wrong old password - GSM-Forum

obioha · 08-13-2016, 12:20

please i cant login to infinity server,i have tried resetting my password severally,but anytime i tried changing it,i get this error
Error: Wrong old password !
Operation canceled.
please whats the problem because i want to use this service urgently.
thanks

InfinityHelp · 08-14-2016, 10:27

Hello,

To reset your IOS password please make this:

1. Go to https://user.infinity-box.com/?do=passwordreset
2. Enter your Username
3. Enter your e-mail address
4. Click to "Reset Password" button
5. Check your mailbox, you will see an e-mail with special link
6. Click to link
7. You will get Temporary Password
8. Go to https://user.infinity-box.com
9. Enter your Login
10. Enter your Temporary Password
11. Click to "Settings" menu
12. Enter your (Current) Temporary Password
13. Enter your New Own Password
14. Enter your New Own Password again
15. Click to "Ok"
Process completed

If you will have any problem - tell me at what STEP you have a problem exactly !

08-13-2016, 12:20	#1 (permalink)
obioha No Life Poster Join Date: Feb 2005 Location: nija Africa Age: 47 Posts: 1,332 Member: 121356 Status: Offline Thanks Meter: 73	wrong old password please i cant login to infinity server,i have tried resetting my password severally,but anytime i tried changing it,i get this error Error: Wrong old password ! Operation canceled. please whats the problem because i want to use this service urgently. thanks

08-14-2016, 10:27	#2 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	Hello, To reset your IOS password please make this: 1. Go to https://user.infinity-box.com/?do=passwordreset 2. Enter your Username 3. Enter your e-mail address 4. Click to "Reset Password" button 5. Check your mailbox, you will see an e-mail with special link 6. Click to link 7. You will get Temporary Password 8. Go to https://user.infinity-box.com 9. Enter your Login 10. Enter your Temporary Password 11. Click to "Settings" menu 12. Enter your (Current) Temporary Password 13. Enter your New Own Password 14. Enter your New Own Password again 15. Click to "Ok" Process completed If you will have any problem - tell me at what STEP you have a problem exactly !