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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 03-02-2017, 07:51   #1 (permalink)
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when i update my Dongle come error in updating


Dear
Infinity Team Please help me And solve my problem

==== [2/1/2017 9:19:10 PM] ====
Scanning...
HWID: 0108A26A1DCF1292
Select Box/Dongle Type: instead of Autodetect
Box/Dongle type selected: [BEST]
HWID: 0108A26A1DCF1292
Box/Dongle type selected: [BEST]
---------- Process started: 2/1/2017 9:19:50 PM ----------
DongleManager [Infinity-Box] v1.67 [2/1/2017 9:19:50 PM]
PC HWID: C9394AEBFE9BF094233E42CF37EE4A64
Card-Reader: FT SCR2000 0
HWID: 0108A26A1DCF1292
Type: [BEST] S/N:82B1826A Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.

Now Come this Error

DongleManager [Infinity-Box] v1.67 [3/2/2017 12:14:59 PM]
PC HWID: C9394AEBFE9BF094233E42CF37EE4A64
Dongle can't be found:
Error when establishing context
SmartCard API error #2
0x00000002


already contact and mail but please tell me my card is alive or dead
what,s next please tell me
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Old 03-02-2017, 08:05   #2 (permalink)
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Quote:
Originally Posted by hardeep kumar View Post
Dear

Type: [BEST] S/N:82B1A26A Version:
Your Correct SN :82B1A26A
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Old 03-02-2017, 08:12   #3 (permalink)
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Correct serial no. Of infinity best card

Sorry for wrong typing

yes, correct s/n is 82b1a26a
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Old 03-02-2017, 22:43   #4 (permalink)
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Quote:
Originally Posted by hardeep kumar View Post
Dear
Infinity Team Please help me And solve my problem

==== [2/1/2017 9:19:10 PM] ====
Scanning...
HWID: 0108A26A1DCF1292
Select Box/Dongle Type: instead of Autodetect
Box/Dongle type selected: [BEST]
HWID: 0108A26A1DCF1292
Box/Dongle type selected: [BEST]
---------- Process started: 2/1/2017 9:19:50 PM ----------
DongleManager [Infinity-Box] v1.67 [2/1/2017 9:19:50 PM]
PC HWID: C9394AEBFE9BF094233E42CF37EE4A64
Card-Reader: FT SCR2000 0
HWID: 0108A26A1DCF1292
Type: [BEST] S/N:82B1826A Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.

Now Come this Error

DongleManager [Infinity-Box] v1.67 [3/2/2017 12:14:59 PM]
PC HWID: C9394AEBFE9BF094233E42CF37EE4A64
Dongle can't be found:
Error when establishing context
SmartCard API error #2
0x00000002


already contact and mail but please tell me my card is alive or dead
what,s next please tell me
Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware now ONLY ONE TIME


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !
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