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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Saras Boxes > HWK

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Old 08-25-2008, 10:47   #1 (permalink)
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HWK Upgrade server...

Upgrade log:
---------- HWK Update Client v 2.0.7.0 ----------
---------- HWK upgrade started:12:14:47 PM ----------
-- Target Id : 62 CF 1 10
-- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003.
-- UFSx Firmw.: UFS_USB V2.8 (c) SarasSoft 2007.
-- UFSx S/N : ***xx-- Features : 00000001
-- Licence 5 : True
-- UFSx Vendor: TORNADO
-- HWK ID : xx04-PRxx-******2700xx
-- HWK Status : 1, DL: 0
----------
Locating HWK Upgrade server...
HWK Upgrade server found!
Preparing connection to server...
Connecting to HWKUpgrade server...
Server connection successfully established.
Authenticating on server...
Authentication stage error: Server reported error:Your account was closed by server administrator. Please contact your reseller!


3 months of me trying to solve this problem and not succeed

My reseller (Gobi) says that receives no response from SARAS.

what is done in this situation?
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Old 08-25-2008, 10:55   #2 (permalink)
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Hello
Either you have your HWK broken or that are a HWK Client!
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Old 08-25-2008, 11:55   #3 (permalink)
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Quote:
Originally Posted by rickyalex View Post
Authentication stage error: Server reported error:Your account was closed by server administrator. Please contact your reseller!

what is done in this situation?
If your account has been closed, its probable that it will never be un blocked, accounts are only closed for good reason, e.g. possible you posted your HID in a public forum and then it was used in clone making.

Odia.
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Old 08-25-2008, 12:13   #4 (permalink)
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I know very well the procedures and we have not posted anywhere HID me. I tried at several IP, without any result.
Box not go now with no ver 2.06
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Old 08-25-2008, 12:58   #5 (permalink)
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HWK have changed in another box (tornado ***xx) because Twister box 90319 was broken, maybe that's the problem
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