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|12-27-2011, 21:54||#1 (permalink)|
Join Date: Mar 2008
Thanked 327 Times in 98 Posts
Nokia Care Suite 5.0 (2011.51.2) Realesed
Nokia Care Suite 5.0 (2011.51.2)
CHANGE HISTORY Version 1: 23.12.2011 Initial version 1. New features in the Care Suite 5.0 Support for new products: RM-813, RM-817 Type Label Printing enabled for RM-817 Refurbishment flashing enabled for RM-801 and RM-817 Recovery Flashing enabled for RM-817. Please see chapter 3 for instructions Multi Refurbishment Flashing enabled for RM-803, RM-809 and RM-817 Multi IMEI Reader 2. Changes & Error corrections from previous version When servicing Nokia Windows Phones / Lumia Series devices: Microsoft Zune must be installed on same PC Working Ethernet cable must be connected to PC 3. Recovery instructions for Nokia Windows Phones / Lumia Series Devices: Disconnect all devices from PC Select "No Connection" Go to "File" - menu and open correct product type manually Select Data Package Within 30 seconds Press "Volume Up" and "Power" - keys simultaneously and keep them pressed Connect USB cable to device When flashing process begins, you can release the "Volume Up" and "Power" - keys Please note: Online download functions have been disabled. Please use the Nokia Data Package Manager Tool (SR1774) for downloading product SW files from The Nokia FiRe Only the new Common Data Package Location (SR1315) is supported by default. If you need to use other Data Package Locations, they need to be added to the preferences manually Do not use Care Suite 4.0 and 5.0 simultaneously. They can be installed on the same PC and launched from the Nokia Application Launcher but not run at the same time. If it seems that all features are not available on the left hand side of the screen, please click the small arrow next to the list. More features will be shown. This may happen if your screen is not maximized. Lumia / Windows phones will reboot when they are disconnected - please wait for the phone to restart Microsoft Zune must be installed when servicing Nokia Windows Phpnes / Lumia series devices. Microsoft Zune, it must be installed on PC before Nokia Care Suite 5.0 Installation of FUSE drivers may take a long time. Therefore it is recommended that the Windows Automatic Driver Installation is disabled from the Control panel. Please go to Windows Control Panel -> System ->Advanced System Settings ->Hardware ->Device Installation Settings and select "Never install driver software from Windows Update" PC must be connected to network, meaning that Ethernet cable must be connected to PC and connection needs to be cofigured to work properly. PC must be able to connect to for example internal network, but it is not necessary that PC has an online connection to Internet. 4. Instructions for installation & use User guide document and elearning material for Care Suite are downloadable from Nokia Online (NOL). Please check the availability of documentation from your local NOL (www.nokiaonline.com) Care Suite 5.0 can be installed on the PC with all current Service Software versions which use the FUSE connection manager, but not run simultaneously with Care Suite 4.0. Before you start Phoenix or care Suite installation to Windows 7 the User Account Control (UAC) should be turned off from Windows Control Panel settings. Please ake sure that you have all the latest Windows updates installed. Care Suite installation and use does not require that a dongle (PK-1, PKD-1 or FLS-5) is connected to PC. FLS-5 is only used for FBUS communication to phones which do not support direct USB connection 5. Known errors & limitations Start Care Suite PST 5.0 first, then connect Lumia Series Devices. Do not start PST 5.0 with Lumia Devices already connected. This may result in device detection / phone information reading failure. If this happens, you need to change the device to a new USB port, device detection and information reading will fail if device is connected to the same connection. FLS-5 Drivers included in the installation package do not support 64-bit WIndows operating systems. Therefore Care Suite PST can not be used for servicing phones which use FLS-5 (USB_FBUS) connection. Please do not use diacritical signs when selecting installation path for NCS, especially on Windows XP When performing "Recovery" to RM-763, Product Support Tool may crash after operation has been successfully completed. This will not harm the product if it can be started normally. Recovery or Refurbishment Flashing for Lumia Series Devices may fail on first atempt. Please try again, it works the second time around Multi IMEI Reader fails on a clean PC with new Operating System. Workaround: Connect a Nokia Device to PC and select "Mass Storage Mode" from device UI. Once the first connection in Mass Storage Mode works, problem will not occur anymore. When multi refurbishing 3 or more Lumia Series devices, wait for all drivers to be installed before starting procedure. If al drivers have not been installed, procedure will fail but phones will be OK Pictures will disappear during Series 40 device SW Update. This is related to product specific data package configuration 6. Reporting errors (manual reporting) • Care Suite has been activated to the Genius – tool so error reporting works the same way as for the Phoenix Service Software. Please include log files, detailed description on how to reproduce the problem and screenshot to the case • When reporting Nokia Care Suite errors, please attach application log files (if applicable). If error is reproduce able, please delete old existing log files, start service software, reproduce the error and then attach the log files to Genius case. 7. ZIP Package generator for reporting errors You can use the ZIP Package Generate tool (Envira) to create a ZIP package with necessary files to report an error. Please do the following steps to generate the ZIP package file: 1. Launch Product Support Tool for Store 2. From main menu select Help -> Troubleshooting. The Zip Package Generator will be opened. 3. In hours define period from which log files will be gathered in the ZIP package. 4. Press Create button and wait a while. When ZIP package is generated the content is displayed: 5. Press show Zip Folder button to open Explorer window with folder containing the generated ZIP package: 6. Notice that the generated ZIP package is highlighted by default. The ZIP packages should be removed manually when they are not needed any more. 7. Attach the generated ZIP package to the Genius Case. 8. Brief step by step description about how the error can be reproduced should be attached to the Genius Case. 9. Please also attach screenshot of error to the Genius Case. 8. HW & Tool requirements: Please refer to Documents SR998 and SR999 in KICS Information Center. 9. Notes This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/). Copyright (c) 1998-2005 The OpenSSL Project. All rights reserved. Copyright (c) 1995-1998 Eric Young (firstname.lastname@example.org). All rights reserved. OpenSSL license text can be found from http://www.openssl.org/source/license.html.
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The Following 6 Users Say Thank You to VAHID GSM For This Useful Post:
|01-19-2012, 14:13||#5 (permalink)|
Join Date: Jan 2004
Thanked 65 Times in 45 Posts
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