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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Saras Boxes > HWK

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Old 09-15-2008, 16:32   #1 (permalink)
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uninstall error!

i can't uninstall the previous version to install the newest, please see the pic, any idea?

uninstall error.JPG

br
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Old 09-15-2008, 18:04   #2 (permalink)
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Reboot the PC and then try.

Odia.
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Old 09-15-2008, 18:10   #3 (permalink)
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Reboot the PC and then try.

Odia.

same!................................
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Old 09-15-2008, 18:23   #4 (permalink)
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Delete this folder C:\Program Files\InstallShield Installation Information\{585C5E36-62B1-4CA1-827B-83C4A4486CA5}
Delete this folder C:\Program Files\InstallShield Installation Information\{E22E26FA-575A-4122-BB39-90321F1CF19C}
Delete this folder C:\Program Files\Nokia\Phoenix
Delete this folder C:\Program Files\SarasSoft
Run attached registry file

Install the new release.

Odia.
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Old 09-16-2008, 05:07   #5 (permalink)
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@Odia The Ultimate
this file not available on my pc.
when i try to remove prevous version give error.
C:\Program Files\InstallShield Installation Information\{585C5E36-62B1-4CA1-827B-83C4A4486CA5}
Delete this folder C:\Program Files\InstallShield Installation Information\{E22E26FA-575A-4122-BB39-90321F1CF19C}
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Old 09-16-2008, 05:09   #6 (permalink)
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Formate pc then install
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Old 09-16-2008, 22:57   #7 (permalink)
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Quote:
Originally Posted by Odia The Ultimate View Post
Delete this folder C:\Program Files\InstallShield Installation Information\{585C5E36-62B1-4CA1-827B-83C4A4486CA5}
Delete this folder C:\Program Files\InstallShield Installation Information\{E22E26FA-575A-4122-BB39-90321F1CF19C}
Delete this folder C:\Program Files\Nokia\Phoenix
Delete this folder C:\Program Files\SarasSoft
Run attached registry file

Install the new release.

Odia.
thanks Odia! it works.

br
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Old 09-17-2008, 16:20   #8 (permalink)
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thanks Odia! it works.

br
Your welcome, sometimes InstallShield 12 gets confused, we cannot use latest version or lose support for Win98/Me :-(

Odia.
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