6730c - Phone Startup Failed contact the retailer. - GSM-Forum

mebs2013 · 08-19-2013, 17:05

Hi Folks,

I am new to this forum and I need help. Please bear with me as I am not knowledgeable in Nokia stuffs but I have a decent computer skill which may be required.

Anyway, I have a Nokia 6730c which suddenly started showing "Phone Started failed. Contact the retailer" when I switch on the phone. Once the message is displayed, the screen would dim out and switch off. Basically the phone is like dead. So I have done some research and tried a hard reset, i.e *+3+call button followed by power. I have tried that dozens of times but it won't reset/reformat the phone. I have also removed the mini sd card + sim, retry the above, no luck.

Vodafone, my supplier won't help as the contract has already passed. Now I am left on my own. I have seen forums mentioning sx4 or mxbox but am not clear what these technologies are and how to install / use them. So this is the reason I am here today. If anyone can help me repair this phone, I would be much thankful as I am struggling to fix this problem.

Many thanks in advance.

PC-Evo · 08-19-2013, 20:40

post log for info with any box

Marell · 08-19-2013, 20:44

Download schematic and check BSI ways

mebs2013 · 08-19-2013, 21:34

Quote:

Originally Posted by PC-Evo

post log for info with any box

Hi,

This is what I got using Phoenix :

Flashing started
Creating product data items list
Product data items list created
Backup not required
Flashing phone
Initializing
Scanning image files...
Waiting for USB device...
ERROR: Failed to set phone to flashmode
Flashing phone
Initializing
Scanning image files...
Waiting for USB device...
Loading secondary boot code: 15168 bytes
Secondary boot loaded
BB Asic Index is: 00
Asic ID is: 000000030000022600010007600C192102011104
BB Asic Index is: 00
EM Asic ID is: 00000C34
BB Asic Index is: 00
EM Asic ID is: 00000C30
BB Asic Index is: 00
Public ID is: 12A002014D3403447502F1A17916045396A0C183
BB Asic Index is: 00
Asic Mode ID: 00
BB Asic Index is: 00
Hash: 25B977A055BE9B5DEC0C38A2A279C695
BB Asic Index is: 00
ROM ID: 3E273BF637BE26FA
BB Asic Index is: 00
Device type is: 05
Device Index is: 00
Manufacturer code: 0000
Device ID: 0000
Extended device ID: 0000
Revision ID: 0000
BB Asic Index is: 00
Device type is: 04
Device Index is: 00
Manufacturer code: FFFF
Device ID: 0000
Extended device ID: 0000
Revision ID: 0000
BB Asic Index is: 00
Device type is: 00
Device Index is: 00
Manufacturer code: 0020
Device ID: 0040
Extended device ID: 0000
Revision ID: 0031
BB Asic Index is: 00
Device type is: 00
Device Index is: 01
Manufacturer code: 0000
Device ID: 0001
Extended device ID: 0000
Revision ID: 0000
BB Asic Index is: 00
Device type is: 03
Device Index is: 00
Manufacturer code: 0020
Device ID: 0040
Extended device ID: 0000
Revision ID: 0031
Loading update server code: 869872 bytes
Update server loaded
Asic CMT: Start programming 155941 KB...
Asic CMT: Programming data sent: 0%
Asic CMT: Programming data sent: 10%
Asic CMT: Programming data sent: 20%
Asic CMT: Programming data sent: 30%
Asic CMT: Programming data sent: 40%
Asic CMT: Programming data sent: 50%
Asic CMT: Programming data sent: 60%
Asic CMT: Programming data sent: 70%
Asic CMT: Programming data sent: 80%
Asic CMT: Programming data sent: 90%
Asic CMT: Programming data sent: 100%
Programming complete

Warning: Unable to communicate to product after flashing
Starting to recover the phone
Recovering phone
Initializing
Scanning image files...
ERROR: Unable to detect device 0x8401F145. Check USB connection
ERROR: Product recovery failed
Unable to set the phone to flash mode. Unable to flash.
Starting to recover the phone
Recovering phone
Initializing
Scanning image files...
Phone recovery completed. Waiting for phone to boot up
Bootup successful
Stay In Flash Mode option was set, skipping Finalize
All operations completed
Firmware updating succeeded.
XML log written

But the problem persists!

mebs2013 · 08-23-2013, 23:07

Hi again,

I managed to refurbish the 6730c with phoenix using RM-566 and see the log below - It appears to be successful but when I restart the phone, I see the Nokia logo and it gives me again "Phone startup failed. Contact the retailer". I am really out of ideas and need desperate help. Can someone kindly help me please? Thanks again.

Flashing started
Creating product data items list
Product data items list created
Backup not required
Flashing phone
Initializing
Scanning image files...
Waiting for USB device...
Loading secondary boot code: 15168 bytes
Secondary boot loaded
BB Asic Index is: 00
Asic ID is: 000000030000022600010007600C192102011104
BB Asic Index is: 00
EM Asic ID is: 00000C34
BB Asic Index is: 00
EM Asic ID is: 00000C30
BB Asic Index is: 00
Public ID is: 0E30020A7760034442753E60DF609E104891808F
BB Asic Index is: 00
Asic Mode ID: 00
BB Asic Index is: 00
Hash: 25B977A055BE9B5DEC0C38A2A279C695
BB Asic Index is: 00
ROM ID: 3E273BF637BE26FA
BB Asic Index is: 00
Device type is: 05
Device Index is: 00
Manufacturer code: 0000
Device ID: 0000
Extended device ID: 0000
Revision ID: 0000
BB Asic Index is: 00
Device type is: 04
Device Index is: 00
Manufacturer code: FFFF
Device ID: 0000
Extended device ID: 0000
Revision ID: 0000
BB Asic Index is: 00
Device type is: 00
Device Index is: 00
Manufacturer code: 0020
Device ID: 0040
Extended device ID: 0000
Revision ID: 0031
BB Asic Index is: 00
Device type is: 00
Device Index is: 01
Manufacturer code: 0000
Device ID: 0001
Extended device ID: 0000
Revision ID: 0000
BB Asic Index is: 00
Device type is: 03
Device Index is: 00
Manufacturer code: 0020
Device ID: 0040
Extended device ID: 0000
Revision ID: 0031
Loading update server code: 869872 bytes
Update server loaded
Asic CMT: Start programming 146213 KB...
Asic CMT: Programming data sent: 0%
Asic CMT: Programming data sent: 10%
Asic CMT: Programming data sent: 20%
Asic CMT: Programming data sent: 30%
Asic CMT: Programming data sent: 40%
Asic CMT: Programming data sent: 50%
Asic CMT: Programming data sent: 60%
Asic CMT: Programming data sent: 70%
Asic CMT: Programming data sent: 80%
Asic CMT: Programming data sent: 90%
Asic CMT: Programming data sent: 100%
Programming complete
Asic CMT: Verifying communication to device...
Mobile device flashing completed.
Waiting for phone to boot up
Bootup successful
Verifying communication to product (before flash finalizing)
Communication verified
Product code changed
Doing factorysets
Factorysets complete
Loading default data to phone
Loading default data to phone
Getting Data Package
Reading product state
Starting backup/restore sub-procedure: data item pre-delay
data item pre-delay
data item pre-delay
Sub-procedure completed: Succeeded., result code: 0
Starting to backup/restore data item: ProductProfile, version: 1.1
Data Item backup/restore completed: Succeeded., result code: 0
Starting backup/restore sub-procedure: data item post-delay
data item post-delay
data item post-delay
Sub-procedure completed: Succeeded., result code: 0
Backup/restore result: 0 out of 1 items were not backed up
Default data loading complete
Stopping all operations, returning phone to default mode
All operations completed
Firmware updating succeeded.
XML log written

isuru.nuwan · 08-23-2013, 23:16

you have this phone rpl

mebs2013 · 08-24-2013, 15:41

I don't know what rpl is and how to get it. any guidance would be much appreciated.

Thanks

majolas499 · 10-26-2013, 08:27

When I hold *3 and green call key, the nokia logo appears then the phone goes out of light. I need help please.

nokiaa2 · 10-26-2013, 10:04

contact service or contact retailer is mainly software problem like sdd damaged, simlock damaged, imei corrupted etc.

If you don't have any box, then its virtually impossible to repair that phone.

Better repair it at shop than trying to figure out the solution. This involves purchasing boxes, dongles and lots of technical knowledge.

Br.

08-19-2013, 17:05	#1 (permalink)
mebs2013 Junior Member Join Date: Aug 2013 Posts: 16 Member: 2005694 Status: Offline Thanks Meter: 2	6730c - Phone Startup Failed contact the retailer. Hi Folks, I am new to this forum and I need help. Please bear with me as I am not knowledgeable in Nokia stuffs but I have a decent computer skill which may be required. Anyway, I have a Nokia 6730c which suddenly started showing "Phone Started failed. Contact the retailer" when I switch on the phone. Once the message is displayed, the screen would dim out and switch off. Basically the phone is like dead. So I have done some research and tried a hard reset, i.e *+3+call button followed by power. I have tried that dozens of times but it won't reset/reformat the phone. I have also removed the mini sd card + sim, retry the above, no luck. Vodafone, my supplier won't help as the contract has already passed. Now I am left on my own. I have seen forums mentioning sx4 or mxbox but am not clear what these technologies are and how to install / use them. So this is the reason I am here today. If anyone can help me repair this phone, I would be much thankful as I am struggling to fix this problem. Many thanks in advance.

10-26-2013, 08:27	#8 (permalink)
majolas499 Junior Member Join Date: Oct 2013 Posts: 1 Member: 2053507 Status: Offline Thanks Meter: 0	When I hold 3 and green call key, the nokia logo appears then the phone goes out of light. I need help please. Last edited by majolas499; 10-26-2013 at 08:36.*

08-19-2013, 20:40	#2 (permalink)
PC-Evo Junior Member Join Date: May 2013 Posts: 5 Member: 1944123 Status: Offline Thanks Meter: 0	post log for info with any box

08-19-2013, 20:44	#3 (permalink)
Marell Junior Member Join Date: Jun 2013 Location: Russia, Crimea, Simferopol Age: 35 Posts: 35 Member: 1965594 Status: Offline Thanks Meter: 4	Download schematic and check BSI ways

08-23-2013, 23:07	#5 (permalink)
mebs2013 Junior Member Join Date: Aug 2013 Posts: 16 Member: 2005694 Status: Offline Thanks Meter: 2	Hi again, I managed to refurbish the 6730c with phoenix using RM-566 and see the log below - It appears to be successful but when I restart the phone, I see the Nokia logo and it gives me again "Phone startup failed. Contact the retailer". I am really out of ideas and need desperate help. Can someone kindly help me please? Thanks again. Flashing started Creating product data items list Product data items list created Backup not required Flashing phone Initializing Scanning image files... Waiting for USB device... Loading secondary boot code: 15168 bytes Secondary boot loaded BB Asic Index is: 00 Asic ID is: 000000030000022600010007600C192102011104 BB Asic Index is: 00 EM Asic ID is: 00000C34 BB Asic Index is: 00 EM Asic ID is: 00000C30 BB Asic Index is: 00 Public ID is: 0E30020A7760034442753E60DF609E104891808F BB Asic Index is: 00 Asic Mode ID: 00 BB Asic Index is: 00 Hash: 25B977A055BE9B5DEC0C38A2A279C695 BB Asic Index is: 00 ROM ID: 3E273BF637BE26FA BB Asic Index is: 00 Device type is: 05 Device Index is: 00 Manufacturer code: 0000 Device ID: 0000 Extended device ID: 0000 Revision ID: 0000 BB Asic Index is: 00 Device type is: 04 Device Index is: 00 Manufacturer code: FFFF Device ID: 0000 Extended device ID: 0000 Revision ID: 0000 BB Asic Index is: 00 Device type is: 00 Device Index is: 00 Manufacturer code: 0020 Device ID: 0040 Extended device ID: 0000 Revision ID: 0031 BB Asic Index is: 00 Device type is: 00 Device Index is: 01 Manufacturer code: 0000 Device ID: 0001 Extended device ID: 0000 Revision ID: 0000 BB Asic Index is: 00 Device type is: 03 Device Index is: 00 Manufacturer code: 0020 Device ID: 0040 Extended device ID: 0000 Revision ID: 0031 Loading update server code: 869872 bytes Update server loaded Asic CMT: Start programming 146213 KB... Asic CMT: Programming data sent: 0% Asic CMT: Programming data sent: 10% Asic CMT: Programming data sent: 20% Asic CMT: Programming data sent: 30% Asic CMT: Programming data sent: 40% Asic CMT: Programming data sent: 50% Asic CMT: Programming data sent: 60% Asic CMT: Programming data sent: 70% Asic CMT: Programming data sent: 80% Asic CMT: Programming data sent: 90% Asic CMT: Programming data sent: 100% Programming complete Asic CMT: Verifying communication to device... Mobile device flashing completed. Waiting for phone to boot up Bootup successful Verifying communication to product (before flash finalizing) Communication verified Product code changed Doing factorysets Factorysets complete Loading default data to phone Loading default data to phone Getting Data Package Reading product state Starting backup/restore sub-procedure: data item pre-delay data item pre-delay data item pre-delay Sub-procedure completed: Succeeded., result code: 0 Starting to backup/restore data item: ProductProfile, version: 1.1 Data Item backup/restore completed: Succeeded., result code: 0 Starting backup/restore sub-procedure: data item post-delay data item post-delay data item post-delay Sub-procedure completed: Succeeded., result code: 0 Backup/restore result: 0 out of 1 items were not backed up Default data loading complete Stopping all operations, returning phone to default mode All operations completed Firmware updating succeeded. XML log written

08-23-2013, 23:16	#6 (permalink)
isuru.nuwan Junior Member Join Date: Sep 2012 Posts: 1 Member: 1814740 Status: Offline Sonork: 920930328v Thanks Meter: 0	you have this phone rpl

08-24-2013, 15:41	#7 (permalink)
mebs2013 Junior Member Join Date: Aug 2013 Posts: 16 Member: 2005694 Status: Offline Thanks Meter: 2	I don't know what rpl is and how to get it. any guidance would be much appreciated. Thanks

10-26-2013, 10:04	#9 (permalink)
nokiaa2 Freak Poster Join Date: Mar 2012 Posts: 332 Member: 1740134 Status: Offline Thanks Meter: 52	contact service or contact retailer is mainly software problem like sdd damaged, simlock damaged, imei corrupted etc. If you don't have any box, then its virtually impossible to repair that phone. Better repair it at shop than trying to figure out the solution. This involves purchasing boxes, dongles and lots of technical knowledge. Br.