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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 09-20-2008, 08:18   #1 (permalink)
Freak Poster
 
Join Date: May 2005
Location: Kerala (India)
Posts: 222
Member: 149154
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Sonork: 1605086.100
Thanks Meter: 39
very urgent pleassee help


sir

i cannot enter the support site.when we go support area it is showing please update the shell like that. i updated to 1.24 but same.so please give me a reply as early as possible.box is working perfectly.

thanking you sir

[email protected].
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Old 09-20-2008, 08:32   #2 (permalink)
Product Manager
 
Join Date: Mar 2005
Location: infinity-box
Posts: 38,635
Member: 130995
Status: Offline
Thanks Meter: 35,229
Hello,

1. Try to login in support area again
2. Read error messages very carefully and follow by advices that you can see in support area
3. If you can not understand what to do post here error messages that you can see in support area.
Remove any kind of private data from your public message in forum (f.e. dongle S/N, support area username, password) !

If you are sure that you have read and understand everything that was written in support area well but problem still exist please, follow the next instruction:

1. Run Infinity-Box DongleManager
2. Make "Read S/N" operation
3. Copy text with full dongle details from DongleManager and send dongle details (and detailed problem description) to
[email protected] so we will be able to check what is wrong and how to help you.
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