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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Saras Boxes > HWK

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Old 07-14-2008, 14:43   #1 (permalink)
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CAN ANYONE HELP me for update my ORIGINAL - NOT CLONE hwk ..


first of first @ SARAS TEAM .. is this your site ? > > http://www.ufs-hwk.com/dealers.php.htm.. listed dealers are authorised dealers ? if yes then can u tell me why YOUR AUTHORIED DEALER is not responding for product support >> http:///vbb/showth...516025&page=30 .. i don't want to start new thread but that thread has been closed before i get solution ..

before 3 weeks i have purchased HWK Micro from RESELLER - Krinovate Communications
Baroda, Gujrat, India..GSM: +919825065266 ..E-mail: krinov[email protected] is listed in your above site..

is he AUTHORISED reseller ?
i have a problem with my HWK that "uthentication stage error: Server reported error:No more upgrade logs."

i lost my hard disk data i don't have flash files....
i am not able to log in SUPPORT SITE, this button is inactive in hwk upgrade client.. reseller is not reponding ..
dctx_bb5 says -- hwk is not authorised ..
hwk server is not ready to upgrade my hwk ..

NOW what if my reseller is not RESPONDING ME ? ? SARASTEAM WON'T HELP ME ? ? bcz odea the ultimate replied me in above thread that -- "No one except your reseller, can enable you one more log."

so now my reseller is NOT responding me then my ORIGINAL HWK will be WASTE ? .. then what does means of S U P P O R T ? ? .. if SARAS TEAM can not help me then what is difference between ORIGINAL and CLONE box ? why anyone will purchase ORIGINAL BOX ? ?

again i m sending my log ( sorry to administrator for wasting space by repeat same LOG "

Code:
Upgrade log:
---------- HWK Update Client  v 2.0.7.0 ----------
---------- HWK upgrade started:12:19:14 PM ----------
-- Target Id  : 62 CF 1 10
-- UFSx Boot  : UFxBoot V2.2 (c) SarasSoft 2003.
-- UFSx Firmw.: UFS_USB V2.8 (c) SarasSoft 2007.
-- UFSx S/N   : 131413
-- Features   : 00000001
-- Licence 5  : True
-- UFSx Vendor: TWISTER
-- HWK ID     : A1.04-PRO1-CD7798364160007E
-- HWK Status : 1, DL: 0
----------
Locating HWK Upgrade server...
HWK Upgrade server found!
Preparing connection to server...
Connecting to HWKUpgrade server...
Server connection successfully established.
Authenticating on server...
Authentication stage error: Server reported error:No more upgrade logs.
so i m asking every SARAS PRODUCT SUPPORTER .. anyone can help ( I DON'T WANT ADVICE like CONTACT YOUR RESELLER , cuz I WROTE ABOVE he is not RESPONDING MY PHONE CALLS , MY EMAILS )

Last edited by hangout2511; 07-14-2008 at 14:50.
 
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