SERVER STATUS - USE Panel V 2.3.0.7 - Upgrade/Installation/Support Server Problems - Page 12 - GSM-Forum

sonu arya · 10-16-2009, 11:02

Upgrade log:---------- HWK Update Client v 2.0.9.0 -------------------- HWK upgrade started:16-10-2009 14:48:25 ------------ Target Id : 62 CF 1 10-- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003.-- UFSx Firmw.: UFS_USB V2.8 (c) SarasSoft 2007.-- UFSx S/N : xxxxxxxx-- Features : 00000001-- Licence 5 : True-- UFSx Vendor: TORNADO-- HWK ID : A1xxxxxxxxxxxxxxxxxxxxxx-- HWK Status : 1, DL: 0----------Locating HWK Upgrade server...HWK Upgrade server found!Preparing connection to server...Connecting to HWKUpgrade server...Server connection successfully established.Authenticating on server...Authentication stage error: Server reported error:Your account is suspended. Please contact your reseller.

GsmMunna · 10-16-2009, 11:26

Quote:

Originally Posted by candra_yus

still the same problem, i can't upate my hwk, here is the error warning : "Authentication stage error: Server reported error:Account for this HWK module does not exist on server. Please contact your reseller!"
plz help me!

Contact Your reseller to add you HID On Server ...!

Quote:

Originally Posted by sonu arya

Upgrade log:---------- HWK Update Client v 2.0.9.0 -------------------- HWK upgrade started:16-10-2009 14:48:25 ------------ Target Id : 62 CF 1 10-- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003.-- UFSx Firmw.: UFS_USB V2.8 (c) SarasSoft 2007.-- UFSx S/N : xxxxxxxx-- Features : 00000001-- Licence 5 : True-- UFSx Vendor: TORNADO-- HWK ID : A1xxxxxxxxxxxxxxxxxxxxxx-- HWK Status : 1, DL: 0----------Locating HWK Upgrade server...HWK Upgrade server found!Preparing connection to server...Connecting to HWKUpgrade server...Server connection successfully established.Authenticating on server...Authentication stage error: Server reported error:Your account is suspended. Please contact your reseller.

Contact Your reseller why this happan.. ?

Munna.

FARHAN JAN · 10-16-2009, 16:33

Hi Sir.
Sir i have problam with Ufs Hwk the problam is that when i install HWK Support Suite Setup v02.09.000 in last the show this error (The following error occurred on the file 'C:\Program File\Saras Soft\UFS\Update Client\Update Client.exe'.
The system cannot find the file specfied.
(0x2).
the shows 3 Option Abort Retry Ignore
when i press the button of Ignore the installed but it finish with this error
Unable to lunch HWK Update Client.
Pls slove my problam.
Thanks in Advance

Matt D · 10-17-2009, 04:48

Dear Sirs

I have just purchased a HWK micro from authorised reseller. I have followed the procedure to use the v 2.0.9.0 HWKupdate client, and successfully updated the HWK. I then proceeded to Support Site and downloaded the v 2.0.9.0 HWKsuite. I installed it OK and I can load all the different programs OK.

Problem is, when for instance I load DCTxBB5 and hit CONNECT, it disconnects straight away. In SeDBx tools, I hit connect, and it disconnects straight away also but with a message HWK: NOT AUTHORISED, USE UPDATE TOOL.

Well I already have used update tool. 3 times. Ive completely uninstalled and reinstalled twice already along with update client also.

This was a clean machine, with never any UFS tools running previously so all the drivers should be up to date, and I am running windows XP. All seems OK except when I hit connect.

Can somebody please help me solve this problem?

With best regards

[Shadab_M] · 10-17-2009, 15:21

Quote:

Originally Posted by Matt D

Dear Sirs

I have just purchased a HWK micro from authorised reseller. I have followed the procedure to use the v 2.0.9.0 HWKupdate client, and successfully updated the HWK. I then proceeded to Support Site and downloaded the v 2.0.9.0 HWKsuite. I installed it OK and I can load all the different programs OK.

Problem is, when for instance I load DCTxBB5 and hit CONNECT, it disconnects straight away. In SeDBx tools, I hit connect, and it disconnects straight away also but with a message HWK: NOT AUTHORISED, USE UPDATE TOOL.

Well I already have used update tool. 3 times. Ive completely uninstalled and reinstalled twice already along with update client also.

This was a clean machine, with never any UFS tools running previously so all the drivers should be up to date, and I am running windows XP. All seems OK except when I hit connect.

Can somebody please help me solve this problem?

With best regards

First of all, try to replace USB Cable and/or USB Port.

Better connect UFS directly to Back USB Port mounted directly on Motherboard.

Try and post result.

Br,
Shadab Ahmad

[Shadab_M] · 10-17-2009, 15:43

Quote:

Originally Posted by FARHAN JAN

Hi Sir.
Sir i have problam with Ufs Hwk the problam is that when i install HWK Support Suite Setup v02.09.000 in last the show this error (The following error occurred on the file 'C:\Program File\Saras Soft\UFS\Update Client\Update Client.exe'.
The system cannot find the file specfied.
(0x2).
the shows 3 Option Abort Retry Ignore
when i press the button of Ignore the installed but it finish with this error
Unable to lunch HWK Update Client.
Pls slove my problam.
Thanks in Advance

Download latest Package from Support Area and try.

If problem persist, disable you Antivirus Software and try again.

If it fixes this issue, simply add Saras Modules in exclusion list.

Br,
Shadab Ahmad

metals · 10-18-2009, 07:26

Bro,
waiting from last 3 days this is why i post here problum
anyway no doubt A GOOD FEEDBACK LEADS TO A GREAT SUPPORT
thanks
br,

TWISTER_FLasher · 10-18-2009, 18:20

hwk support work bad no upload & very slow download all torrents are red ??????????

tomass8287 · 10-19-2009, 06:48

Quote:

Originally Posted by TWISTER_FLasher

hwk support work bad no upload & very slow download all torrents are red ??????????

I have the same problem. Has more than 6 ratio but i was robbed by supporters and have to do it again. Also where is sedb 2020 files gone? More than 2 weeks for maintanace and very poor results...

[Shadab_M] · 10-19-2009, 07:30

Quote:

Originally Posted by tomass8287

I have the same problem. Has more than 6 ratio but i was robbed by supporters and have to do it again. Also where is sedb 2020 files gone? More than 2 weeks for maintanace and very poor results...

I think you have not noticed that how many new files are being uploaded day by day.

And about ratio, I had 5.x ratio but now I have 7.x ratio. Bcoz I had already downloaded files and now I am only seeding them.

About DB2020 files, they are in support area but you need to wait sometime to let their Torrent building enabled.

Br,
Shadab Ahmad

GsmMunna · 10-19-2009, 07:46

Quote:

Originally Posted by TWISTER_FLasher

hwk support work bad no upload & very slow download all torrents are red ??????????

All Fixed Now..!

Munna.

Matt D · 10-19-2009, 08:53

Quote:

Originally Posted by Matt D

Dear Sirs

I have just purchased a HWK micro from authorised reseller. I have followed the procedure to use the v 2.0.9.0 HWKupdate client, and successfully updated the HWK. I then proceeded to Support Site and downloaded the v 2.0.9.0 HWKsuite. I installed it OK and I can load all the different programs OK.

Problem is, when for instance I load DCTxBB5 and hit CONNECT, it disconnects straight away. In SeDBx tools, I hit connect, and it disconnects straight away also but with a message HWK: NOT AUTHORISED, USE UPDATE TOOL.

Well I already have used update tool. 3 times. Ive completely uninstalled and reinstalled twice already along with update client also.

This was a clean machine, with never any UFS tools running previously so all the drivers should be up to date, and I am running windows XP. All seems OK except when I hit connect.

Can somebody please help me solve this problem?

With best regards

Quote:

Originally Posted by shadab_a4u

First of all, try to replace USB Cable and/or USB Port.

Better connect UFS directly to Back USB Port mounted directly on Motherboard.

Try and post result.

Br,
Shadab Ahmad

Dear Shadab Ahmad

I have changed USB port to rear USB port and front, same thing happens. I also tried 2 other USB cables, same results. I have since my last email also set up the HWK update client OK, upgraded once again the HWK to V2.0.9 on a different machine totally (laptop). Then I proceeded to install the HWKsuite no problems, just the problem it still it is disconnecting when I hit connect in DCTxBB5 tools etc.

Its almost as if the HWK is not activated or something?

Each program in the HWK suite produces the following Versions: Ufs2xx.dll 3.1.18, Ufs2xx.sys 2.4.16 then this result when I hit CONNECT in the program:

DCTxBB5 tools: S/n xxxxx License True - Disconnects straight away, no message

Motorola Acer UFS S/n xxxxx License True Connects OK

ATRz: S/n xxxxx Hid xxxxxxxxxxxxxxxx HWK A1.04-PRO1 License True Connects OK

KZF: S/n xxxxx Hid xxxxxxxxxxxxxxxx HWK A1.04-PRO1 License True Connects OK

LG-SHARP GSM: S/n xxxxx License True, 00:02 HWK: NOT AUTHORISED, USE UPDATE TOOL, disconnects straight away

RTP: UFS S/n xxxxx License True Connects OK

SamS: S/n xxxxx License True, HWK: NOT AUTHORISED, USE UPDATE TOOL, disconnects straight away

SeDBx: S/n xxxxx License True, 00:02 HWK: NOT AUTHORISED, USE UPDATE TOOL, disconnects straight away

Thank you for any advice! Sorry for long post.

BR
Matt

[Shadab_M] · 10-19-2009, 09:10

Quote:

Originally Posted by Matt D

Dear Shadab Ahmad

I have changed USB port to rear USB port and front, same thing happens. I also tried 2 other USB cables, same results. I have since my last email also set up the HWK update client OK, upgraded once again the HWK to V2.0.9 on a different machine totally (laptop). Then I proceeded to install the HWKsuite no problems, just the problem it still it is disconnecting when I hit connect in DCTxBB5 tools etc.

Its almost as if the HWK is not activated or something?

Each program in the HWK suite produces the following Versions: Ufs2xx.dll 3.1.18, Ufs2xx.sys 2.4.16 then this result when I hit CONNECT in the program:

DCTxBB5 tools: S/n xxxxx License True - Disconnects straight away, no message

Motorola Acer UFS S/n xxxxx License True Connects OK

ATRz: S/n xxxxx Hid xxxxxxxxxxxxxxxx HWK A1.04-PRO1 License True Connects OK

KZF: S/n xxxxx Hid xxxxxxxxxxxxxxxx HWK A1.04-PRO1 License True Connects OK

LG-SHARP GSM: S/n xxxxx License True, 00:02 HWK: NOT AUTHORISED, USE UPDATE TOOL, disconnects straight away

RTP: UFS S/n xxxxx License True Connects OK

SamS: S/n xxxxx License True, HWK: NOT AUTHORISED, USE UPDATE TOOL, disconnects straight away

SeDBx: S/n xxxxx License True, 00:02 HWK: NOT AUTHORISED, USE UPDATE TOOL, disconnects straight away

Thank you for any advice! Sorry for long post.

BR
Matt

Do you have tried to Upgrade UFS Firmware?

Try and check if problem is fixed.

For help regarding UFS Firmware Update, please look http://forum.gsmhosting.com/vbb/showthread.php?t=370992

Also, if problem is not fixed after Firmware Upgrade, please post log shown by Update Client.

Feel free to ask anything anytime.

Br,
Shadab Ahmad

amalou · 10-19-2009, 20:34

UFxBoot V2.2 (c) SarasSoft 2003. Id: 62 CF 0 10
******* S/n: *****
HID: *************
HWK: *****
Fault in system or missing firmware
Please report this error to dealer
HWK: NOT AUTHORISED, USE UPDATE TOOL
Selected Device, not Compatible with Software

ali-xander™ · 10-20-2009, 05:29

Need help why this problem occur with my box

what I did is

1. install Hwk update client

and update my hwkbox [hwk update successfully done]

2. I install the main software of latest update [v02.09.000]

3. after successfull make it

I test to run nokia tool and it shows [box auth error]

I tried to trouble shoot first I uninstall and reinstall the box driver but still problem persist.

so I decided to reinstall all software

after I reinstall it It failed to install the main software

it says " please update using update client"

so I tried but this is shown in my logs in update client v02.09.000

screenshots

------------------------

when press ok this all shown

no other update tab even box firmware update is not available

I choose to click license but this was shown

Your help is needed urgently, I am troubleshooting this problem for almost 2 days.

all help is really appreciated.

best regards

10-16-2009, 11:02	#166 (permalink)
sonu arya No Life Poster Join Date: Aug 2007 Location: GREAT INDIA Posts: 1,474 Member: 559113 Status: Offline Sonork: 100.1596477 Thanks Meter: 760	Tell me Mr. supporter how I can........ Upgrade log:---------- HWK Update Client v 2.0.9.0 -------------------- HWK upgrade started:16-10-2009 14:48:25 ------------ Target Id : 62 CF 1 10-- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003.-- UFSx Firmw.: UFS_USB V2.8 (c) SarasSoft 2007.-- UFSx S/N : xxxxxxxx-- Features : 00000001-- Licence 5 : True-- UFSx Vendor: TORNADO-- HWK ID : A1xxxxxxxxxxxxxxxxxxxxxx-- HWK Status : 1, DL: 0----------Locating HWK Upgrade server...HWK Upgrade server found!Preparing connection to server...Connecting to HWKUpgrade server...Server connection successfully established.Authenticating on server...Authentication stage error: Server reported error:Your account is suspended. Please contact your reseller.

10-17-2009, 04:48	#169 (permalink)
Matt D Junior Member Join Date: Apr 2007 Posts: 5 Member: 483629 Status: Offline Thanks Meter: 0	HWK install problem Dear Sirs I have just purchased a HWK micro from authorised reseller. I have followed the procedure to use the v 2.0.9.0 HWKupdate client, and successfully updated the HWK. I then proceeded to Support Site and downloaded the v 2.0.9.0 HWKsuite. I installed it OK and I can load all the different programs OK. Problem is, when for instance I load DCTxBB5 and hit CONNECT, it disconnects straight away. In SeDBx tools, I hit connect, and it disconnects straight away also but with a message HWK: NOT AUTHORISED, USE UPDATE TOOL. Well I already have used update tool. 3 times. Ive completely uninstalled and reinstalled twice already along with update client also. This was a clean machine, with never any UFS tools running previously so all the drivers should be up to date, and I am running windows XP. All seems OK except when I hit connect. Can somebody please help me solve this problem? With best regards

10-19-2009, 20:34	#179 (permalink)
amalou Freak Poster Join Date: Feb 2008 Location: SOUTH AFRICA Posts: 141 Member: 702077 Status: Offline Thanks Meter: 85	help new hwk box from gpg UFxBoot V2.2 (c) SarasSoft 2003. Id: 62 CF 0 10 ***** S/n: * HID: ********* HWK: *** Fault in system or missing firmware Please report this error to dealer HWK: NOT AUTHORISED, USE UPDATE TOOL Selected Device, not Compatible with Software

10-20-2009, 05:29	#180 (permalink)
ali-xander™ Freak Poster Join Date: Jul 2009 Posts: 132 Member: 1077162 Status: Offline Thanks Meter: 171	Install problem of my hwkbox by gpg Need help Need help why this problem occur with my box what I did is 1. install Hwk update client and update my hwkbox [hwk update successfully done] 2. I install the main software of latest update [v02.09.000] 3. after successfull make it I test to run nokia tool and it shows [box auth error] I tried to trouble shoot first I uninstall and reinstall the box driver but still problem persist. so I decided to reinstall all software after I reinstall it It failed to install the main software it says " please update using update client" so I tried but this is shown in my logs in update client v02.09.000 screenshots ------------------------ when press ok this all shown no other update tab even box firmware update is not available I choose to click license but this was shown Your help is needed urgently, I am troubleshooting this problem for almost 2 days. all help is really appreciated. best regards

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10-16-2009, 16:33	#168 (permalink)
FARHAN JAN Major Poster Join Date: Jan 2007 Posts: 49 Member: 424909 Status: Offline Thanks Meter: 8	Hi Sir. Sir i have problam with Ufs Hwk the problam is that when i install HWK Support Suite Setup v02.09.000 in last the show this error (The following error occurred on the file 'C:\Program File\Saras Soft\UFS\Update Client\Update Client.exe'. The system cannot find the file specfied. (0x2). the shows 3 Option Abort Retry Ignore when i press the button of Ignore the installed but it finish with this error Unable to lunch HWK Update Client. Pls slove my problam. Thanks in Advance

10-18-2009, 07:26	#172 (permalink)
metals No Life Poster Join Date: Jul 2008 Posts: 1,010 Member: 811779 Status: Offline Thanks Meter: 242	Bro, waiting from last 3 days this is why i post here problum anyway no doubt A GOOD FEEDBACK LEADS TO A GREAT SUPPORT thanks br,

10-18-2009, 18:20	#173 (permalink)
TWISTER_FLasher No Life Poster Join Date: May 2004 Location: EGY-KUW-JOR Posts: 2,412 Member: 64382 Status: Offline Sonork: 100.1577130 Thanks Meter: 100	hwk support work bad no upload & very slow download all torrents are red ??????????