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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > Universalbox


Universalbox Universalbox Official support area

 
 
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Old 05-25-2009, 10:00   #1 (permalink)
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T303 10 logs gone


At request log took me 10 credits, on the DB2020 queue on the website for couple seconds it show me calculated then .... GONE!!! And now when I request log Your log is under processing, try again later...
 
Old 05-25-2009, 11:26   #2 (permalink)
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I have the same problem for about 5 days ... and on their site there is nothing to cancel .
If I push "SEND LOG" I get "Your log is already queue . Please try request for the result" ...
 
Old 05-25-2009, 11:29   #3 (permalink)
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Quote:
Originally Posted by Janus2 View Post
At request log took me 10 credits, on the DB2020 queue on the website for couple seconds it show me calculated then .... GONE!!! And now when I request log Your log is under processing, try again later...

send logs is deducted with 10

then after the unlock it will be deducted w/ 10 also

total of 20 logs to unlock that.
 
Old 05-25-2009, 13:04   #4 (permalink)
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We know that but the problem is not they take 20 logs but the logs aren't calculated ...
 
Old 05-25-2009, 23:56   #5 (permalink)
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Quote:
Originally Posted by dmaetrey View Post
send logs is deducted with 10

then after the unlock it will be deducted w/ 10 also

total of 20 logs to unlock that.
Yes, as I allready wrote, I know that, but the 10 logs are gone and so my calculation, and the client too... and my money too..
 
Old 05-26-2009, 02:48   #6 (permalink)
nxc
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i send log 3 day but request log no have? i waitting when?
 
Old 05-26-2009, 03:38   #7 (permalink)
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t 303 2 pcs unlock UB 10 mints

Janus2 br send logs 10 gone request send 10 logs gone set unlock ok
 
Old 05-26-2009, 03:44   #8 (permalink)
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same as our problem....

http://forum.gsmhosting.com/vbb/showthread.php?t=757207

ub have no solution yet..
 
Old 05-26-2009, 08:16   #9 (permalink)
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you can cancel you log by using our web site and server will return your credits
 
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