Alcatel One Touch Pop 4010X keeps asking ME code

[shaheen15]

I have a Alcatel One Touch Pop 4010X of which i calculated the NCK and SPCK code.

When I turn on the phone it asks for the PIN and then the SIM-ME code. When I enter the NCK it continues and the phone has network with a different card.

However, when i restart the phone it keeps asking for the SIM ME code. When I enter the NCK again, it works without any problem.

Is there any way to permanently store the simlock code?

[Brka]

Afaik, that problem was known on 4010x phones,
And is so called "hardlocked firmware"

Solution to that problem would be changing firmware,
And then unlocking again.

However, some people reported, that after full erase from recovery
And unlocking after it, fixed that problem with code asking.

So, try this :
- enter recovery (volume up + power on)
- make erase data and cache
- power on
- enter sim lock code
- open engineering menu via *#*#3646633#*#*
- go to sim me lock menu
- each category, option is called something like unlock permanently
- select remove / unlock permanently
- exit eng menu, shutdown phone

Now try with different sim cards...
And of course post results.

p.s. after hard reset, it will again back to earlier condition,
And ask for codes, so whole process need to be repeated.

b.r.
Alex

[shaheen15]

Customer took the phone and I gave him the code to enter when he restarts the phone.

I will copy your answer to my knowledge base and will try it next time someones comes with this phone or this issue.

Thanks a lot

[billycomm6]

Originally Posted by shaheen15

I have a Alcatel One Touch Pop 4010X of which i calculated the NCK and SPCK code.

When I turn on the phone it asks for the PIN and then the SIM-ME code. When I enter the NCK it continues and the phone has network with a different card.

However, when i restart the phone it keeps asking for the SIM ME code. When I enter the NCK again, it works without any problem.

Is there any way to permanently store the simlock code?

after u enter nck code or whatever code requested by the fone go to factory reset and it wwill be ok. tested

[Brka]

Originally Posted by billycomm6

after u enter nck code or whatever code requested by the fone go to factory reset and it wwill be ok. tested

it all depends on some parameters inside flash.
if certain flag is set - it will again ask for unlock code after hard reset.

I already wrote some temporary solution in post above.

b.r.
Alex