARE. Then Usb Device Not Recognized Will Popup With Message One Of The Usb Device Have Malfunctined ,and If I Check Device Manager I Notice That Dongle Maintains It's Normal Comport But Serial Converter As Unkown Device. I Tried Everything To Correct This Problem Without Succees. ITHOUGTHT THAT IS USB PROBLEM BUT I NOTICE THAT OTHER DONGLE WITH FTDI STILL WORK ON THE SAME SYSTEM, THAT'S RULES USB PROBLEM.Pls Help Me With The Solution Last edited by valentine aquil; 07-31-2008 at 06:10.

07-31-2008, 07:41	#4 (permalink)
valentine aquil Freak Poster Join Date: May 2007 Location: MY MAMA LAND Posts: 345 Member: 504913 Status: Offline Sonork: 100.1659651 Thanks Meter: 28	Any Other Sugestion As Am Writing These I Have Changed About 5 Pc Cable And Tried On 5 System But The Problem Is Still Not Solved Pls Could Somebody Help Me Cos' I Have A Major Work To Do With This Dongle Now.

08-02-2008, 02:01	#7 (permalink)
valentine aquil Freak Poster Join Date: May 2007 Location: MY MAMA LAND Posts: 345 Member: 504913 Status: Offline Sonork: 100.1659651 Thanks Meter: 28	I Don't Use Usb Hub PLS SIR,I DO NOT USE USB ANY HUB CONNECT THE DONGLE I CONNECT DIRECTLY UNTO THE COMPUTER USB PORT. I HAVE TRIED IT ON THE FOLOWING PCs. 1. INTEL PENTIUM 3 512MB OF RAM PROCESOR 866MHz 2. INTEL PENTIUM 4 256 MB OF RAM PROCESOR 2.5GHz 3. MERCURY PENTIUM 3 , 256 MB OF RAM PROCESOR VIA SAMUEL2 796MHz 4. DELL PENTIUM 4 LAPTOP 512MB OF RAM PROCESSOR 2.8GHz 5. HP DV6000 LAPTOP AMD 512MB OF RAM PROCESSOR 3.5GHz THE DONGLE WAS WORKING PERFECTLY ON THE FIRST 3 PCs IT WAS DURING THE CAUSE OF THESE PROBLEM THAT I BROUGHT THE LAST 2. THESE ARE SYSTEMS I THINK THIS IS WHAT U REQUIRED.

08-02-2008, 23:12	#9 (permalink)
valentine aquil Freak Poster Join Date: May 2007 Location: MY MAMA LAND Posts: 345 Member: 504913 Status: Offline Sonork: 100.1659651 Thanks Meter: 28	Box Is Ok Now HELLO. THANKS TO ALL THE FELLAS THAT CONTRIBUTED TO THE RESOLVING THIS PROBLEM. I WAS ABLE TO SOLVE THIS PROBLEM BY DAMING THE MANUFACTURING SEAL . I DECIDED TO TAKE THE BULL BY IT'S HORN BY OPENING THE BOX. 1.THERE I REMOVED THE SEAL COVERING THE SMART CARD. RESOLDERED ALL 2.THE IC's RESISTORS, AND EVERYTHING SOLDERABLE ON THE PCB BOARD . 3.THEN SLOT IN THE SMART CARD BACK TO IT'S HOLDER THEN PLUG THE DONGLE THE PROBLEM REMAINS. 4. THEN I DECIDED TO REMOVE THE SMART CARD AGAIN AND PLUG THE DONGLE WITHOUT THE SMART CARD AND SEE THE END POINT OF IT. 5. VIOLLA DONGLE STAYS IN THE SYSTEM WITHOUT THE ERROR MESSAGE USB DEVICE NOT RECOGNIZED. 6. I PUT BACK THE SMART THE PROBLEM REAPPEARS. 7. ON CLOSER EXAMINATION OF THE SMALL CARD HOLDER I NOTICE THE SOME PORTION OF IT ARE LEAKING WHEN U SLOT IN SMART CARD. 8. I STUFFED THE LEAKING PART WITH ABSEBESTOS TO MAKE SURE THAT THIERS PROPER CONTACT OF THE CARD WITH IT,S HOLDER.THEN PLUG IT BACK. 9. VIOLLA THE DONGLE STARTS WORKING WITHOUT THE ERROR MESSAGE AGAIN. AND HAVE BEEN WORKING SINCE THEN.

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07-31-2008, 06:25	#2 (permalink)
rcpabari Crazy Poster Join Date: Jun 2005 Age: 44 Posts: 56 Member: 156354 Status: Offline Thanks Meter: 14	pls change usb cable for pc to box your problame 100% salved

07-31-2008, 07:24	#3 (permalink)
valentine aquil Freak Poster Join Date: May 2007 Location: MY MAMA LAND Posts: 345 Member: 504913 Status: Offline Sonork: 100.1659651 Thanks Meter: 28	i have changed the cable severally but the problem is still persisting.

08-01-2008, 21:06	#5 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,228	Hello, 1. do not use any USB hubs 2. please, write here all 5 PC (that you have tried to use box) configuration so we will check it

08-01-2008, 23:15	#6 (permalink)
GSMTURBO No Life Poster Join Date: Mar 2007 Location: (UAE)(pak) Posts: 1,874 Member: 479496 Status: Offline Sonork: 1592751 Thanks Meter: 404	change usb cable or cleen ur usb port or change usb port dont use hub

08-02-2008, 09:41	#8 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,228	If box worked fine at one PC there is no any reason to stop to work at other PC. You can check voltage level at your PC USB connector, it may be low voltage (but if you have used different PC with the same results it\'s quite strange). Also probably you need to open box and check that smart-card installed well, contacts is clear and everything soldered well (contact to your reseller before open box).

08-03-2008, 01:30	#10 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,228	Hello, Thanks a lot for detailed explanation, it may helps to other people.