SERVER STATUS - USE Panel V 2.3.0.7 - Upgrade/Installation/Support Server Problems - Page 8 - GSM-Forum

amn32 · 10-08-2009, 08:54

Dear Sir, Munna ,My hwk account is suspended .I went to my reseller , but he refused to update my hwk ,He said to buy new box .Why ? My box is working ,only it is not updating on net.My reseller is Kukuubaid in Lahore ( Pakistan ) .Pls Munna solve my prob.

GsmMunna · 10-08-2009, 09:02

Quote:

Originally Posted by amn32

Dear Sir, Munna ,My hwk account is suspended .I went to my reseller , but he refused to update my hwk ,He said to buy new box .Why ? My box is working ,only it is not updating on net.My reseller is Kukuubaid in Lahore ( Pakistan ) .Pls Munna solve my prob.

Dint you read 1st post of this thread..? only your reseller can help in this not us..!

Munna.

debmobile · 10-08-2009, 17:25

Your HWK number is not registered at server database.
Please contact your reseller about this issue. Only your reseller can help you with this.

why m i wrong ?& why not resister my box? why not *** support side?

but my box upgrade ok.

Quote:

Upgrade log:
---------- HWK Update Client v 2.0.9.0 ----------
---------- HWK upgrade started:10/8/2009 9:48:43 PM ----------
-- Target Id : 62 CF 1 10
-- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003.
-- UFSx Firmw.: UFS_USB V2.8 (c) SarasSoft 2007.
-- UFSx S/N : xxxxx
-- Features : 00000001
-- Licence 5 : True
-- UFSx Vendor: TORNADO
-- HWK ID : A1.04-PRO1-xxxxxxxxxxxxxx
-- HWK Status : 1, DL: 0
----------
Locating HWK Upgrade server...
HWK Upgrade server found!
Preparing connection to server...
Connecting to HWKUpgrade server...
Server connection successfully established.
Authenticating on server...
Authentication successfull.
Checking upgrade client version...
Your upgrade client is up-to-date.
Upgrading HWK...
HWK upgrade process completed.
---------- HWK upgrade finished:9:48:55 PM ----------

GsmMunna · 10-08-2009, 17:40

Quote:

Originally Posted by mov009

Your HWK number is not registered at server database.
Please contact your reseller about this issue. Only your reseller can help you with this.

why m i wrong ?& why not resister my box? why not *** support side?

but my box upgrade ok.

Do You read 1st post what is Status Of Support Server ??

Munna.

nad5002 · 10-08-2009, 17:49

i have new problem that when i want to enter to support by using saras hwk ,,,the website say Your HWK number is not registered at server database.
Please contact your reseller about this issue. Only your reseller can help you with this.
plz help me what i can do ?? i purchuse this saras before 2 year .

GsmMunna · 10-08-2009, 17:54

Quote:

Originally Posted by nad5002

i have new problem that when i want to enter to support by using saras hwk ,,,the website say Your HWK number is not registered at server database.
Please contact your reseller about this issue. Only your reseller can help you with this.
plz help me what i can do ?? i purchuse this saras before 2 year .

This is Default mess dont worry All Fix in Some time..!! Need to wait..!

SarunaSoftware support area
Mirelle™ is currently running in experimental mode.

Munna.

jorge_costa_cv · 10-09-2009, 01:09

Hi can any one help me how can i find this reseler?? S-FLASHER

Upgrade log:
---------- HWK Update Client v 2.0.9.0 ----------
---------- HWK upgrade started:08-10-2009 23:08:14 ----------
-- Target Id : 62 CF 1 10
-- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003.
-- UFSx Firmw.: UFS_USB V2.8 (c) SarasSoft 2007.
-- UFSx S/N : xxxxxxx
-- Features : 00000001
-- Licence 5 : True
-- UFSx Vendor: S-FLASHER
-- HWK ID : A1.04-PRO1-xxxxxxxxxx
-- HWK Status : 1, DL: 0
----------
Locating HWK Upgrade server...
HWK Upgrade server found!
Preparing connection to server...
Connecting to HWKUpgrade server...
Server connection successfully established.
Authenticating on server...
Authentication stage error: Server reported error:Account for this HWK module does not exist on server. Please contact your reseller!

GsmMunna · 10-09-2009, 08:51

Quote:

Originally Posted by jorge_costa_cv

Hi can any one help me how can i find this reseler?? S-FLASHER

Upgrade log:
---------- HWK Update Client v 2.0.9.0 ----------
---------- HWK upgrade started:08-10-2009 23:08:14 ----------
-- Target Id : 62 CF 1 10
-- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003.
-- UFSx Firmw.: UFS_USB V2.8 (c) SarasSoft 2007.
-- UFSx S/N : xxxxxxx
-- Features : 00000001
-- Licence 5 : True
-- UFSx Vendor: S-FLASHER
-- HWK ID : A1.04-PRO1-xxxxxxxxxx
-- HWK Status : 1, DL: 0
----------
Locating HWK Upgrade server...
HWK Upgrade server found!
Preparing connection to server...
Connecting to HWKUpgrade server...
Server connection successfully established.
Authenticating on server...
Authentication stage error: Server reported error:Account for this HWK module does not exist on server. Please contact your reseller!

in your case contact your reseller an ask him to check why your HID not Added On Server..! Ones we get request we will fix your problem..!

Munna.

lilong_lee · 10-10-2009, 07:16

sir thank you for test reply but i hope you hard to fixed that problem because is many member used in HWK MICRO SARAS SOFT so i think you make it do your best to fixed that i understand also is not easy but make sure that okay thanks .......

regards:

lilong_lee

lilong_lee · 10-10-2009, 09:52

pleas fixed this problem ...

GsmMunna · 10-10-2009, 10:14

Quote:

Originally Posted by lilong_lee

pleas fixed this problem ...

Need to wait More 48hrs. By Tuesday all will be Fix.

Munna.

ertomtr · 10-10-2009, 13:17

Error!
Your HWK number is not registered at server database.
Please contact your reseller about this issue. Only your reseller can help you with this.

pfiuh.... same problem and we need help from supporter
reffer to http://forum.gsmhosting.com/vbb/showthread.php?t=839154
"....Support area database is currently empty and is pending synchronization with HWK Upgrade Server..."
if we log on to support area, the server will be reject cause it could not recognize our IDs.

Erto & ErtoCell

aukonline · 10-10-2009, 13:42

hwk show Autorization erore 32

GsmMunna · 10-10-2009, 15:31

Quote:

Originally Posted by aukonline

hwk show Autorization erore 32

Solution: http://forum.gsmhosting.com/vbb/showthread.php?t=370992

Munna.

~:Sujyot GSM Zone:~ · 10-11-2009, 17:07

Upgrade log:
---------- HWK Update Client v 2.0.8.1 ----------
---------- HWK upgrade started:10/11/2009 9:33:20 PM ----------
-- Target Id : 62 CF 1 10
-- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003.
-- UFSx Firmw.: UFS_USB V2.8 (c) SarasSoft 2007.
-- UFSx S/N : xxxxx
-- Features : 00000001
-- Licence 5 : True
-- UFSx Vendor: TWISTER
-- HWK ID : A1.04-PRO1-xxxxxxxxxxxxxxxxx
-- HWK Status : 1, DL: 0
----------
Locating HWK Upgrade server...
HWK Upgrade server found!
Preparing connection to server...
Connecting to HWKUpgrade server...
Server connection successfully established.
Authenticating on server...
Authentication stage error: Error: Server returned unrecognized reply

How to cure this problem?

10-09-2009, 01:09	#112 (permalink)
jorge_costa_cv Major Poster Join Date: May 2004 Age: 51 Posts: 49 Member: 66250 Status: Offline Thanks Meter: 2	Account for this HWK module does not exist on server. Please contact your reseller! Hi can any one help me how can i find this reseler?? S-FLASHER Upgrade log: ---------- HWK Update Client v 2.0.9.0 ---------- ---------- HWK upgrade started:08-10-2009 23:08:14 ---------- -- Target Id : 62 CF 1 10 -- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003. -- UFSx Firmw.: UFS_USB V2.8 (c) SarasSoft 2007. -- UFSx S/N : xxxxxxx -- Features : 00000001 -- Licence 5 : True -- UFSx Vendor: S-FLASHER -- HWK ID : A1.04-PRO1-xxxxxxxxxx -- HWK Status : 1, DL: 0 ---------- Locating HWK Upgrade server... HWK Upgrade server found! Preparing connection to server... Connecting to HWKUpgrade server... Server connection successfully established. Authenticating on server... Authentication stage error: Server reported error:Account for this HWK module does not exist on server. Please contact your reseller!

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10-08-2009, 08:54	#106 (permalink)
amn32 No Life Poster Join Date: Aug 2007 Location: Under Blue Posts: 5,080 Member: 569925 Status: Offline Sonork: 100.1624057 Thanks Meter: 6,313	Dear Sir, Munna ,My hwk account is suspended .I went to my reseller , but he refused to update my hwk ,He said to buy new box .Why ? My box is working ,only it is not updating on net.My reseller is Kukuubaid in Lahore ( Pakistan ) .Pls Munna solve my prob.

10-08-2009, 17:49	#110 (permalink)
nad5002 Insane Poster Join Date: Jun 2006 Posts: 65 Member: 294452 Status: Offline Thanks Meter: 3	i have new problem that when i want to enter to support by using saras hwk ,,,the website say Your HWK number is not registered at server database. Please contact your reseller about this issue. Only your reseller can help you with this. plz help me what i can do ?? i purchuse this saras before 2 year .

10-10-2009, 07:16	#114 (permalink)
lilong_lee No Life Poster Join Date: Jul 2009 Location: philippines now here in U.A.E Age: 38 Posts: 2,852 Member: 1070665 Status: Offline Sonork: 100.1636802 Thanks Meter: 572	sir thank you for test reply but i hope you hard to fixed that problem because is many member used in HWK MICRO SARAS SOFT so i think you make it do your best to fixed that i understand also is not easy but make sure that okay thanks ....... regards: lilong_lee

10-10-2009, 09:52	#115 (permalink)
lilong_lee No Life Poster Join Date: Jul 2009 Location: philippines now here in U.A.E Age: 38 Posts: 2,852 Member: 1070665 Status: Offline Sonork: 100.1636802 Thanks Meter: 572	pleas fixed this problem ...

10-10-2009, 13:17	#117 (permalink)
ertomtr Freak Poster Join Date: Feb 2005 Location: NUSANTARA Age: 53 Posts: 173 Member: 121563 Status: Offline Thanks Meter: 118	Error! Your HWK number is not registered at server database. Please contact your reseller about this issue. Only your reseller can help you with this. pfiuh.... same problem and we need help from supporter reffer to http://forum.gsmhosting.com/vbb/showthread.php?t=839154 "....Support area database is currently empty and is pending synchronization with HWK Upgrade Server..." if we log on to support area, the server will be reject cause it could not recognize our IDs. Erto & ErtoCell

10-11-2009, 17:07	#120 (permalink)
~:Sujyot GSM Zone:~ No Life Poster Join Date: Jan 2004 Location: Jodhpur India Posts: 1,797 Member: 48238 Status: Offline Sonork: 100.54361 Thanks Meter: 397	Upgrade log: ---------- HWK Update Client v 2.0.8.1 ---------- ---------- HWK upgrade started:10/11/2009 9:33:20 PM ---------- -- Target Id : 62 CF 1 10 -- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003. -- UFSx Firmw.: UFS_USB V2.8 (c) SarasSoft 2007. -- UFSx S/N : xxxxx -- Features : 00000001 -- Licence 5 : True -- UFSx Vendor: TWISTER -- HWK ID : A1.04-PRO1-xxxxxxxxxxxxxxxxx -- HWK Status : 1, DL: 0 ---------- Locating HWK Upgrade server... HWK Upgrade server found! Preparing connection to server... Connecting to HWKUpgrade server... Server connection successfully established. Authenticating on server... Authentication stage error: Error: Server returned unrecognized reply How to cure this problem?