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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 12-14-2009, 09:03   #1 (permalink)
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Utstarcom gprs 749 cannot unlock


COM6 [VCP2] selected
module v1.37
Device: UTstarcom-GPRS749
Action: unlock
Checking data, wait...
Boot ...
Phone should be Switched OFF !
Press Power button now !
boot version: 00020602
connecting...
Boot fail
error: operation failed
Finished, time used: 21 sec
Remove/Install battery now !

is it my cable fault?
looking forward any help
thanks
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Old 12-20-2009, 15:51   #2 (permalink)
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Hello,

Yes, it may be cable fault.
This phone has 2 Rx/Tx pairs at bottom connector, you can see details in Infinity-Box Shell.
Please, check your cable and use another Rx/Tx pair (not the same as used in your cable now).
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