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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > Smart-Unlocker

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Old 09-24-2005, 06:01   #1 (permalink)
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Unlocker only works by RJ45 and Not by USB interface

HI ALL...
Since few days ago, my smart unlocker only unlocks those phones that can be unlocked by conecting on RJ45 (like C155, V180, C115, etc). But those ones required to be connected on USB interface (like Vxxx, C33x, C350, etc) always appears RED LED.

I'll apreciate all cooperation regarding this issue because I have not idea why this mal-function is happening.

Thanks
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Old 09-24-2005, 10:20   #2 (permalink)
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Usb cable

Quote:
Originally Posted by LonchoXP
HI ALL...
Since few days ago, my smart unlocker only unlocks those phones that can be unlocked by conecting on RJ45 (like C155, V180, C115, etc). But those ones required to be connected on USB interface (like Vxxx, C33x, C350, etc) always appears RED LED.

I'll apreciate all cooperation regarding this issue because I have not idea why this mal-function is happening.

Thanks
Using a small clean toothbrush make sure the contacts on the phone are clean and free from dirt a lot of connection proplems are caused here. Try it and see does it work
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Old 09-24-2005, 12:07   #3 (permalink)
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I received brand new smart unlocker and it only work on rj45 never on usb, checked usb connector and is very clean. I believe the usb controler in the smart-unlocker is faulty.
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Old 09-24-2005, 16:22   #4 (permalink)
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Quote:
Originally Posted by mrfixit
I received brand new smart unlocker and it only work on rj45 never on usb, checked usb connector and is very clean. I believe the usb controler in the smart-unlocker is faulty.
freind it's problem form box , cabel is folty try contact you ressler to change cable or test by other usb cabel from other box from other freind
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Old 09-24-2005, 22:25   #5 (permalink)
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tried already other cable from smart-clip, works fine there, its problem in box not cable, thanks for your input.
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Old 09-26-2005, 19:02   #6 (permalink)
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Is correct. Problem is box, not cable. I have about of 10-15 usb cables and error is the same with all of them.
Note: This error began when I powered the box using normal alkaline battery.
That was the mistake because, earlier, i used regulated power input from digital power system and it worked perfect.

It will be better a comment by SC-TEam regarding this issue.

Last edited by LonchoXP; 09-26-2005 at 19:42.
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Old 09-29-2005, 09:30   #7 (permalink)
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If the battery was not full it could cause Unlocker malfunction. We strictly recommend to use a stable power supply (9V, 450mA) in any case!..


Best Regards
Smart-clip team
www.smart-clip.com
www.GsmServer.com
www.boot-loader.com
www.smart-unlocker.com
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Old 09-30-2005, 04:36   #8 (permalink)
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Wow!!!. So, this product is a very very delicated on its powering !!!
Low voltage protections are very simple circuits that can be implemented on this boxes to protect them and avoid this problems !!!

And besides, it will be better not include battery connector becasus this box can work with it.
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Old 09-30-2005, 04:38   #9 (permalink)
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Quote:
Originally Posted by SC_SUPPORT
If the battery was not full it could cause Unlocker malfunction. We strictly recommend to use a stable power supply (9V, 450mA) in any case!..


Best Regards
Smart-clip team

So, warranty is off???

What can I do ??
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Old 09-30-2005, 16:18   #10 (permalink)
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If the warranty is still on, contact your supplier & exchange it.


Best Regards
Smart-clip team
www.smart-clip.com
www.GsmServer.com
www.boot-loader.com
www.smart-unlocker.com
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Old 11-04-2005, 18:15   #11 (permalink)
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noticed also after update to 2.15 usb port already not functioning......can u pls check on this smartclip team? thanks
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Old 11-05-2005, 15:47   #12 (permalink)
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Ok, they accept,
Any home made solution for theses customers ?
Why dont the smart Clip team use a half full battery to "damage" one smart unlocker and sort the solution out for their customers
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Old 11-05-2005, 19:25   #13 (permalink)
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mine was brand new never used, i dont even have battery, use 9 volt regulated power source, same for griffin and others, and usb never worked, i believe it is not 1/2 full battery problem.

Last edited by mrfixit; 11-06-2005 at 02:26.
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Old 11-09-2005, 16:30   #14 (permalink)
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why does smart clip team not release soution for this
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Old 11-11-2005, 19:37   #15 (permalink)
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I alson have this problem I used 9v battery and power supply adater 9v. but still getting mal-function, just RJ45 is not working. Using USB always red light, can't unlock.


Is there a way to fix it? Because I think warranty is over from my reseller www.unlockcellular.com


BR.
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