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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > Universalbox

Universalbox Universalbox Official support area

 
 
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Old 08-31-2008, 05:05   #1 (permalink)
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UB Team Need your Help, problem with Update My UB


Dear Sir, UB Team

I have a problem with my UB, it can't be Updated and always showing error when i click update, like this screen shots in attachment.

I try with other internet connection and another PC, the error same like this.

MCU Boot Version : 1.069, and up to date.
SMCU Boot Version : 1.28 and Up to date.
Authenticating software...
Connecting to Server : Main
Receiving latest versions...
Terminated with error : response from Server : Authentication error! [00000880] 00001042.00004030

MCU Boot Version : 1.069, and up to date.
SMCU Boot Version : 1.28 and Up to date.
Device opened at USB -> Universal Box [UBCTKJGU]

to Universal Box team, i will wait for your solutions please..
Many Thanks before...

BR

Alpha2000
Attached Images
File Type: jpg Screenshot UB.jpg (49.2 KB, 68 views)
 
Old 08-31-2008, 05:59   #2 (permalink)
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Quote:
Originally Posted by Alpha2000 View Post
Dear Sir, UB Team

I have a problem with my UB, it can't be Updated and always showing error when i click update, like this screen shots in attachment.

I try with other internet connection and another PC, the error same like this.

MCU Boot Version : 1.069, and up to date.
SMCU Boot Version : 1.28 and Up to date.
Authenticating software...
Connecting to Server : Main
Receiving latest versions...
Terminated with error : response from Server : Authentication error! [00000880] 00001042.00004030

MCU Boot Version : 1.069, and up to date.
SMCU Boot Version : 1.28 and Up to date.
Device opened at USB -> Universal Box [UBCTKJGU]

to Universal Box team, i will wait for your solutions please..
Many Thanks before...

BR

Alpha2000
Friend!
Universal Box don't have any problem.
Make this:
Select US2 server from setup.Network
In General Make Refresh and after apply
The Option LPT need marked LPT1 at 0x0387
Don't put nothyng in USB.
Make this one or two times, and after your Box Updat to lasted Version
3.100
BR
Haicha
 
Old 08-31-2008, 08:54   #3 (permalink)
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Quote:
Originally Posted by Alpha2000 View Post
Dear Sir, UB Team

I have a problem with my UB, it can't be Updated and always showing error when i click update, like this screen shots in attachment.

I try with other internet connection and another PC, the error same like this.

MCU Boot Version : 1.069, and up to date.
SMCU Boot Version : 1.28 and Up to date.
Authenticating software...
Connecting to Server : Main
Receiving latest versions...
Terminated with error : response from Server : Authentication error! [00000880] 00001042.00004030

MCU Boot Version : 1.069, and up to date.
SMCU Boot Version : 1.28 and Up to date.
Device opened at USB -> Universal Box [UBCTKJGU]

to Universal Box team, i will wait for your solutions please..
Many Thanks before...

BR

Alpha2000

Its Look like Stolen Box Please Contact Your reseller and ask your problem


Regards
[email protected]
 
Old 08-31-2008, 15:56   #4 (permalink)
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I Bought from Communication Shop, ITC Roxy Mas Lt.1
Contact Person : Hartono/Herman Tan. But i can't get satisfied answer from them.
I think it's not a stolen box, because I bought it with my money, from authorized Reseller UB in Indonesia.
And now the problem is why my box can't be Update?

Terminated with error : response from Server : Authentication error!

I Think it has a problem with UB Server (No Respon from Server)

So i made this posting for UB Team to help my problem...



This is My Reseller,

Name:
Hartono
Location:
INDONESIA
Email:
Click here to send
Spoken languages:
English, Indonesain
Website:
Click here to open
ICQ/MSN:

Phone:
+6221 6385 -5430, GSM: +6




 
Old 09-01-2008, 18:17   #5 (permalink)
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Hmmm, two days waiting with no answer from UB supporter...
 
Old 09-01-2008, 18:26   #6 (permalink)
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Quote:
Originally Posted by alpha2000 View Post
hmmm, Two Days Waiting With No Answer From Ub Supporter...
Dear They Will Not Answer As Its Not The Problem From Their Side Its From Ur Resleer Side Ask Him To Replace Ur Box
Wbr
Azeem
 
Old 09-01-2008, 19:24   #7 (permalink)
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Dear User,

your box is not activated.

Your reseller can activate this box. Maybe he has fogot this step befor shipping. I don't know.
 
Old 09-02-2008, 23:25   #8 (permalink)
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Hello

Quote:
Originally Posted by universalbox View Post
Dear User,

your box is not activated.

Your reseller can activate this box. Maybe he has fogot this step befor shipping. I don't know.

Sir!
Excuse me!
But I think this situation is not normal.
This member buy your Box. Itís a Good very good Box.
I Lick this Box very hell.
For mi is the Best Box to Nokia and I Hop to SE Phones.
If reseller donít resolve the problem to this member you
can make anything for him.
Is very bad one person buy anything and the reseller donít help.
If the Box is damaged is deferent, but only for active?
Tanks to all Team for make and continues update this Box.
You make a very good Job.
UB-Box is the best Box to Nokia.
Tanks.
BR
Haicha
 
Old 09-13-2008, 07:19   #9 (permalink)
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Quote:
Originally Posted by Haicha View Post
Friend!
Universal Box don't have any problem.
Make this:
Select US2 server from setup.Network
In General Make Refresh and after apply
The Option LPT need marked LPT1 at 0x0387
Don't put nothyng in USB.
Make this one or two times, and after your Box Updat to lasted Version
3.100
BR
Haicha
I had click Setup --> Network --> Server List.
But it don't shown server list...

Terminated with error. Response from Server. Authentication error..
like in this attachment..
Attached Images
File Type: jpg Server list.jpg (44.8 KB, 12 views)
 
Old 09-13-2008, 07:35   #10 (permalink)
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Quote:
Originally Posted by lovingazmee View Post
Dear They Will Not Answer As Its Not The Problem From Their Side Its From Ur Resleer Side Ask Him To Replace Ur Box
Wbr
Azeem
I have contacted my reseller, and i explain my problem.
He say my box is not problem, the S/N can detect, he had sent email to UB team to ask about this problem.
And then i'm waiting respon from UB team...

Quote:
Originally Posted by universalbox View Post
Dear User,

your box is not activated.

Your reseller can activate this box. Maybe he has fogot this step befor shipping. I don't know.
I had ask to my Reseller in Indonesia. He had sent email to you or UB team, or Narry or Sim-sim.
And then I wait respon from UB server.(I don't know exactly)
Until now, i still can't update my Box.

Whatever i do, Register, List Server, Update, Read User Info, etc
always shown Terminated with error, Responses from server. Authentication error [00000880], 00002840, 00001115
 
Old 09-13-2008, 07:44   #11 (permalink)
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Quote:
Originally Posted by Haicha View Post
Sir!
Excuse me!
But I think this situation is not normal.
This member buy your Box. Itís a Good very good Box.
I Lick this Box very hell.
For mi is the Best Box to Nokia and I Hop to SE Phones.
If reseller donít resolve the problem to this member you
can make anything for him.
Is very bad one person buy anything and the reseller donít help.
If the Box is damaged is deferent, but only for active?
Tanks to all Team for make and continues update this Box.
You make a very good Job.
UB-Box is the best Box to Nokia.
Tanks.
BR
Haicha
Thanks for your idea, brother

Yes, i think same too.
If my box is damaged (Device open failed), of course the one solution is only return box to my reseller to replacement.

But if my box can detect by software, but only not activated, i think only UB Team can solve and activated this problem. Not the Reseller (he only the mediator for it, not activator)
But for prosedural i followed the rules to ask to my reseller..
But i'm sure only UB team can help this problem.
 
Old 09-15-2008, 16:50   #12 (permalink)
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Quote:
Originally Posted by universalbox View Post
Dear User,

your box is not activated.

Your reseller can activate this box. Maybe he has fogot this step befor shipping. I don't know.

Very very bad support from official Universal Box.
The Box Maker exactly just only said " I don't know"..

I don't Know...
 
Old 09-15-2008, 18:51   #13 (permalink)
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Quote:
Originally Posted by Alpha2000 View Post
Very very bad support from official Universal Box.
The Box Maker exactly just only said " I don't know"..

I don't Know...
its not our fault just contact your reseller
Send Reseller Detail to universalbox ..Thats it .....



Regards
[email protected]
 
Old 09-19-2008, 17:58   #14 (permalink)
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I had contact my reseller in Indonesia.

He said that there is no problem with my box...
He had contact to UB Server too. And no satisfied answer too.


I think it's bad support from Universal Box...

Of course as UB user, i'm very disappointed with no support like this.
I will think twice to buy products again from bad supporter like this.
I knew many Mobile technician in my country, and i will told this bad things..
 
Old 09-20-2008, 15:16   #15 (permalink)
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Quote:
Originally Posted by Alpha2000 View Post
I had contact my reseller in Indonesia.

He said that there is no problem with my box...
He had contact to UB Server too. And no satisfied answer too.


I think it's bad support from Universal Box...

Of course as UB user, i'm very disappointed with no support like this.
I will think twice to buy products again from bad supporter like this.
I knew many Mobile technician in my country, and i will told this bad things..

we are trying to give a good support to our member's .so its not our fault because if your reseller saying to you
its ub server fault then every member's has a same problem then the better is you have to contact your reseller and ask from
him



Regards
[email protected]
 
 

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