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06-17-2014, 15:36
| #91 (permalink) |
| Freak Poster   Join Date: May 2010 Location: soctrangmobile
Posts: 229
Member: 1294842 Status: Offline Sonork: 100.1651073vs100.1649413 Thanks Meter: 47 | DongleManager version: 1.51 PC HWID: A9A345522DB8108D3B3E4F0BF80A1779 Card-Reader: Gemalto e-gate Smart Card 0 Card type: inf Locating server... Server address found Connecting to server Server connection successfully established S/N: 47B17CCA, Firmware: 0112.02 Authenticating on server... Authentication successfull Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Dongle Identification checked Servicing card - Stage 1... Error servicing card: Server reported error:[0036] Smart-card access keys is incorrect or damaged. Smart-card can not be upgraded any more ! It is quite rare situation and we are sure that it is not an Infinity-Box fault ! This smart-card can not be replaced for free ! This kind of problem is not an Infinity-Box fault, it is a result of harmful activity of other software ! Here is one of possible damage reasons: https://forum.gsmhosting.com/vbb/f296/warning-your-smart-card-can-attacked-harmful-software-645090/ - If you have any addon software activated for your damaged Infinity-Box smart-card and if you have another Infinity-Box we can move addon activation to your other Infinity-Box (move activation from one smart-card to another smart-card). - If you see this errors at addon activation stage: you can activate your addon for another Infinity-Box or you can contact to your reseller for refund. ----------Process started: 6/17/2014 7:33:09 AM----------  |
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06-18-2014, 09:50
| #92 (permalink) |
| Product Supporter  Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Hello, You can get new Smart-Card instead of damaged one: Infinity-Box - FAQ (Frequently Asked Questions) |
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01-23-2015, 04:12
| #93 (permalink) | |
| Freak Poster Join Date: May 2010 Location: soctrangmobile
Posts: 229
Member: 1294842 Status: Offline Sonork: 100.1651073vs100.1649413 Thanks Meter: 47 | Quote:
 ----------Process started: 1/22/2015 7:09:03 PM---------- DongleManager version: 1.53 PC HWID: 5B34433315C62DEC8A999D3413BDD74D Card-Reader: Gemalto e-gate Smart Card 0 Card type: inf Locating server... Server address found Connecting to server Server connection successfully established S/N: 47B17CCA, Firmware: 0112.02 Authenticating on server... Authentication successfull Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Dongle Identification checked Servicing card - Stage 1... Error servicing card: Server reported error:[0036] Smart-card access keys is incorrect or damaged. Smart-card can not be upgraded any more ! It is quite rare situation and we are sure that it is not an Infinity-Box fault ! This smart-card can not be replaced for free ! This kind of problem is not an Infinity-Box fault, it is a result of harmful activity of other software ! Here is one of possible damage reasons: http://forum.gsmhosting.com/vbb/showthread.php?t=645090 - If you have any addon software activated for your damaged Infinity-Box smart-card and if you have another Infinity-Box we can move addon activation to your other Infinity-Box (move activation from one smart-card to another smart-card). - If you see this errors at addon activation stage: you can activate your addon for another Infinity-Box or you can contact to your reseller for refund. | |
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01-23-2015, 04:14
| #94 (permalink) | |
| Freak Poster Join Date: May 2010 Location: soctrangmobile
Posts: 229
Member: 1294842 Status: Offline Sonork: 100.1651073vs100.1649413 Thanks Meter: 47 | Quote:
----------Process started: 1/22/2015 7:09:03 PM---------- DongleManager version: 1.53 PC HWID: 5B34433315C62DEC8A999D3413BDD74D Card-Reader: Gemalto e-gate Smart Card 0 Card type: inf Locating server... Server address found Connecting to server Server connection successfully established S/N: 47B17CCA, Firmware: 0112.02 Authenticating on server... Authentication successfull Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Dongle Identification checked Servicing card - Stage 1... Error servicing card: Server reported error:[0036] Smart-card access keys is incorrect or damaged. Smart-card can not be upgraded any more ! It is quite rare situation and we are sure that it is not an Infinity-Box fault ! This smart-card can not be replaced for free ! This kind of problem is not an Infinity-Box fault, it is a result of harmful activity of other software ! Here is one of possible damage reasons: http://forum.gsmhosting.com/vbb/showthread.php?t=645090 - If you have any addon software activated for your damaged Infinity-Box smart-card and if you have another Infinity-Box we can move addon activation to your other Infinity-Box (move activation from one smart-card to another smart-card). - If you see this errors at addon activation stage: you can activate your addon for another Infinity-Box or you can contact to your reseller for refund. | |
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01-23-2015, 23:14
| #95 (permalink) |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | @Tiểu Đệ You can see full details in message given by software. You can use your box with old software but new software can not be used. You can get from us new Smart-Card with discount instead of old one (old will be blocked). You can send an e-mail to [email protected] to discuss Replacement Procedure. |
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09-29-2016, 13:26
| #97 (permalink) | |
| No Life Poster   Join Date: Jul 2007 Location: Infinity-Box Support-
Posts: 9,321
Member: 541591 Status: Offline Sonork: 100.1611509 Thanks Meter: 7,361  | Quote:
Follow this thread- http://forum.gsmhosting.com/vbb/f296...ocked-1997887/ Br. Infinity Box Support Team. | |
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03-22-2017, 22:46
| #99 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
copy/paste operation log text here | |
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03-08-2018, 22:58
| #100 (permalink) |
| No Life Poster  Join Date: Nov 2005
Posts: 947
Member: 198016 Status: Offline Sonork: 100.1602918 Thanks Meter: 408 | === DongleManager [Infinity] v1.72 [08/03/2018 22:17:31] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00029DA8FF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 31CC9DA8 Firmware version: 0112.02 === Process started: 08/03/2018 22:17:36 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Servicing card - Stage 1... Error servicing card: Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated). In most cases it's a Hardware fault or harmful software activity ! One of possible damage reason: Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum - If you have Activations at your damaged Smart-Card and if you have another Box/Dongle we can try to move Activation to your another Smart-Card. |
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03-09-2018, 10:10
| #101 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
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| The Following User Says Thank You to InfinityHelp For This Useful Post: |
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10-23-2018, 09:22
| #102 (permalink) |
| Freak Poster Join Date: Jun 2008 Location: alex
Posts: 304
Member: 793406 Status: Offline Sonork: 100.1647095 Thanks Meter: 68 | can you help me in this broblem === DongleManager [Infinity] v1.70 [23/10/2018 09:51:40] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 000015B900001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 585415B9 Firmware version: 0128.02 === Process started: 23/10/2018 09:51:44 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today ! |
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10-23-2018, 18:00
| #103 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
What is your dongle support validity date ? How to check - https://www.infinity-box.com/doc/?r=17 If support is expired please contact to any seller and renew support. | |
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02-09-2019, 16:00
| #104 (permalink) |
| Freak Poster Join Date: Sep 2014 Location: islamabad pakistan Age: 39
Posts: 227
Member: 2266425 Status: Offline Thanks Meter: 58 | hello infinity team today im renew my smart card for two years but smart card do not update damaged i have another smart card kindly move my activation to other one i have. thnks in advance |
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02-09-2019, 16:41
| #105 (permalink) | |
| No Life Poster  Join Date: Dec 2004 Location: Uganda Age: 45
Posts: 2,921
Member: 96478 Status: Online Sonork: 100.1674604 Thanks Meter: 1,420 | Quote:
-Post dongle manager Text logs here -Post old & New smartcard SN Read carefully Instructions for transfer here https://forum.infinity-box.com/viewtopic.php?f=3&t=1102 | |
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| The Following User Says Thank You to Kirumira For This Useful Post: |
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