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Go Back   GSM-Forum > GSM & CDMA Phones / Tablets Software & Hardware Area > Alcatel > BF, BG, TH, BHx Series

BF, BG, TH, BHx Series Alcatel BF3/4 and also BG3 series, also THx, BHx are located here.

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Old 10-24-2003, 00:47   #1 (permalink)
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Join Date: Mar 2002
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Exclamation angry with kima support for ALCATEL SERVICE PROGRAM

Please any moderato can translate this?
This is from forum

i have in same situation.
if moderator want move it to other section please make it.

Thanks in advance.

subject: BAD SERVICE

Estoy decepcionado/cabreado con el servicio de "alcatel unlocker/service 10.x"
page la actualizacion de 6 meses i solo salio 1 version nueva.
despues de casi 2 meses sin actualizaciones veo que sus competidores
estan actualizando casi a diario con soporte a nuevas versiones.

estoy mas que cabreado, hablando con kima me dijo que se estava
haciendo una version nueva.
tengo 2 terminales que no son comaptibles.
le envie la flash i nada no hay actualizacion despues de 1 mes de enviarle la flash.

luego me pide disculpas y que no sabe que decirme.
que estan haciendo un soft nuevo y que ya no lo hace el.
que no sabe para cuando.
y por eso pague los 6 meses de actualizaciones?

pensava que GSMKIMA era una persona seria, y dava soporte bueno.
llevo comprandole productos desde hace mas de 2 aņos.
e actualizado siempre su producto antes cada 3 meses i ahora cada 6.

este programa es muy bueno, pero ha hido degradandose y no da soporte.
ALMOST EVERYDAY? os suena? pues nada.
cabreo encima llevo.

perdon por no estar en ingles, si tengo tiempo lo traducire.
sorry for this letter in spanish, if i have time i translate my climb / annoyance.
i thought that the support was good but not..
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