Originally Posted by rry (Post 4838445)

as seen this thread yesterdays problems were not answered yet, I am facing the similar problems as described in this thread so I don't want to write them again and again.

ONE THING I MUST WRITE HERE THAT MANY RURAL AREA CUSTOMERS ARE USING HWK BOX , THEY DON'T HAVE THE INTERNET CONNECTIONS ( TALKING ABOUT iNDIA ) AND THEY ARE HAPPY AND SATISFOIED CUSTOMERS OF HWK BOX AND THIS UPDATE REQUIRES UPDATE IN SYSTEM. PLS DO SOMETHING FOR RURAL CUSTOMERS

Originally Posted by CONG YANG (Post 4838448)

what problem with my installer , when try to install hwk suite support 2.0.0.9 no problem but when install hwk suite 2.0.0.9 show error " install cannot continue abortin " i used avg 8.5 antivirus and my os " window xp home edition sp 3 "i have already disable antivirus but still cannot install , thanks for help me

Originally Posted by elektra1980 (Post 4838854)

I don't update my hwk adjunt log...I try several times and not update.

Upgrade log:
---------- HWK Update Client v 2.0.9.0 ----------
---------- HWK upgrade started:11/09/2009 17:30:08 ----------
-- Target Id : 62 CF 1 10
-- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003.
-- UFSx Firmw.: UFS_USB V2.8 (c) SarasSoft 2007.
-- UFSx S/N : 8xxxx
-- Features : 00000001
-- Licence 5 : True
-- UFSx Vendor: UFS3
-- HWK ID :xxxxxxxxxxxxxxxxxx
-- HWK Status : 1, DL: 0
----------
Locating HWK Upgrade server...
HWK Upgrade server found!
Preparing connection to server...
Connecting to HWKUpgrade server...
Server connection successfully established.
Authenticating on server...
Authentication successfull.
Checking upgrade client version...
Your upgrade client is up-to-date.
Upgrading HWK...
Error upgrading HWK: HWK UPDATE ERROR: 80

Originally Posted by elektra1980 (Post 4839218)

Thank for you reply, i used HWKufs Micro i had no problems with version 2.0.8.0 only after install 2.0.9.0

Originally Posted by elektra1980 (Post 4839298)

Before that the box worked perfectly, updated several times with the 2.0.8.0 version and never had a problem, just try to update with 2.0.9.0 the problems started.

Originally Posted by shadab_a4u (Post 4839108)

I had my HWK Box working fine with other softwares but when I try to run ATRz, it asked me for activation string.



I tried to Upgrade but problem not solved. So, I updated Firmware.

Now I don't have no more Upgrade log. If one provided, I will check it out.

Regards,
Shadab Ahmad

Originally Posted by chronic (Post 4841199)

please i need to know about my hwk.....
i try to upgrade my hwk for 5 days but still not update :so i need to know may be is dead or........................................a live
here is they logs:
pgrade log:
---------- HWK Update Client v 2.0.8.0 ----------
---------- HWK upgrade started:9/13/2009 12:54:14 PM ----------
-- Target Id : 62 CF 1 10
-- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003.
-- UFSx Firmw.: UFS_USB V2.8 (c) SarasSoft 2007.
-- UFSx S/N : xxxxxxxxxx
-- Features : 00000001
-- Licence 5 : True
-- UFSx Vendor: TORNADO
-- HWK ID : A1.04-PRO1-A38A20B1xxxxxxxxxxx
-- HWK Status : 1, DL: 0
----------
Locating HWK Upgrade server...
HWK Upgrade server found!
Preparing connection to server...
Connecting to HWKUpgrade server...
Server connection successfully established.
Authenticating on server...
Authentication stage error: Error: Server returned unrecognized reply

i try it for 5days still i get this error

Originally Posted by GsmMunna (Post 4841218)

Why not you use Latest Ver..

http://sarunasoftware.com/supportlogin.html

Here you get latest Update Client..!


Munna.

Originally Posted by tim20k2002 (Post 4841379)

hi i have a tornado flasher with hwk installed tried to do the client update had the no more logs problem waited 24 hours then did the update then installed suite 2.0.9.0 got that installed now my problems start acer program connects atzr connects dct5bb5 error20 kzr connected lg error20 rtp connects then disconnects samsung error 20 se hwk not authorised use update tool can anyone help as i cannot contact reseller has this was bought on ebay never had any problems with any other updates:confused:

Originally Posted by ogudageorge (Post 4844778)

here is my major problem. got the hwk box new(2 weeks) not updated. v2.0.8.0 updated to 2.0.9.0 and was ok. now required update ufs firmware to 2.0.9.0 and there problem begins now "BOX ERROR...0000000". what can I do I cannot send to reseller coz he's too far. China and Kenya. cost too high. how do I update firmware, coz it refuses to req.fbi????? help ASAP!!!!

Originally Posted by shadab_a4u (Post 4844784)

Try to run update client on that HWK and paste log here.

Br,
Shadab Ahmad

Originally Posted by ogudageorge (Post 4844778)

-- HWK ERROR : 0004

----------
Locating HWK Upgrade server...
HWK Upgrade server found!
Preparing connection to server...
Connecting to HWKUpgrade server...
Server connection successfully established.
Authenticating on server...
Authentication stage error: Access violation at address 00402D5D in module 'UpdateClient.exe'. Read of address 00000014

help!!!!!!!!!!

Originally Posted by shadab_a4u (Post 4844840)

Please follow these one by one:

> Try to replace USB Cable
> Try to use different USB Port or remove any HUB. Better connect to Computers Back USB Port.
> If it does not help, Just Update UFS Firmware with Req.fbi. For further instructions regarding Firmware Update, please follow this link.

Br,
Shadab Ahmad

Originally Posted by ogudageorge (Post 4844922)

Ok followed your advice 1st Class now I am getting this error:

"None authorised copy of software detected, please use original install pakage."
how should I solve this. genius!

Originally Posted by shadab_a4u (Post 4844944)

You might have used REG files.

If you have successfully Upgraded your HWK, just uninstall old Setup and again install Fresh Setup.

Also if you have downloaded if from somewhere else, I will recommend you to download it from Support Area.

You may login to Support Area by Click Support Site Button in Update Client.

Br,
Shadab Ahmad

Originally Posted by Tapanhaz (Post 4845530)

I bought two UFS MICRO box from nearest reseller MOBILE STAR (Ranjeet singh, Guwahati, Assam, India)which is 360km away from me. The box have ufs-kit.com sticker on it . On the first disk he provide HWK.reg file . using this file i solve the reset error(hwk login error -1). {{Is this a legal process??}}. But after that when i connect through ufsxdctxbb5 module BOX_AUTH_ERROR:-1 occured> when i told him about this problem, he said that he cann't provide me the update through REQ FBI system and told me to go to his shop with the box to update it(!!!!).
My question is whenever the times come to update the boxes, I have to go his shop which is 360 km away from my place??why cannt he provide me the box update through REQ FBI process? I checked ufs-kit.com and found that he is the only reseller from assam..
Please ODIA THE ULTIMATE help me......................... waiting for your reply.........

Originally Posted by Tapanhaz (Post 4845641)

He is the nearest reseller. Don't tell me again that THIS IS YOUR LOCATION PROBLEM!!! Can you help me in generate **.fbi files ??? Thanks in advance

Originally Posted by gprsman (Post 4845587)

hello tomorrow I UFS3 + HWK arrive for installation is not good HWK_Support_Suite_Setup_v02.09.000? my reseller told me that I just have to update your HWK module and not the box is correct? if you have advice for me are welcome.

thanks in advance,
gprsman.

Originally Posted by cetech (Post 4834545)

I cannot uninstall hwk suite v2.0.8 but hwk support suite uninstall well..

Here is the logs..

http://i94.photobucket.com/albums/l1...hwkerror-1.jpg

Originally Posted by farouk04 (Post 4847724)

should we contact the box reseller or the hwk one ???

Originally Posted by CONG YANG (Post 4849683)

Sir, my customer have problem , he already update hwk into suite 2.0.9 and when try to connect in dctx bb5 then appear error " none outhorized copy of software detect please use original install package " then try to repair install software by repair option cannot help, then when try to update again with update client 2.09 then appear " all ok,not necessary to update hwk ! You will loser a server log , proceed anyway " then i ask him to klik no first, so i post his problem in here , hope can get solution from supporter .... Thanks

Originally Posted by dullariyas (Post 4833522)

after the upgrading of hwk latest suite version 2.0.9.. hwk box cannot connect properly...... when i trying to connect the error window shows
""""unexpected exception:BOX_AUTH_ERROR:20""""'

please help me what kind of error occured and how to solve it..... help me please hwk team

Originally Posted by CONG YANG (Post 4850447)

sir , still none outhorized copy of software,please use original install package " thanks

Originally Posted by damabib (Post 4857379)

Pls is working on first pc i installed but i can not install the setup on second pc pls help fast.....

Originally Posted by shadab_a4u (Post 4857605)

You have used Upgrade Log so either you have to wait for More Upgrade Logs or just Contact Your Reseller.

Br,
Shadab Ahmad