I think you have update UFS Firmware so lost Box registration data.

Please submit req file saved in Update Client folder to GSMMunna. He may help you out.

Br,
Shadab Ahmad

Dear Shadab Ahmad

I have tried looking on the support site, after hitting the Upgrade Firmware button but cannot find the req.fbi file on there to proceed.

Do you know how I can find this file?

Best regards

Matt

Here is the Req.fbi file needed to upgrade your UFS Box.

It will be available in support area soon as files are still being uploaded.

Br,
Shadab Ahmad

Thanks for your reply but I cannot connect to HWK suite (DCTxBB5 Tools, if thats what you meant), it disconnects straight away, and the Support button is greyed out

Dear Shadab Ahmad

I have now updated the UFS firmware as per the procedure in the link above.

I am still having the same trouble. When I try to run DCTxBB5 tools etc, when I hit the connect button, it disconnects straight away like in the pics:

http://users.chariot.net.au/%7Emd/HW...nected-0-2.JPG

after hit connect:

http://users.chariot.net.au/%7Emd/HW...nected-1-2.JPG

This is the info I got after updating the UFS firmware as you suggested:

-- UFSx Device: UFS2 SarasSoft, USB S/N: xxxxx
-- Target Id : 62 CF 1 10
-- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003.
-- UFSx Firmw.: UFS_USB V2.8 (c) SarasSoft 2007.
-- UFSx S/N : xxxxx
-- Features : 00000001
-- Licence 5 : True
-- UFSx Vendor: TORNADO
-- HWK ID : A1.04-PRO1-xxxxxxxxxxxxxxxx
-- HWK Status : 1, DL: 0
-- BOX_KEY Updated
-- Done.

and from the original HWK upgrade client when I used V 2.0.9 ugrade client successfully:

http://users.chariot.net.au/%7Emd/HW...reenshot-2.JPG

This is a brand new MICRO-HWK box I have. I only received it last week from the authorised reseller and I have never been able to get past this point where the UFS disconnects in the suite tools.

Any further help is much appreciated. I am also in contact with my reseller, but we are still having no luck.

Best regards

Matt

I have encountered many problems with with HWKBox. As your box is in warranty, please ask your reseller for replacement. It seems to be hardware problem.

Br,
Shadab Ahmad

hwk installation problem
 

i update hwk with update client sucessful n i install hwk suite n everthing is ok but problem is when i connect hwk ,i cannot detect the box hid serial,please guide

replace usb A to B cable , attach ufs directly to the usb ports of PC not via usb hub

post reply

Hwk installation problem
 

Dear fiends,
while installing my micro hwk it is showing " bad environment":- library not found clean system from obsulute usb drivers.

Previously i have run the hwk 2.9.0 version in my pc. After formating it is showing like this .

Kindly any body will give me the solution clearly for this problem. I am very thank full to them who will help me in this problem.

Most urgent

This error occurs when you have installed old drivers instead of those supplied with Installer.

Uninstall UFS from Device Manager.
In Add/Remove Programs, uninstall UFS USB Drivers.
Now go to C:\Program Files\SarasSoft\UFS\UFS_USB_Driver and run DPINST.EXE.
Attach UFS to Computer. If windows asks about drivers locate C:\Program Files\SarasSoft\UFS\UFS_USB_Driver.

If this process does not fix this issue, then go to Device Manager, Select UFS Device (C) SarasSoft from Universal Serial Bus Controllers.
Right click and select Update Driver. Now manually point Windows to look in C:\Program Files\SarasSoft\UFS\UFS_USB_Driver for drivers.

It should fix your problem.

Br,
Shadab Ahmad

please help me how to correct this error, can't enter to support site always this error message show:
http://img18.imageshack.us/img18/453/hwk1.png

i have tried mozilla and IE but still the same,i cannot afford a static IP is very costly, please seeking advice for a workaround and working solution.

tia,

This could happen if your ISP is using load balancing technique which changes IP address so often.

You should contact your ISP to resolve this issue.

Btw, you don't need Static IP Address to use Support Area, but your IP address should not change without redialing connection too.

Br,
Shadab Ahmad

Urgent help
 

Hi
sir , i recieve ur e-mail today. Firstly warm thanks.

i,m use micro (HWK UFS) V 2.0.8 (HWK SETUP SUIT--71.3MB AND
HWK SUPPORT SUIT4.24MB) But i have no fils(BAT-FILE,84.42,4.84) as you sugges. can you provide me
sites.
I wait your suggesions.
thanks again
Ajit Singh

Can you please explain your problem?

Btw, use latest Suite which is 2.0.9.

Br,
Shadab Ahmad

hwk 2.9. installation probem
 

DEAR FRIENDS

I HAVE USED 2.9. VERSION IN HWK. I HAVE HWK MICRO BOX. AFTER FORMATTING MY PC NOW IT IS SHOWING "BAD ENVIRONMENT:- LIBRARY NOT FOUND CLEAN SYSTEM FROM OBSOLLUTE USB DRIVERS.

KINDLY SEND ME THE SOLUTION FOR THIS PROBLEM. I HAVE TRIED IN OTHER PC"S ALSO BUT STILL THE SAME PROBLEM.

KINDLY SEND ME THE SOLUTION ITS VERY URGENT.[IMG]file:///C:/DOCUME%7E1/vyshnavi/LOCALS%7E1/Temp/moz-screenshot-4.jpg[/IMG]

THANKS IN ADVANCE.[IMG]file:///C:/DOCUME%7E1/vyshnavi/LOCALS%7E1/Temp/moz-screenshot.jpg[/IMG][IMG]file:///C:/DOCUME%7E1/vyshnavi/LOCALS%7E1/Temp/moz-screenshot-1.jpg[/IMG][IMG]file:///C:/DOCUME%7E1/vyshnavi/LOCALS%7E1/Temp/moz-screenshot-5.jpg[/IMG]