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| Universalbox Universalbox Official support area |
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08-31-2008, 05:05
| #1 (permalink) |
| Insane Poster  Join Date: Jul 2004 Location: LA
Posts: 96
Member: 72894 Status: Offline Thanks Meter: 23 | UB Team Need your Help, problem with Update My UB I have a problem with my UB, it can't be Updated and always showing error when i click update, like this screen shots in attachment. I try with other internet connection and another PC, the error same like this. MCU Boot Version : 1.069, and up to date. SMCU Boot Version : 1.28 and Up to date. Authenticating software... Connecting to Server : Main Receiving latest versions... Terminated with error : response from Server : Authentication error! [00000880] 00001042.00004030 MCU Boot Version : 1.069, and up to date. SMCU Boot Version : 1.28 and Up to date. Device opened at USB -> Universal Box [UBCTKJGU] to Universal Box team, i will wait for your solutions please.. Many Thanks before... BR Alpha2000 |
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08-31-2008, 05:59
| #2 (permalink) | |
| No Life Poster   Join Date: Aug 2006 Location: Free Palestine
Posts: 31,801
Member: 330579 Status: Offline Thanks Meter: 67,512 | Quote:
Universal Box don't have any problem. Make this: Select US2 server from setup.Network In General Make Refresh and after apply The Option LPT need marked LPT1 at 0x0387 Don't put nothyng in USB. Make this one or two times, and after your Box Updat to lasted Version 3.100 BR Haicha | |
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08-31-2008, 08:54
| #3 (permalink) | |
| No Life Poster Join Date: Oct 2004 Location: IRELAND
Posts: 14,215
Member: 87357 Status: Offline Thanks Meter: 9,457 | Quote:
Its Look like Stolen Box Please Contact Your reseller and ask your problem Regards F@iSaL | |
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08-31-2008, 15:56
| #4 (permalink) |
| Insane Poster Join Date: Jul 2004 Location: LA
Posts: 96
Member: 72894 Status: Offline Thanks Meter: 23 | I Bought from Communication Shop, ITC Roxy Mas Lt.1 Contact Person : Hartono/Herman Tan. But i can't get satisfied answer from them. I think it's not a stolen box, because I bought it with my money, from authorized Reseller UB in Indonesia. And now the problem is why my box can't be Update? Terminated with error : response from Server : Authentication error! I Think it has a problem with UB Server (No Respon from Server) So i made this posting for UB Team to help my problem...  This is My Reseller, Name: Hartono Location: INDONESIA Email: Click here to send Spoken languages: English, Indonesain Website: Click here to open ICQ/MSN: Phone: +6221 6385 -5430, GSM: +6  |
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09-01-2008, 18:26
| #6 (permalink) | |
| No Life Poster  Join Date: Mar 2006 Location: iNsIde uR HeArT
Posts: 567
Member: 246670 Status: Offline Thanks Meter: 161 | Quote:
Wbr Azeem | |
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09-02-2008, 23:25
| #8 (permalink) | |
| No Life Poster Join Date: Aug 2006 Location: Free Palestine
Posts: 31,801
Member: 330579 Status: Offline Thanks Meter: 67,512 | Hello Quote:
Sir! Excuse me! But I think this situation is not normal. This member buy your Box. It’s a Good very good Box. I Lick this Box very hell. For mi is the Best Box to Nokia and I Hop to SE Phones. If reseller don’t resolve the problem to this member you can make anything for him. Is very bad one person buy anything and the reseller don’t help. If the Box is damaged is deferent, but only for active? Tanks to all Team for make and continues update this Box. You make a very good Job. UB-Box is the best Box to Nokia. Tanks. BR Haicha | |
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09-13-2008, 07:19
| #9 (permalink) | |
| Insane Poster Join Date: Jul 2004 Location: LA
Posts: 96
Member: 72894 Status: Offline Thanks Meter: 23 | Quote:
But it don't shown server list... Terminated with error. Response from Server. Authentication error.. like in this attachment.. | |
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09-13-2008, 07:35
| #10 (permalink) | ||
| Insane Poster Join Date: Jul 2004 Location: LA
Posts: 96
Member: 72894 Status: Offline Thanks Meter: 23 | Quote:
He say my box is not problem, the S/N can detect, he had sent email to UB team to ask about this problem. And then i'm waiting respon from UB team... Quote:
And then I wait respon from UB server.(I don't know exactly) Until now, i still can't update my Box. Whatever i do, Register, List Server, Update, Read User Info, etc always shown Terminated with error, Responses from server. Authentication error [00000880], 00002840, 00001115 | ||
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09-13-2008, 07:44
| #11 (permalink) | |
| Insane Poster Join Date: Jul 2004 Location: LA
Posts: 96
Member: 72894 Status: Offline Thanks Meter: 23 | Quote:
Yes, i think same too. If my box is damaged (Device open failed), of course the one solution is only return box to my reseller to replacement. But if my box can detect by software, but only not activated, i think only UB Team can solve and activated this problem. Not the Reseller (he only the mediator for it, not activator) But for prosedural i followed the rules to ask to my reseller.. But i'm sure only UB team can help this problem. | |
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09-15-2008, 16:50
| #12 (permalink) | |
| Insane Poster Join Date: Jul 2004 Location: LA
Posts: 96
Member: 72894 Status: Offline Thanks Meter: 23 | Quote:
Very very bad support from official Universal Box. The Box Maker exactly just only said " I don't know".. I don't Know... | |
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09-15-2008, 18:51
| #13 (permalink) | |
| No Life Poster Join Date: Oct 2004 Location: IRELAND
Posts: 14,215
Member: 87357 Status: Offline Thanks Meter: 9,457 | Quote:
Send Reseller Detail to universalbox ..Thats it ..... Regards F@iSaL | |
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09-19-2008, 17:58
| #14 (permalink) |
| Insane Poster Join Date: Jul 2004 Location: LA
Posts: 96
Member: 72894 Status: Offline Thanks Meter: 23 | I had contact my reseller in Indonesia. He said that there is no problem with my box... He had contact to UB Server too. And no satisfied answer too. I think it's bad support from Universal Box... Of course as UB user, i'm very disappointed with no support like this. I will think twice to buy products again from bad supporter like this. I knew many Mobile technician in my country, and i will told this bad things..  |
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09-20-2008, 15:16
| #15 (permalink) | |
| No Life Poster Join Date: Oct 2004 Location: IRELAND
Posts: 14,215
Member: 87357 Status: Offline Thanks Meter: 9,457 | Quote:
we are trying to give a good support to our member's .so its not our fault because if your reseller saying to you its ub server fault then every member's has a same problem then the better is you have to contact your reseller and ask from him Regards F@iSaL | |
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