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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 08-03-2017, 22:24   #1 (permalink)
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why cannt update ?


DongleManager [Infinity] v1.70 [05/08/2017 22:16:26] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Axalto e-gate 0
HWID: 000014F000001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 559214F0
Firmware version: 0116.02
=== Process started: 05/08/2017 22:16:31 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Servicing card - Stage 1...
Error servicing card:
Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated).
In most cases it's a Hardware fault or harmful software activity !

One of possible damage reason:
Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum

- If you have Activations at your damaged Smart-Card and if you have another Box/Dongle
we can try to move Activation to your another Smart-Card.
Contact to http://www.infinity-box.com/support/?r=2 for details.

Your account will be suspended to avoid permanent Smart-Card damage.
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Old 08-04-2017, 11:15   #2 (permalink)
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Join Date: Jun 2009
Posts: 26,185
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Quote:
Originally Posted by ika2001 View Post
DongleManager [Infinity] v1.70 [05/08/2017 22:16:26] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Axalto e-gate 0
HWID: 000014F000001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 559214F0
Firmware version: 0116.02
=== Process started: 05/08/2017 22:16:31 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Servicing card - Stage 1...
Error servicing card:
Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated).
In most cases it's a Hardware fault or harmful software activity !

One of possible damage reason:
Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum

- If you have Activations at your damaged Smart-Card and if you have another Box/Dongle
we can try to move Activation to your another Smart-Card.
Contact to http://www.infinity-box.com/support/?r=2 for details.

Your account will be suspended to avoid permanent Smart-Card damage.
This Smart-Card is damaged and can not be updated any more.
If you want to use latest Infinity software you should buy Infinity-Box/Dongle
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