BB5 Easy Service Tool (BEST) installation Computer shut down - GSM-Forum

buecher · 03-15-2014, 16:27

hallo,

I want to install BEST on my PC,but when I put the stick ,my laptop automaticlly shut down...

It will be fantastic if anyone can help me...

regards.

chandanps18 · 03-15-2014, 16:30

What do u want to install on ur pc???
Please clarify......

buecher · 03-15-2014, 16:38

thanks for your interes to help me...

I want to install BB5 Easy Service Tool (BEST),to flash my nokia 6303i...

but when I put the USB-Stick with the activated Card on my PC,automaticlly the computer shut down...

chandanps18 · 03-15-2014, 16:45

Wow interesting problem!!!!
From how many days, this problem occurs???
And also tell me ur pc hardware configuration.

buecher · 03-15-2014, 16:53

the problem exists as long time ago... the same problem comes also in another PC ...I use windows vista busines ...

bishnuprasad884 · 03-15-2014, 16:59

When ur PC is restarted?
At start up or at Windows?

buecher · 03-15-2014, 17:03

when I restart the pc the problem is still there... pleace help me...thank you

bishnuprasad884 · 03-15-2014, 17:24

Start ur PC with USB stick.

If problem persist then its ur motherboard problem otherwise if u r lucky then reinstall the OS

Dzirt · 03-15-2014, 17:25

Smart card driver conflict.

How determine problem :
Disable reboot on BSOD event
HowTo : Example

Insert Smart Card. Viola, we seen BSOD , check whole text , will be info about problematic driver. Google it - you will find program, which use that driver. Remove that program fully, clean register, use any sw over internet to clean up system from unused services and drivers , if still will be problem and clean system with them.

buecher · 03-15-2014, 17:32

ok I will probe it...and write the result or other problem...

thanks one small

chandanps18 · 03-15-2014, 17:36

Quote:

Originally Posted by buecher

when I restart the pc the problem is still there... pleace help me...thank you

There is probably problem with ur smart card driver.
And also the os u r using is outdated. It is better to use win xp sp3 rather than vista.
Uninstall previous tools.
Clean the registry.
Then fresh installation from internet.
if still problem occurs, then format ur os and do the above said process.

buecher · 03-16-2014, 01:32

I'm ready followed your instructions, but the problem is still there...
the same problem comes with Windows 7 by another PC... as soon as I purely put the stick, the computer shut down and there is the blue screen with the error message

chandanps18 · 03-16-2014, 02:12

Quote:

Originally Posted by buecher

I'm ready followed your instructions, but the problem is still there...
the same problem comes with Windows 7 by another PC... as soon as I purely put the stick, the computer shut down and there is the blue screen with the error message

There is no doubt, a problem with ur dongle.
It needs repair.

Dzirt · 03-16-2014, 05:43

Quote:

Originally Posted by buecher

I'm ready followed your instructions, but the problem is still there...
the same problem comes with Windows 7 by another PC... as soon as I purely put the stick, the computer shut down and there is the blue screen with the error message

In this message you can find key to your problem. Make a shot of screen, when it go to BSOD.

bishnuprasad884 · 03-16-2014, 05:48

Quote:

Originally Posted by buecher

I'm ready followed your instructions, but the problem is still there...
the same problem comes with Windows 7 by another PC... as soon as I purely put the stick, the computer shut down and there is the blue screen with the error message

What code is display on BSOD?

03-15-2014, 16:27	#1 (permalink)
buecher Junior Member Join Date: Sep 2006 Posts: 9 Member: 355189 Status: Offline Thanks Meter: 0	BB5 Easy Service Tool (BEST) installation Computer shut down hallo, I want to install BEST on my PC,but when I put the stick ,my laptop automaticlly shut down... It will be fantastic if anyone can help me... regards.

03-15-2014, 16:30	#2 (permalink)
chandanps18 No Life Poster Join Date: Dec 2013 Location: India Posts: 1,893 Member: 2082450 Status: Offline Thanks Meter: 1,454	What do u want to install on ur pc??? Please clarify......

03-15-2014, 16:38	#3 (permalink)
buecher Junior Member Join Date: Sep 2006 Posts: 9 Member: 355189 Status: Offline Thanks Meter: 0	thanks for your interes to help me... I want to install BB5 Easy Service Tool (BEST),to flash my nokia 6303i... but when I put the USB-Stick with the activated Card on my PC,automaticlly the computer shut down...

03-15-2014, 16:45	#4 (permalink)
chandanps18 No Life Poster Join Date: Dec 2013 Location: India Posts: 1,893 Member: 2082450 Status: Offline Thanks Meter: 1,454	Wow interesting problem!!!! From how many days, this problem occurs??? And also tell me ur pc hardware configuration.

03-15-2014, 16:53	#5 (permalink)
buecher Junior Member Join Date: Sep 2006 Posts: 9 Member: 355189 Status: Offline Thanks Meter: 0	the problem exists as long time ago... the same problem comes also in another PC ...I use windows vista busines ...

03-15-2014, 16:59	#6 (permalink)
bishnuprasad884 Freak Poster Join Date: Mar 2014 Location: Heaven Age: 35 Posts: 178 Member: 2141811 Status: Offline Thanks Meter: 38	When ur PC is restarted? At start up or at Windows?

03-15-2014, 17:03	#7 (permalink)
buecher Junior Member Join Date: Sep 2006 Posts: 9 Member: 355189 Status: Offline Thanks Meter: 0	when I restart the pc the problem is still there... pleace help me...thank you

03-15-2014, 17:24	#8 (permalink)
bishnuprasad884 Freak Poster Join Date: Mar 2014 Location: Heaven Age: 35 Posts: 178 Member: 2141811 Status: Offline Thanks Meter: 38	Start ur PC with USB stick. If problem persist then its ur motherboard problem otherwise if u r lucky then reinstall the OS

03-15-2014, 17:25	#9 (permalink)
Dzirt No Life Poster Join Date: Nov 2009 Location: Syberia Age: 34 Posts: 12,508 Member: 1157320 Status: Offline Thanks Meter: 6,192	Smart card driver conflict. How determine problem : Disable reboot on BSOD event HowTo : Example Insert Smart Card. Viola, we seen BSOD , check whole text , will be info about problematic driver. Google it - you will find program, which use that driver. Remove that program fully, clean register, use any sw over internet to clean up system from unused services and drivers , if still will be problem and clean system with them.

03-15-2014, 17:32	#10 (permalink)
buecher Junior Member Join Date: Sep 2006 Posts: 9 Member: 355189 Status: Offline Thanks Meter: 0	ok I will probe it...and write the result or other problem... thanks one small

03-16-2014, 01:32	#12 (permalink)
buecher Junior Member Join Date: Sep 2006 Posts: 9 Member: 355189 Status: Offline Thanks Meter: 0	I'm ready followed your instructions, but the problem is still there... the same problem comes with Windows 7 by another PC... as soon as I purely put the stick, the computer shut down and there is the blue screen with the error message