SERVER STATUS - USE Panel V 2.3.0.7 - Upgrade/Installation/Support Server Problems - Page 55 - GSM-Forum

theprint · 08-28-2011, 08:24

why you guys always erase my post? can you answer me? my reseller is not replyng me also.

why no upgrade logs on my HWK it is new and im trying to install for the first time and never use upgrade before just now because as i said it is new.

Locating HWK Upgrade server...
HWK Upgrade server found!
Preparing connection to server...
Connecting to HWKUpgrade server...
Server connection successfully established.
Authenticating on server...
Authentication stage error: Server reported error:No more upgrade logs. Please contact your reseller.

GsmMunna · 08-28-2011, 08:27

@theprint

wait for 48/72 hrs to get Log else Contact reseller to make instant log.

if reseller not answer See Sticky link

http://forum.gsmhosting.com/vbb/f311...d-user-949643/

Munna.

Gubby_J · 08-29-2011, 08:24

Server ONLINE, but update inposiblle?

Upgrade log:
---------- HWK Update Client v 2.1.0.0 ----------
---------- HWK upgrade started:8/29/2011 9:59:49 AM ----------
-- Target Id : 62 CF 1 10
-- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003.
-- UFSx Firmw.: UFS_USB V2.8 (c) SarasSoft 2007.
-- UFSx S/N : *****
-- Features : 00000001
-- Licence 5 : True
-- UFSx Vendor: TORNADO
-- HWK ID : A1.04-PRO1-****************
-- HWK Status : 1, DL: 0
----------
Locating HWK Upgrade server...
HWK Upgrade server found!
Preparing connection to server...
Connecting to HWKUpgrade server...
Server connection successfully established.
Authenticating on server...
Authentication stage error: Error: Server returned unrecognized reply

GsmMunna · 08-29-2011, 08:32

Use latest version, must read forum before you post.!!

Munna.

ch mobiles · 08-29-2011, 13:40

@Munna

Hello. Can I Update My Hwk After 48/72 hours ?? I Also Have this Problem.

Authentication stage error: Server reported error:Account for this HWK module does not exist on server. Please contact your reseller!

I already Contacted My Reseller 2 Times.

B,R.

GsmMunna · 08-30-2011, 06:46

@ch mobiles

Your HWK HID not register on Server, Contact reseller an ask him to fwd HID to his reseller..!

Munna.

chitawira · 09-14-2011, 20:11

Some of us like my self bought this box five years ago, i try to send the req file to the product reseller in uk but i get no reply in this case how will you help us cause we get box error 20. I thougth you people you know like ufs xxx serial number is paired with Hwk id xxx number, why don;t you use this data base to rectify this error. my box has been working till last week when i tried to update the new 2.02 minor update,please advise us what to do since we get no reply from the resellers after we had sent the m the requested REQ. Files

GsmMunna · 09-15-2011, 09:57

Quote:

Originally Posted by chitawira

Some of us like my self bought this box five years ago, i try to send the req file to the product reseller in uk but i get no reply in this case how will you help us cause we get box error 20. I thougth you people you know like ufs xxx serial number is paired with Hwk id xxx number, why don;t you use this data base to rectify this error. my box has been working till last week when i tried to update the new 2.02 minor update,please advise us what to do since we get no reply from the resellers after we had sent the m the requested REQ. Files

PM me req file !

Munna.

IkaMazini · 09-16-2011, 15:16

please help me

Error connecting UFS: -16
Please reinstall support suite

-- Reset Failed, Trying to Repair UFS ...
-- Boot: 62 CF
-- Done, use Update Firmware to authorise UFS.
-- UFSx Device: UFS3 SarasSoft, USB S/N: 130021
-- Reset Failed, Trying to Repair UFS ...
-- Boot: 62 CF
-- Done, use Update Firmware to authorise UFS !
-- Target Id : 62 CF 1 10
-- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003.
-- UFSx Firmw.: UFS_USB V2.8 (c) SarasSoft 2007.
-- UFSx S/N : 130021
-- Features : 00000001
-- Licence 5 : True
-- UFSx Vendor: TWISTER

GsmMunna · 09-16-2011, 15:35

@IkaMazini

Try to re-install HWK chip into box again or hwk damage. Contact Reseller !

Munna.

IkaMazini · 09-16-2011, 15:39

@GsmMunna same result

I test on other PC and all is ok

-------------------

hm. usb port problem, whit other port: HWK upgrade process completed.

how to remove ufs driver on all port fully?

lahdache · 10-01-2011, 15:24

please pass word for this file

S8500JPKB1
--------
lahdache

Odia The Ultimate · 10-03-2011, 11:07

Quote:

Originally Posted by lahdache

please pass word for this file

S8500JPKB1
--------
lahdache

File has been replaced without a password. You maybe need to wait some time for it to be available for download.

Your post would have been maybe better placed here:-

http://forum.gsmhosting.com/vbb/f311...t-area-624697/

Odia.

Odia The Ultimate · 10-07-2011, 13:36

Customers with the message "Account for this HWK module does not exist on server. Please contact your reseller!" and where able to update before without any problem, please bare with us, we are looking into the problem.

REMINDER: There is no need to post logs with the above error, until we let you know the problem has been fixed as far as we are aware, if you post logs with your HWK ID, then they WILL be suspended on the server and will NEVER be enabled again.

Odia.

Odia The Ultimate · 10-21-2011, 22:09

Quote:

Originally Posted by Odia The Ultimate

Customers with the message "Account for this HWK module does not exist on server. Please contact your reseller!" and where able to update before without any problem, please bare with us, we are looking into the problem.

REMINDER: There is no need to post logs with the above error, until we let you know the problem has been fixed as far as we are aware, if you post logs with your HWK ID, then they WILL be suspended on the server and will NEVER be enabled again.

Odia.

All HIDs should now be back in the update server which existed before, sorry for any inconvenience caused.

Odia.

08-29-2011, 08:24	#813 (permalink)
Gubby_J Freak Poster Join Date: Mar 2005 Location: Bulgaria,Veliko Tarnovo Posts: 430 Member: 131788 Status: Offline Thanks Meter: 69	why cannot update my hwk? Server ONLINE, but update inposiblle? Upgrade log: ---------- HWK Update Client v 2.1.0.0 ---------- ---------- HWK upgrade started:8/29/2011 9:59:49 AM ---------- -- Target Id : 62 CF 1 10 -- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003. -- UFSx Firmw.: UFS_USB V2.8 (c) SarasSoft 2007. -- UFSx S/N : *** -- Features : 00000001 -- Licence 5 : True -- UFSx Vendor: TORNADO -- HWK ID : A1.04-PRO1-************** -- HWK Status : 1, DL: 0 ---------- Locating HWK Upgrade server... HWK Upgrade server found! Preparing connection to server... Connecting to HWKUpgrade server... Server connection successfully established. Authenticating on server... Authentication stage error: Error: Server returned unrecognized reply

09-14-2011, 20:11	#817 (permalink)
chitawira No Life Poster Join Date: Feb 2003 Location: africa Age: 54 Posts: 1,710 Member: 22284 Status: Offline Thanks Meter: 81	To the product support Some of us like my self bought this box five years ago, i try to send the req file to the product reseller in uk but i get no reply in this case how will you help us cause we get box error 20. I thougth you people you know like ufs xxx serial number is paired with Hwk id xxx number, why don;t you use this data base to rectify this error. my box has been working till last week when i tried to update the new 2.02 minor update,please advise us what to do since we get no reply from the resellers after we had sent the m the requested REQ. Files

09-16-2011, 15:39	#821 (permalink)
IkaMazini No Life Poster Join Date: Jul 2005 Location: Georgia GE Posts: 2,694 Member: 162473 Status: Offline Sonork: Not have Thanks Meter: 592	@GsmMunna same result I test on other PC and all is ok ------------------- hm. usb port problem, whit other port: HWK upgrade process completed. how to remove ufs driver on all port fully? Last edited by IkaMazini; 09-16-2011 at 15:44.

10-07-2011, 13:36	#824 (permalink)
Odia The Ultimate No Life Poster Join Date: Apr 2001 Location: Where dreams become reality. Age: 54 Posts: 5,752 Member: 4042 Status: Offline Thanks Meter: 24,043	Customers with the message "Account for this HWK module does not exist on server. Please contact your reseller!" and where able to update before without any problem, please bare with us, we are looking into the problem. REMINDER: There is no need to post logs with the above error, until we let you know the problem has been fixed as far as we are aware, if you post logs with your HWK ID, then they WILL be suspended on the server and will NEVER be enabled again. Odia. Last edited by Odia The Ultimate; 10-12-2011 at 12:11.

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08-28-2011, 08:24	#811 (permalink)
theprint Junior Member Join Date: Jun 2011 Posts: 15 Member: 1594424 Status: Offline Thanks Meter: 2	why you guys always erase my post? can you answer me? my reseller is not replyng me also. why no upgrade logs on my HWK it is new and im trying to install for the first time and never use upgrade before just now because as i said it is new. Locating HWK Upgrade server... HWK Upgrade server found! Preparing connection to server... Connecting to HWKUpgrade server... Server connection successfully established. Authenticating on server... Authentication stage error: Server reported error:No more upgrade logs. Please contact your reseller.

08-28-2011, 08:27	#812 (permalink)
GsmMunna No Life Poster Join Date: May 2004 Location: A ROUGH ROAD LEADS 2 THE STARS Posts: 3,452 Member: 66937 Status: Offline Thanks Meter: 5,053	@theprint wait for 48/72 hrs to get Log else Contact reseller to make instant log. if reseller not answer See Sticky link http://forum.gsmhosting.com/vbb/f311...d-user-949643/ Munna.

08-29-2011, 08:32	#814 (permalink)
GsmMunna No Life Poster Join Date: May 2004 Location: A ROUGH ROAD LEADS 2 THE STARS Posts: 3,452 Member: 66937 Status: Offline Thanks Meter: 5,053	Use latest version, must read forum before you post.!! Munna.

08-29-2011, 13:40	#815 (permalink)
ch mobiles No Life Poster Join Date: Apr 2008 Location: Pakistan Age: 36 Posts: 2,134 Member: 748029 Status: Offline Sonork: 100.1603742 Thanks Meter: 1,822	@Munna Hello. Can I Update My Hwk After 48/72 hours ?? I Also Have this Problem. Authentication stage error: Server reported error:Account for this HWK module does not exist on server. Please contact your reseller! I already Contacted My Reseller 2 Times. B,R.

08-30-2011, 06:46	#816 (permalink)
GsmMunna No Life Poster Join Date: May 2004 Location: A ROUGH ROAD LEADS 2 THE STARS Posts: 3,452 Member: 66937 Status: Offline Thanks Meter: 5,053	@ch mobiles Your HWK HID not register on Server, Contact reseller an ask him to fwd HID to his reseller..! Munna.

09-16-2011, 15:16	#819 (permalink)
IkaMazini No Life Poster Join Date: Jul 2005 Location: Georgia GE Posts: 2,694 Member: 162473 Status: Offline Sonork: Not have Thanks Meter: 592	please help me Error connecting UFS: -16 Please reinstall support suite -- Reset Failed, Trying to Repair UFS ... -- Boot: 62 CF -- Done, use Update Firmware to authorise UFS. -- UFSx Device: UFS3 SarasSoft, USB S/N: 130021 -- Reset Failed, Trying to Repair UFS ... -- Boot: 62 CF -- Done, use Update Firmware to authorise UFS ! -- Target Id : 62 CF 1 10 -- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003. -- UFSx Firmw.: UFS_USB V2.8 (c) SarasSoft 2007. -- UFSx S/N : 130021 -- Features : 00000001 -- Licence 5 : True -- UFSx Vendor: TWISTER

09-16-2011, 15:35	#820 (permalink)
GsmMunna No Life Poster Join Date: May 2004 Location: A ROUGH ROAD LEADS 2 THE STARS Posts: 3,452 Member: 66937 Status: Offline Thanks Meter: 5,053	@IkaMazini Try to re-install HWK chip into box again or hwk damage. Contact Reseller ! Munna.

10-01-2011, 15:24	#822 (permalink)
lahdache No Life Poster Join Date: Jul 2008 Location: H.DALAA Age: 48 Posts: 2,040 Member: 820444 Status: Offline Sonork: 100.1680641 Thanks Meter: 466	please pass word for this file S8500JPKB1 -------- lahdache