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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Saras Boxes > HWK

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Old 07-25-2007, 15:53   #1 (permalink)
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UFS + HWK stop working, Odia please look...

Hi,
I have UFS3 and org. HWK inside since begining of sale.
I have working with some LG phone and evrything was OK, HWK was working
like usuall, but then afther reconect UFS it gives me and error and searching
for activation file. I dont even remmember when have I last time use any
activation for ufs ( maybe freia ) !

When I start Update Client and when it connects to box, it gives me
message " Licsnse 5 not active ", and nothing works.
Where is problem and how to solve it?

UFS is working 100%, I have test it with JAF software and select UFS as
desired device. Evrything was working OK, but HWK SW will not work ( cant connect )!.
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Old 07-26-2007, 09:25   #2 (permalink)
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Here is photo...
I have already contact my reseller and waiting for response...
Attached Images
File Type: jpg UFS.jpg (60.8 KB, 512 views)
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Old 07-26-2007, 09:48   #3 (permalink)
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ur ufs serial is currupted
try flash it with ufstool
best thing to do wait ur reseller for support
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Old 07-26-2007, 09:53   #4 (permalink)
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Quote:
Originally Posted by llcoolr View Post
ur ufs serial is currupted
try flash it with ufstool
best thing to do wait ur reseller for support
Yes, I have see that, but in STATUS BAR, my box serial is correct !
Only in main form window is ( - 86072142 ), which is incorrect.
Is there any HWK team member that can provide solution for this or any
caind of help how to solve this pb???
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Old 07-27-2007, 06:37   #5 (permalink)
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Quote:
Originally Posted by Genius View Post
Yes, I have see that, but in STATUS BAR, my box serial is correct !
Only in main form window is ( - 86072142 ), which is incorrect.
Is there any HWK team member that can provide solution for this or any
caind of help how to solve this pb???
Try to run the update client and click next, wait .... quit (No need to run Start HWK Update), record the log and post here, you can also try your box after this and check the status, use DCTxBB5.

The problem is with your UFS box, the test via JAF means nothing, since it does not boot the box, only uses the communication.

Odia.
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Old 07-27-2007, 10:42   #6 (permalink)
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Quote:
Originally Posted by Odia The Ultimate View Post
Try to run the update client and click next, wait .... quit (No need to run Start HWK Update), record the log and post here, you can also try your box after this and check the status, use DCTxBB5.

The problem is with your UFS box, the test via JAF means nothing, since it does not boot the box, only uses the communication.

Odia.
I have repair it yesterday, afther no response from any of HWK team, I decide to
flash box with new firmware & eeprom. Afther that I start upgrade client,
and box was updated. Now is working again and evrything is OK!

Here is log:

Upgrade log:
---------- HWK Update Client v 2.0.5.0 ----------
---------- HWK upgrade started:12:29:06 ----------
-- Target Id : 62 CF 1 7
-- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003.
-- UFSx Firmw.: UFS_USB V2.6 (c) SarasSoft 2005.
-- UFSx S/N : XXXXX
-- Features : 00000001
-- Licence 5 : True
-- UFSx Vendor: UFS3
-- HWK ID : A1.04-PRO1-XXXXXXXXXXXXXXX
-- HWK Status : 1, DL: 0
----------
Locating HWK Upgrade server...
HWK Upgrade server found!
Preparing connection to server...
Connecting to HWKUpgrade server...
Server connection successfully established.
Authenticating on server...
Authentication successfull.
Checking upgrade client version...
Your upgrade client is up-to-date.
Upgrading HWK...
HWK upgrade process completed.
---------- HWK upgrade finished:12:29:18 ----------


Before writing new flash & eeprom to box I was having error message with
upgrade client " License 5 not active ".
Also BOX_AUTH_ERROR_1111, something like that, dont remmember now...
At least, it works now!
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Old 07-27-2007, 12:57   #7 (permalink)
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if you send me box serial, I will calculate the activation code for you mate
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Old 07-27-2007, 14:28   #8 (permalink)
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Quote:
Originally Posted by tareen View Post
if you send me box serial, I will calculate the activation code for you mate
its too late

problem solved see this

http:///vbb/showpo...39&postcount=6
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Old 08-01-2007, 15:46   #9 (permalink)
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Lightbulb pliz................

HWK Update Client v 2.0.5.0
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Old 08-05-2007, 20:53   #10 (permalink)
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Quote:
Originally Posted by Genius View Post
I have repair it yesterday, afther no response from any of HWK team, I decide to
flash box with new firmware & eeprom. Afther that I start upgrade client,
and box was updated. Now is working again and evrything is OK!

Here is log:

Upgrade log:
---------- HWK Update Client v 2.0.5.0 ----------
---------- HWK upgrade started:12:29:06 ----------
-- Target Id : 62 CF 1 7
-- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003.
-- UFSx Firmw.: UFS_USB V2.6 (c) SarasSoft 2005.
-- UFSx S/N : XXXXX
-- Features : 00000001
-- Licence 5 : True
-- UFSx Vendor: UFS3
-- HWK ID : A1.04-PRO1-XXXXXXXXXXXXXXX
-- HWK Status : 1, DL: 0
----------
Locating HWK Upgrade server...
HWK Upgrade server found!
Preparing connection to server...
Connecting to HWKUpgrade server...
Server connection successfully established.
Authenticating on server...
Authentication successfull.
Checking upgrade client version...
Your upgrade client is up-to-date.
Upgrading HWK...
HWK upgrade process completed.
---------- HWK upgrade finished:12:29:18 ----------


Before writing new flash & eeprom to box I was having error message with
upgrade client " License 5 not active ".
Also BOX_AUTH_ERROR_1111, something like that, dont remmember now...
At least, it works now!

u have used wich tool ?
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