W355 Dead after flashing With DMtool... - GSM-Forum

Moderate · 05-03-2008, 09:27

Hi,

Motorola w355 was working fine and i wanted to change it's firmware so flashed with DMtool V2.8 and now it is dead and ain't booting at all.Tried with infinity same problem.Any idea how to solve this problem.It is not booting in Infinity and i also tried emergency mode and repaired mode but couldn't boot.
Any idea or suggestions are welcome.

Regards,
Moderate.

GSMSERVE · 05-03-2008, 11:47

Yes you can do it with infinty.
Look at this if your phone not boot with infinty :

**InfinitySupport** · 05-04-2008, 15:47

Quote:

Originally Posted by Moderate

Hi,

Motorola w355 was working fine and i wanted to change it's firmware so flashed with DMtool V2.8 and now it is dead and ain't booting at all.Tried with infinity same problem.Any idea how to solve this problem.It is not booting in Infinity and i also tried emergency mode and repaired mode but couldn't boot.
Any idea or suggestions are welcome.

Regards,
Moderate.

Hello,

If boot area was erased you need to desolder flash chip and program it with flash programmer.
There is no any "test point" to boot this kind of phones with erased boot area.

shakir hashmi · 10-15-2008, 08:33

i cant flash w355 hear log
COM8 selected
Device: Motorola-W355
Checking data, wait...
connection mode: Standard connection
Action: Read eeprom
Connect...
Phone must be Powered-Off
Connecting, wait...
Press and HOLD Power button now !
Connecting, wait...
error: unexpected answer:
error: can't load bootcode
Connect Fail
Finished, time used: 27 sec
Remove/Install battery now !

**InfinitySupport** · 10-15-2008, 09:48

Hello,

What is with phone now ?

shakir hashmi · 10-16-2008, 10:07

Quote:

Originally Posted by InfinitySupport

Hello,

What is with phone now ?

phone is ok but shows this message on display
PHONE LOCKED - PLEASE CONTACT SERVICE CENTER!
so what can i do infinity team i new for infinity box
thanks in advhance

shakir hashmi · 10-16-2008, 10:38

and hear is phone information
COM8 selected
Device: Motorola-W355
Checking data, wait...
Action: read information
Connect...
Phone must be Powered-On
Connect Done
Read phone info...
software compiled: Aug 09 200716:40:22
software released: Jul 18 200516:00:00
software version: /cygdriv*
model id: 108
MSM: F060
build id: KS3.6.10TEST
ESN: 1B6E7B49
Read phone info Done
Verify access...
reading data, wait...
spc: 000000
error: connection lost
Finished, time used: 26 sec
Remove/Install battery now !

**InfinitySupport** · 10-16-2008, 12:59

Hello,

You can try to flash phone with flash files from support area, f.e. with 1.0.03 firmware.

shakir hashmi · 10-17-2008, 12:07

Quote:

Originally Posted by InfinitySupport

Hello,

You can try to flash phone with flash files from support area, f.e. with 1.0.03 firmware.

i try flash phone with w355_Main_1.0.03_1168827004.B2M and get this error

Loading data, wait...
S/N: 4C25:0111
Wait...
Current device: Motorola-W355
Done
Loading file v.02...
w355_Main_1.0.03_1168827004.B2M.bin loaded
Loading file v.02...
w355_Flex_FF_A68_0301_1102_ChinaUnicom.B2F.bin loaded
Loading file v.02...
w355_LP_A68_A1_10030_En_Cn.B2P.bin loadedCOM8 selected
Device: Motorola-W355
Checking data, wait...
connection mode: Standard connection
Action: Flash write
"smart write" enabled
"safe mode" enabled
Write: Firmware
Write: Flex/Customization
Write: Language pack
Skip: FFS/File system
Skip: Eeprom
Connect...
Phone must be Powered-Off
Connecting, wait...
Press and HOLD Power button now !
Connecting, wait...
error: unexpected answer:
error: can't load bootcode
Connect Fail
Finished, time used: 3 sec
Remove/Install battery now !

shakir hashmi · 10-17-2008, 12:18

i also try emergency mode and repair mode and get same error
plz help me infinity support

**InfinitySupport** · 10-17-2008, 19:55

Hello,

You need to press and HOLD phone "Power" button during boot process.

shakir hashmi · 10-18-2008, 10:46

Quote:

Originally Posted by InfinitySupport

Hello,

You need to press and HOLD phone "Power" button during boot process.

i sucsesfully flash other phone i know abut procedure but this case is not done
thanks for support

**InfinitySupport** · 10-18-2008, 22:19

Hello,

What is phone software version ?
#02#

shakir hashmi · 10-19-2008, 19:56

software version is 1.0.04

**InfinitySupport** · 10-19-2008, 21:20

Hello,

I think it should be no problems with this version.
1. check message #2 in current thread
2. try to use ordinary COM port cable

05-03-2008, 09:27	#1 (permalink)
Moderate Freak Poster Join Date: Feb 2006 Location: India Posts: 452 Member: 232566 Status: Offline Thanks Meter: 150	W355 Dead after flashing With DMtool... Hi, Motorola w355 was working fine and i wanted to change it's firmware so flashed with DMtool V2.8 and now it is dead and ain't booting at all.Tried with infinity same problem.Any idea how to solve this problem.It is not booting in Infinity and i also tried emergency mode and repaired mode but couldn't boot. Any idea or suggestions are welcome. Regards, Moderate.

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10-15-2008, 08:33	#4 (permalink)
shakir hashmi Freak Poster Join Date: Mar 2007 Posts: 266 Member: 470646 Status: Offline Thanks Meter: 58	i cant flash w355 hear log COM8 selected Device: Motorola-W355 Checking data, wait... connection mode: Standard connection Action: Read eeprom Connect... Phone must be Powered-Off Connecting, wait... Press and HOLD Power button now ! Connecting, wait... error: unexpected answer: error: can't load bootcode Connect Fail Finished, time used: 27 sec Remove/Install battery now !

10-15-2008, 09:48	#5 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, What is with phone now ?

10-16-2008, 10:38	#7 (permalink)
shakir hashmi Freak Poster Join Date: Mar 2007 Posts: 266 Member: 470646 Status: Offline Thanks Meter: 58	and hear is phone information COM8 selected Device: Motorola-W355 Checking data, wait... Action: read information Connect... Phone must be Powered-On Connect Done Read phone info... software compiled: Aug 09 200716:40:22 software released: Jul 18 200516:00:00 software version: /cygdriv* model id: 108 MSM: F060 build id: KS3.6.10TEST ESN: 1B6E7B49 Read phone info Done Verify access... reading data, wait... spc: 000000 error: connection lost Finished, time used: 26 sec Remove/Install battery now !

10-16-2008, 12:59	#8 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, You can try to flash phone with flash files from support area, f.e. with 1.0.03 firmware.

10-17-2008, 12:18	#10 (permalink)
shakir hashmi Freak Poster Join Date: Mar 2007 Posts: 266 Member: 470646 Status: Offline Thanks Meter: 58	i also try emergency mode and repair mode and get same error plz help me infinity support

10-17-2008, 19:55	#11 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, You need to press and HOLD phone "Power" button during boot process.

10-18-2008, 22:19	#13 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, What is phone software version ? #02#

10-19-2008, 19:56	#14 (permalink)
shakir hashmi Freak Poster Join Date: Mar 2007 Posts: 266 Member: 470646 Status: Offline Thanks Meter: 58	software version is 1.0.04

10-19-2008, 21:20	#15 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, I think it should be no problems with this version. 1. check message #2 in current thread 2. try to use ordinary COM port cable