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10-20-2009, 08:21 | #181 (permalink) |
No Life Poster Join Date: Mar 2006 Location: .: India :. Heaven on Earth
Posts: 2,496
Member: 238812 Status: Offline Sonork: 100.1602669 Thanks Meter: 1,443 | Please submit req file saved in Update Client folder to GSMMunna. He may help you out. Br, Shadab Ahmad Last edited by GsmMunna; 10-21-2009 at 11:16. |
10-20-2009, 09:50 | #182 (permalink) | |
Junior Member Join Date: Apr 2007
Posts: 5
Member: 483629 Status: Offline Thanks Meter: 0 | Quote:
I have tried looking on the support site, after hitting the Upgrade Firmware button but cannot find the req.fbi file on there to proceed. Do you know how I can find this file? Best regards Matt | |
10-20-2009, 10:48 | #183 (permalink) | |
No Life Poster Join Date: Mar 2006 Location: .: India :. Heaven on Earth
Posts: 2,496
Member: 238812 Status: Offline Sonork: 100.1602669 Thanks Meter: 1,443 | Quote:
It will be available in support area soon as files are still being uploaded. Br, Shadab Ahmad | |
The Following User Says Thank You to [Shadab_M] For This Useful Post: |
10-20-2009, 11:35 | #184 (permalink) | |
Junior Member Join Date: Apr 2007
Posts: 5
Member: 483629 Status: Offline Thanks Meter: 0 | Quote:
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10-20-2009, 23:41 | #185 (permalink) | |
Junior Member Join Date: Apr 2007
Posts: 5
Member: 483629 Status: Offline Thanks Meter: 0 | Quote:
I have now updated the UFS firmware as per the procedure in the link above. I am still having the same trouble. When I try to run DCTxBB5 tools etc, when I hit the connect button, it disconnects straight away like in the pics: after hit connect: This is the info I got after updating the UFS firmware as you suggested: -- UFSx Device: UFS2 SarasSoft, USB S/N: xxxxx -- Target Id : 62 CF 1 10 -- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003. -- UFSx Firmw.: UFS_USB V2.8 (c) SarasSoft 2007. -- UFSx S/N : xxxxx -- Features : 00000001 -- Licence 5 : True -- UFSx Vendor: TORNADO -- HWK ID : A1.04-PRO1-xxxxxxxxxxxxxxxx -- HWK Status : 1, DL: 0 -- BOX_KEY Updated -- Done. and from the original HWK upgrade client when I used V 2.0.9 ugrade client successfully: This is a brand new MICRO-HWK box I have. I only received it last week from the authorised reseller and I have never been able to get past this point where the UFS disconnects in the suite tools. Any further help is much appreciated. I am also in contact with my reseller, but we are still having no luck. Best regards Matt | |
10-21-2009, 04:58 | #186 (permalink) |
No Life Poster Join Date: Mar 2006 Location: .: India :. Heaven on Earth
Posts: 2,496
Member: 238812 Status: Offline Sonork: 100.1602669 Thanks Meter: 1,443 | I have encountered many problems with with HWKBox. As your box is in warranty, please ask your reseller for replacement. It seems to be hardware problem. Br, Shadab Ahmad |
10-21-2009, 16:37 | #187 (permalink) |
Insane Poster Join Date: Nov 2005
Posts: 75
Member: 198234 Status: Offline Thanks Meter: 7 | hwk installation problem i update hwk with update client sucessful n i install hwk suite n everthing is ok but problem is when i connect hwk ,i cannot detect the box hid serial,please guide |
10-21-2009, 17:52 | #189 (permalink) |
Insane Poster Join Date: Jun 2008
Posts: 93
Member: 784526 Status: Offline Thanks Meter: 12 | Hwk installation problem Dear fiends, while installing my micro hwk it is showing " bad environment":- library not found clean system from obsulute usb drivers. Previously i have run the hwk 2.9.0 version in my pc. After formating it is showing like this . Kindly any body will give me the solution clearly for this problem. I am very thank full to them who will help me in this problem. Most urgent |
10-21-2009, 19:15 | #190 (permalink) | |
No Life Poster Join Date: Mar 2006 Location: .: India :. Heaven on Earth
Posts: 2,496
Member: 238812 Status: Offline Sonork: 100.1602669 Thanks Meter: 1,443 | Quote:
Uninstall UFS from Device Manager. In Add/Remove Programs, uninstall UFS USB Drivers. Now go to C:\Program Files\SarasSoft\UFS\UFS_USB_Driver and run DPINST.EXE. Attach UFS to Computer. If windows asks about drivers locate C:\Program Files\SarasSoft\UFS\UFS_USB_Driver. If this process does not fix this issue, then go to Device Manager, Select UFS Device (C) SarasSoft from Universal Serial Bus Controllers. Right click and select Update Driver. Now manually point Windows to look in C:\Program Files\SarasSoft\UFS\UFS_USB_Driver for drivers. It should fix your problem. Br, Shadab Ahmad | |
10-22-2009, 02:46 | #191 (permalink) |
No Life Poster Join Date: Jul 2004
Posts: 534
Member: 74814 Status: Offline Thanks Meter: 30 | please help me how to correct this error, can't enter to support site always this error message show: i have tried mozilla and IE but still the same,i cannot afford a static IP is very costly, please seeking advice for a workaround and working solution. tia, |
The Following User Says Thank You to GSMaxx For This Useful Post: |
10-22-2009, 08:12 | #192 (permalink) | |
No Life Poster Join Date: Mar 2006 Location: .: India :. Heaven on Earth
Posts: 2,496
Member: 238812 Status: Offline Sonork: 100.1602669 Thanks Meter: 1,443 | Quote:
You should contact your ISP to resolve this issue. Btw, you don't need Static IP Address to use Support Area, but your IP address should not change without redialing connection too. Br, Shadab Ahmad | |
10-23-2009, 11:52 | #193 (permalink) |
Insane Poster Join Date: Jan 2008
Posts: 59
Member: 675337 Status: Offline Thanks Meter: 7 | Urgent help Hi sir , i recieve ur e-mail today. Firstly warm thanks. i,m use micro (HWK UFS) V 2.0.8 (HWK SETUP SUIT--71.3MB AND HWK SUPPORT SUIT4.24MB) But i have no fils(BAT-FILE,84.42,4.84) as you sugges. can you provide me sites. I wait your suggesions. thanks again Ajit Singh |
10-23-2009, 12:20 | #194 (permalink) | |
No Life Poster Join Date: Mar 2006 Location: .: India :. Heaven on Earth
Posts: 2,496
Member: 238812 Status: Offline Sonork: 100.1602669 Thanks Meter: 1,443 | Quote:
Btw, use latest Suite which is 2.0.9. Br, Shadab Ahmad | |
10-23-2009, 14:03 | #195 (permalink) |
Insane Poster Join Date: Jun 2008
Posts: 93
Member: 784526 Status: Offline Thanks Meter: 12 | hwk 2.9. installation probem DEAR FRIENDS I HAVE USED 2.9. VERSION IN HWK. I HAVE HWK MICRO BOX. AFTER FORMATTING MY PC NOW IT IS SHOWING "BAD ENVIRONMENT:- LIBRARY NOT FOUND CLEAN SYSTEM FROM OBSOLLUTE USB DRIVERS. KINDLY SEND ME THE SOLUTION FOR THIS PROBLEM. I HAVE TRIED IN OTHER PC"S ALSO BUT STILL THE SAME PROBLEM. KINDLY SEND ME THE SOLUTION ITS VERY URGENT.[IMG]file:///C:/DOCUME%7E1/vyshnavi/LOCALS%7E1/Temp/moz-screenshot-4.jpg[/IMG] THANKS IN ADVANCE.[IMG]file:///C:/DOCUME%7E1/vyshnavi/LOCALS%7E1/Temp/moz-screenshot.jpg[/IMG][IMG]file:///C:/DOCUME%7E1/vyshnavi/LOCALS%7E1/Temp/moz-screenshot-1.jpg[/IMG][IMG]file:///C:/DOCUME%7E1/vyshnavi/LOCALS%7E1/Temp/moz-screenshot-5.jpg[/IMG] |
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