problem to get to the hwk support - GSM-Forum

muhanadhameedah · 10-18-2008, 09:46

hi our supoorter i try to get to support but each time i get this message
inpite i use the new update
Fatal error: Uncaught FL_Exception: Database error [HY000]: MySQL server has gone away, driver error code is 2006<br /><h1>Stack trace:</h1>/home/support/public_html/support/api/User.php(350): FL_DB_Connection->getOneValue(Array)<br />/home/support/public_html/support/api/User.php(389): FR_User->getActiveTorrents(Array)<br />/home/support/public_html/support/action/browse.php(124): FR_User->getViolatedRulesList(Array)<br />/home/support/public_html/support/library/smarty/internals/core.process_cached_inserts.php(49): insert_getRuleViolations(Array)<br />/home/support/public_html/support/library/smarty/Smarty.class.php(1180): smarty_core_process_cached_inserts(Array)<br />/home/support/public_html/support/api/Template.php(122): Smarty->fetch(Array)<br />/home/support/public_html/support/api/Template.php(75): FR_Template->getTemplate(Array)<br />/home/support/public_html/support/api/Template.php(111): FR_Template->renderTemplateFull(Array)<br />/home/support/public_html/support/action/browse.php(113): FR_T in /home/support/public_html/support/FL/DB/Connection.php on line 81

thanks

enzawigroup · 10-18-2008, 10:12

i have same prob plz team fix this prob

nickhour · 10-18-2008, 13:10

me too i cant login in to the support area it says me that cannot find the page when i use the support button in hwk software.please fix because we cannot take files!!!!!!!!!

10-18-2008, 09:46	#1 (permalink)
muhanadhameedah Freak Poster Join Date: May 2006 Location: hang on logo Posts: 364 Member: 272814 Status: Offline Thanks Meter: 43	problem to get to the hwk support hi our supoorter i try to get to support but each time i get this message inpite i use the new update Fatal error: Uncaught FL_Exception: Database error [HY000]: MySQL server has gone away, driver error code is 2006<br /><h1>Stack trace:</h1>/home/support/public_html/support/api/User.php(350): FL_DB_Connection->getOneValue(Array)<br />/home/support/public_html/support/api/User.php(389): FR_User->getActiveTorrents(Array)<br />/home/support/public_html/support/action/browse.php(124): FR_User->getViolatedRulesList(Array)<br />/home/support/public_html/support/library/smarty/internals/core.process_cached_inserts.php(49): insert_getRuleViolations(Array)<br />/home/support/public_html/support/library/smarty/Smarty.class.php(1180): smarty_core_process_cached_inserts(Array)<br />/home/support/public_html/support/api/Template.php(122): Smarty->fetch(Array)<br />/home/support/public_html/support/api/Template.php(75): FR_Template->getTemplate(Array)<br />/home/support/public_html/support/api/Template.php(111): FR_Template->renderTemplateFull(Array)<br />/home/support/public_html/support/action/browse.php(113): FR_T in /home/support/public_html/support/FL/DB/Connection.php on line 81 thanks

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10-18-2008, 10:12	#2 (permalink)
enzawigroup No Life Poster Join Date: Apr 2005 Location: lebanon Age: 49 Posts: 1,514 Member: 141363 Status: Offline Sonork: 100.1594362 Thanks Meter: 148	i have same prob plz team fix this prob

10-18-2008, 13:10	#3 (permalink)
nickhour Junior Member Join Date: Apr 2005 Age: 44 Posts: 36 Member: 134068 Status: Offline Thanks Meter: 0	me too i cant login in to the support area it says me that cannot find the page when i use the support button in hwk software.please fix because we cannot take files!!!!!!!!!