Free Official HWK Support Area - Page 2 - GSM-Forum

FractalizeR · 08-19-2007, 13:33

Quote:

Originally Posted by XisiX

Download Accelerator Plus - works good
FlashGet - doesn't work
GetRight - works great.

I am investigating FlashGet issue, but it seems to me, that it is a small bug in it that prevents it from correctly accepting cookies from IE.

mohamed75 · 08-19-2007, 13:41

1-support area hangs alot it tooks 5 or 6 times to be able to acess the main directory
2- it is not clear at all which file contains (arabic language for example) for samsung and lg phones

FractalizeR · 08-19-2007, 13:54

Quote:

Originally Posted by mohamed75

1-support area hangs alot it tooks 5 or 6 times to be able to acess the main directory

I am in Russia and all opens extra-fast to me. So, I guess something is with your internet provider. Ping to sarunasoftware.com from my PC is about 150ms. Try from yours.

Quote:

Originally Posted by mohamed75

2- it is not clear at all which file contains (arabic language for example) for samsung and lg phones

Thank you for note. I hope support area managers will count this.

sixpack · 08-19-2007, 14:01

Quote:

Originally Posted by FractalizeR

Because I don't know what does it mean "not working". I am tired of this word combination more than you can imagine. This phrase does not allow anyone to understand anything about your problem except that you have it at all.

ok I understand, next time i'll post it correct...

FractalizeR · 08-19-2007, 14:12

Quote:

Originally Posted by NadeemShahzad

Its IDM ( Internet Download Manager ).

I guess this one suffers from the same bug as FlashGet. Cookies are not passed correctly. I will try to look into it, but I don't think it is too important. You can just switch to some another DM.s

trashed · 08-19-2007, 19:08

hi,

the support site is really great, the future of this looks promising...

but i have a suggestion, in BB5 section you included "SERVICE BULLETINS", can you please archive it so we can save "download slots" in the server...

downloading all those service bulletins will surely take a long day...

and please make the slot 30 files per day...

and include some service manuals too...

Roni1976 · 08-20-2007, 00:35

@HWK team and FractalizeR
Please upload all HWK Suite version to support.

tnx
b,r
Roni

FractalizeR · 08-20-2007, 01:03

What for? Being unable to install the latest one, you cannot access support. If you did, that means, you have all versions installed.

andre128 · 08-20-2007, 04:46

everytime i've to open dctx before login...

is that mean no more http://70.85.113.195/hwk/

thesaintxxx · 08-20-2007, 05:55

when i log in ?

Access violation!
Dear customer!

If you see this page, it means some access violation occured. Possible reasons:

Your HWK is not registered in server database.
Solution: Contact your reseller
Your session is expired
Solution: Relogin from this page
Your browser does not accept cookies or has very strict security settings set
Solution: Please tune your IE to satisfy the above conditions

If neither of the above helped you, please post a detailed description of your problem on official support forum.

pls help

i use original hwk and n-box and already register u server today (up todate box)

targettelecom · 08-20-2007, 06:07

now no have ufs original or copy ,only hwk original .but for customers must care from where buy his box ,must good qualtity.3 ic -atmega 8l is best from 16 alsow pcb must good quality .if you want test your ufs before added your hwk original its easy to do alsow .
good luck for all customers hwk org.

jacksoon83 · 08-20-2007, 07:09

PLS UPLOAD W300 Flash Files

Remco · 08-20-2007, 08:18

Download speed is perfect here in the Netherlands 503kb/sec.

FractalizeR · 08-20-2007, 08:35

Quote:

Originally Posted by UFSx-3

everytime i've to open dctx before login...

You don't. Use this link to enter support: http://www.sarunasoftware.com/supportlogin.html

2thesaintxxx:
I need more details. Have you tuned your IE to accept cookies? Have you turned off it's protected mode? When exactly did you get this message?

tsarkh · 08-20-2007, 08:40

hi the support is great but we have two problems:
with download manager the site asking for user and pass
without download manager there is no resum
it there something we should do first????

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08-19-2007, 13:41	#17 (permalink)
mohamed75 No Life Poster Join Date: Jan 2005 Location: E G Y P T Age: 48 Posts: 3,149 Member: 102762 Status: Offline Sonork: 1583079 Thanks Meter: 186	1-support area hangs alot it tooks 5 or 6 times to be able to acess the main directory 2- it is not clear at all which file contains (arabic language for example) for samsung and lg phones

08-19-2007, 19:08	#21 (permalink)
trashed Product Supporter Join Date: Jan 2002 Location: Philippines Posts: 512 Member: 8303 Status: Offline Thanks Meter: 127	hi, the support site is really great, the future of this looks promising... but i have a suggestion, in BB5 section you included "SERVICE BULLETINS", can you please archive it so we can save "download slots" in the server... downloading all those service bulletins will surely take a long day... and please make the slot 30 files per day... and include some service manuals too...

08-20-2007, 00:35	#22 (permalink)
Roni1976 No Life Poster Join Date: Jan 2004 Posts: 794 Member: 51403 Status: Offline Thanks Meter: 49	@HWK team and FractalizeR Please upload all HWK Suite version to support. tnx b,r Roni

08-20-2007, 01:03	#23 (permalink)
FractalizeR No Life Poster Join Date: Nov 2002 Location: Russia Age: 42 Posts: 1,317 Member: 17711 Status: Offline Thanks Meter: 1,858	What for? Being unable to install the latest one, you cannot access support. If you did, that means, you have all versions installed.

08-20-2007, 04:46	#24 (permalink)
andre128 No Life Poster Join Date: Aug 2005 Location: MY Posts: 2,369 Member: 172261 Status: Offline Thanks Meter: 364	everytime i've to open dctx before login... is that mean no more http://70.85.113.195/hwk/

08-20-2007, 05:55	#25 (permalink)
thesaintxxx Junior Member Join Date: Aug 2004 Location: singapore Age: 59 Posts: 34 Member: 78724 Status: Offline Thanks Meter: 5	when i log in ? Access violation! Dear customer! If you see this page, it means some access violation occured. Possible reasons: Your HWK is not registered in server database. Solution: Contact your reseller Your session is expired Solution: Relogin from this page Your browser does not accept cookies or has very strict security settings set Solution: Please tune your IE to satisfy the above conditions If neither of the above helped you, please post a detailed description of your problem on official support forum. pls help i use original hwk and n-box and already register u server today (up todate box)

08-20-2007, 06:07	#26 (permalink)
targettelecom Freak Poster Join Date: Aug 2005 Location: china Posts: 182 Member: 170531 Status: Offline Thanks Meter: 8	now no have ufs original or copy ,only hwk original .but for customers must care from where buy his box ,must good qualtity.3 ic -atmega 8l is best from 16 alsow pcb must good quality .if you want test your ufs before added your hwk original its easy to do alsow . good luck for all customers hwk org.

08-20-2007, 07:09	#27 (permalink)
jacksoon83 Junior Member Join Date: Aug 2007 Posts: 29 Member: 563921 Status: Offline Thanks Meter: 3	PLS UPLOAD W300 Flash Files

08-20-2007, 08:18	#28 (permalink)
Remco No Life Poster Join Date: Jul 1999 Location: Netherlands Age: 57 Posts: 669 Member: 334 Status: Offline Thanks Meter: 119	Download speed is perfect here in the Netherlands 503kb/sec.

08-20-2007, 08:40	#30 (permalink)
tsarkh No Life Poster Join Date: Jul 2005 Location: France Age: 48 Posts: 6,857 Member: 165812 Status: Offline Sonork: 100:1627635 Thanks Meter: 4,267	hi the support is great but we have two problems: with download manager the site asking for user and pass without download manager there is no resum it there something we should do first????