Username wrong for Online Services - GSM-Forum

djmixer · 01-12-2017, 12:49

https://user.infinity-box.com/index.php

Some time not using Infinity Box, I had some 20-30 credits left on my account.

Today tried enter https://user.infinity-box.com/index.php
But every time "Wrong Username or Password"

PASSIONATE_BOYS · 01-12-2017, 13:02

Hello,
To reset password follow below instruction:
1. Go here: https://user.infinity-box.com/?do=passwordreset
2. Enter your Login
3. Enter your e-mail address
4. Click to "Reset Password" button
5. Check your mailbox, you will see an e-mail with special link
6. Click to link
7. You will get Temporary Password
8. Go here: https://user.infinity-box.com/
9. Enter your Login
10. Enter your Temporary Password
11. Now you are logged in, but you must set your own new password
12. Enter your Temporary Password
13. Enter your New Own Password
14. Enter your New Own Password again
15. Click to "Ok"
Process completed

If you have any problem - tell us at what STEP you have a problem exactly or contact to [email protected]

Br.
Infinity Box Team.

rebainoor · 01-12-2017, 13:04

your account is pirated

djmixer · 01-12-2017, 13:15

Reset password not worked too.

My dongle and softwate working, I updated dongle via dongleManager no probltm, only cannot login online servicesi

djmixer · 01-12-2017, 17:17

Support no response...

InfinityHelp · 01-12-2017, 23:40

Quote:

Originally Posted by djmixer

Support no response...

Sorry to ask you, but are you OK ?
What the stupid question ?
You have got an instruction from support already.

You must read and follow the instruction.

01-12-2017, 13:02	#2 (permalink)
PASSIONATE_BOYS No Life Poster Join Date: Jul 2007 Location: Infinity-Box Support- Posts: 9,321 Member: 541591 Status: Offline Sonork: 100.1611509 Thanks Meter: 7,361	Hello, To reset password follow below instruction: 1. Go here: https://user.infinity-box.com/?do=passwordreset 2. Enter your Login 3. Enter your e-mail address 4. Click to "Reset Password" button 5. Check your mailbox, you will see an e-mail with special link 6. Click to link 7. You will get Temporary Password 8. Go here: https://user.infinity-box.com/ 9. Enter your Login 10. Enter your Temporary Password 11. Now you are logged in, but you must set your own new password 12. Enter your Temporary Password 13. Enter your New Own Password 14. Enter your New Own Password again 15. Click to "Ok" Process completed If you have any problem - tell us at what STEP you have a problem exactly or contact to [email protected] Br. Infinity Box Team.

01-12-2017, 13:04	#3 (permalink)
rebainoor No Life Poster Join Date: Feb 2006 Location: In my LAB Posts: 3,163 Member: 231728 Status: Offline Thanks Meter: 2,104	your account is pirated

01-12-2017, 13:15	#4 (permalink)
djmixer Freak Poster Join Date: Jun 2006 Location: Uzhgorod Posts: 214 Member: 297179 Status: Offline Thanks Meter: 10	Reset password not worked too. My dongle and softwate working, I updated dongle via dongleManager no probltm, only cannot login online servicesi

01-12-2017, 17:17	#5 (permalink)
djmixer Freak Poster Join Date: Jun 2006 Location: Uzhgorod Posts: 214 Member: 297179 Status: Offline Thanks Meter: 10	Support no response...