Network registration issue, please help - GSM-Forum

iamraddy · 03-31-2011, 13:44

Hello Everybody

I was using Nokia 6303 with Tata Docomo network happily till couple of days back.

Couple of days back, my bro removed the back cover and took the memory card, and inserted it back and gave to me, He didn't removed the SIM Card.
On next day morning started all the problem.
I'll explain my problem below.

1) Making and Receiving calls would work for two minutes.
2) Will show "Error in connection" message afterwards when making calls
3) Callers would hear beep tones, won't receive any network response.
4) Making and Receiving calls would work again for two minutes if i reboot the mobile phone.
5) I'll see an unlock icon when receiving and making calls, thats it.
6) GPRS Internet working perfectly, but not SMS.
7) Another (Same Network) SIM Card works well in this mobile phone as well as same SIM card in another mobile phone

(

Operator blames Mobile Phone, Vendor blames Carrier.
Somehow, i managed to open a compliant in Carrier regarding this problem and they have scheduled it to be resolved on tomorrow afternoon.

But i sincerely request your help in resolving this painful problem

As both incoming and outgoing calls has been severely affected.

nadeem6677 · 03-31-2011, 14:07

check imei no. of your mobile.
press *#06# to check imei.
and post result.

iamraddy · 03-31-2011, 14:09

Quote:

Originally Posted by nadeem6677

check imei no. of your mobile.
press *#06# to check imei.
and post result.

Posting IMEI number in public forum a wrong practice?

nadeem6677 · 03-31-2011, 15:05

Quote:

Originally Posted by iamraddy

Posting IMEI number in public forum a wrong practice?

ok ,
dont tell me imei no.
just tell me that is it correct or not.

iamraddy · 03-31-2011, 17:55

I have just verified the correctness of the IMEI using Nokia Online Warranty Checker.
It is a proper Nokia feature phone purcchased in India only.
Moreover if there is anything wrong in the IMEI then how can it work in the same network via different SIM card ?
We haven't fiddled with the IMEI.

alkhaleejmobile · 03-31-2011, 18:36

do full update ,with latest firmware,,,,do full factory set,,

post result

iamraddy · 04-01-2011, 09:14

I have done Full Factory Reset.
But it kept on showing "Restoring Settings" for more than 45 Minutes.
The mobile phone didn't hung though, it was still responding.
So, as per Nokia Care's advise, i removed battery and restarted the mobile phone.
All previous data where gone, but the problem is still persists.

Nokia Care suggested me to get a duplicate SIM.
But there was no acceptable answer from their end on "How GPRS would work if SIM Card is broken ?"

iamraddy · 04-06-2011, 07:13

Hello Everybody

My compliant is still open in Tata Docomo

I have reflashed the OS in my Nokia 6303 using Nokia PC-Suite.
The reflashing process completed successfully without any issues.
Even after that same problem continues

What can do next ???

03-31-2011, 13:44	#1 (permalink)
iamraddy Junior Member Join Date: May 2008 Posts: 15 Member: 780777 Status: Offline Thanks Meter: 0	Network registration issue, please help Hello Everybody I was using Nokia 6303 with Tata Docomo network happily till couple of days back. Couple of days back, my bro removed the back cover and took the memory card, and inserted it back and gave to me, He didn't removed the SIM Card. On next day morning started all the problem. I'll explain my problem below. 1) Making and Receiving calls would work for two minutes. 2) Will show "Error in connection" message afterwards when making calls 3) Callers would hear beep tones, won't receive any network response. 4) Making and Receiving calls would work again for two minutes if i reboot the mobile phone. 5) I'll see an unlock icon when receiving and making calls, thats it. 6) GPRS Internet working perfectly, but not SMS. 7) Another (Same Network) SIM Card works well in this mobile phone as well as same SIM card in another mobile phone ( Operator blames Mobile Phone, Vendor blames Carrier. Somehow, i managed to open a compliant in Carrier regarding this problem and they have scheduled it to be resolved on tomorrow afternoon. But i sincerely request your help in resolving this painful problem As both incoming and outgoing calls has been severely affected.

03-31-2011, 17:55	#5 (permalink)
iamraddy Junior Member Join Date: May 2008 Posts: 15 Member: 780777 Status: Offline Thanks Meter: 0	I have just verified the correctness of the IMEI using Nokia Online Warranty Checker. It is a proper Nokia feature phone purcchased in India only. Moreover if there is anything wrong in the IMEI then how can it work in the same network via different SIM card ? We haven't fiddled with the IMEI. Last edited by iamraddy; 03-31-2011 at 18:02.

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03-31-2011, 14:07	#2 (permalink)
nadeem6677 Freak Poster Join Date: Mar 2010 Location: P A K I S T A N Posts: 423 Member: 1252644 Status: Offline Sonork: 100.1602567 Thanks Meter: 47	check imei no. of your mobile. press *#06# to check imei. and post result.

03-31-2011, 18:36	#6 (permalink)
alkhaleejmobile No Life Poster Join Date: Nov 2008 Location: saudi arabia Posts: 3,840 Member: 904809 Status: Offline Sonork: 100.1615464 Thanks Meter: 738	do full update ,with latest firmware,,,,do full factory set,, post result

04-01-2011, 09:14	#7 (permalink)
iamraddy Junior Member Join Date: May 2008 Posts: 15 Member: 780777 Status: Offline Thanks Meter: 0	I have done Full Factory Reset. But it kept on showing "Restoring Settings" for more than 45 Minutes. The mobile phone didn't hung though, it was still responding. So, as per Nokia Care's advise, i removed battery and restarted the mobile phone. All previous data where gone, but the problem is still persists. Nokia Care suggested me to get a duplicate SIM. But there was no acceptable answer from their end on "How GPRS would work if SIM Card is broken ?"

04-06-2011, 07:13	#8 (permalink)
iamraddy Junior Member Join Date: May 2008 Posts: 15 Member: 780777 Status: Offline Thanks Meter: 0	Hello Everybody My compliant is still open in Tata Docomo I have reflashed the OS in my Nokia 6303 using Nokia PC-Suite. The reflashing process completed successfully without any issues. Even after that same problem continues What can do next ???