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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > Saras Boxes > HWK
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Old 07-25-2010, 08:40   #601 (permalink)
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plz hellp me my box not open and not Upgrade
 
Old 07-25-2010, 09:38   #602 (permalink)
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Quote:
Originally Posted by Yong Vannak View Post
Authentication stage error: Server reported error:Account for this HWK module does not exist on server. Please contact your reseller!
http://forum.gsmhosting.com/vbb/6111706-post633.html

Odia.
 
Old 07-25-2010, 09:39   #603 (permalink)
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Originally Posted by meer_fsn2 View Post
plz hellp me my box not open and not Upgrade
http://forum.gsmhosting.com/vbb/6110203-post628.html

Odia.
 
Old 07-29-2010, 07:49   #604 (permalink)
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I have a PC and nootebook so I am interested in whether HwK can run on a PC and a notebook that when I am moving from one to another do not have any way to do update
 
Old 07-29-2010, 10:24   #605 (permalink)
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Originally Posted by mobtelg View Post
I have a PC and nootebook so I am interested in whether HwK can run on a PC and a notebook that when I am moving from one to another do not have any way to do update
http://forum.gsmhosting.com/vbb/f311...ersion-518454/

Odia.
 
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Old 08-05-2010, 14:15   #606 (permalink)
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Upgrade log:
---------- HWK Update Client v 2.1.0.2 ----------
---------- HWK upgrade started:2010-08-05 15:14:58 ----------
----------
Locating HWK Upgrade server...
HWK Upgrade server found!
Preparing connection to server...
Connecting to HWKUpgrade server...
Server connection successfully established.
Authenticating on server...
Authentication stage error: Access violation at address 00402D5D in module 'UpdateClient.exe'. Read of address 00000014



where is the problem ???
 
Old 08-05-2010, 19:19   #607 (permalink)
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my hwk box setup ok and update ok but when i click connect 2 sec disconnect only need help me .....................
 
Old 08-06-2010, 09:39   #608 (permalink)
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Quote:
Originally Posted by smootny View Post
Upgrade log:
---------- HWK Update Client v 2.1.0.2 ----------
---------- HWK upgrade started:2010-08-05 15:14:58 ----------
----------
Locating HWK Upgrade server...
HWK Upgrade server found!
Preparing connection to server...
Connecting to HWKUpgrade server...
Server connection successfully established.
Authenticating on server...
Authentication stage error: Access violation at address 00402D5D in module 'UpdateClient.exe'. Read of address 00000014



where is the problem ???
You must have some error before you press "Update HWK", its that error we need to know.

Odia.
 
Old 08-06-2010, 09:40   #609 (permalink)
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Originally Posted by azim bahar View Post
my hwk box setup ok and update ok but when i click connect 2 sec disconnect only need help me .....................
Be more specific about the problem, if possible post a log or screendump.

Odia.
 
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Old 08-07-2010, 07:39   #610 (permalink)
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Originally Posted by Odia The Ultimate View Post
You must have some error before you press "Update HWK", its that error we need to know.

Odia.
NOTHING !!!!!
Just install new software, and update hwk - nothing more...
 
Old 08-07-2010, 10:17   #611 (permalink)
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NOTHING !!!!!
Just install new software, and update hwk - nothing more...
So you have no error before you press "Start HWK Update" on the second screen of the update client?

Odia.
 
Old 08-07-2010, 10:23   #612 (permalink)
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-- UFSx Device: UFS3 SarasSoft, USB S/N: 47637
-- Target Id : 62 CF 1 10
-- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003.
-- UFSx Firmw.: UFS_USB V2.8 (c) SarasSoft 2007.
-- UFSx S/N : *******
-- Features : 00000001
-- Licence 5 : True
-- UFSx Vendor: UFS3
-- HWK NOT CONNECTED or DEAD
-- HWK ERROR : 0010


plz help odia
 
Old 08-07-2010, 10:37   #613 (permalink)
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Quote:
Originally Posted by M.AKHTER View Post
HWK NOT CONNECTED or DEAD
Remove HWK from UFS, clean UFS 16 pins, clean HWK socket, if not helps, if under warrenty exchange with your reseller.

Odia.
 
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Old 08-07-2010, 16:20   #614 (permalink)
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Quote:
Originally Posted by Odia The Ultimate View Post
Remove HWK from UFS, clean UFS 16 pins, clean HWK socket, if not helps, if under warrenty exchange with your reseller.

Odia.

With all due respect @Mr Odia, but some resellers policies say, that if you open your box, you are loosing your warranty...

BR
wanderey
 
Old 08-07-2010, 20:49   #615 (permalink)
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With all due respect @Mr Odia, but some resellers policies say, that if you open your box, you are loosing your warranty...

BR
wanderey
Yes you are right if UFS and HWK was purchased in the same time and box has warrenty seal, its best to check with reseller if its ok to open the box.

Odia.
 
 
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