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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > PolarBox 3


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Old 07-06-2015, 21:55   #1 (permalink)
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Alcatel OT-V570A [ANSWERED]


Hello.

I need some help, i *******r came with this alcatel v570a for unlock service, i connected the phone to the box and requested the code via online server, codes returned but they didnt work, phone kept saying incorrect code, i configured factory settings but the same, code didnt work, this has happened before with other models, then i proceed to unlock it via firmware method. and i got this.

Connecting with phone ...

Sending Certificate....
Bypassing Security Boot...
Bypassing Passed.... Ok...
Continue Booting Process...Please Wait...
Sending First Boot....
Sending Second Boot....

Detecting Flash IC. Type ....

Flash ID.: 017E4422 , AMD 16 Mb.
Phone IMEI : 0*****-**-******-*
Firmware Ver. : 744
Phone Type : V570A-2CTLMX1
Operator/Country : MOVISTAR / MEXICO
Language : BRA ENG SPA FRE ITA
Reading Security Zone...
SRo Name : XD74NO05

Phone Connected Ok..

Changing Speed Up 921600 Bps...
Please Wait... Writing Firmware ...
Writing Block 1...
Writing Block 2...
ERROR Awf_2...

Error Writing ...

Phone Disconnected ...

phone was in perfect conditions before the unlock attempt, now i got a bricked phone which i been trying to write the support firmware over and over again with no success.

please polar team, provide a solution for this problem.

thanks in advance.

best regards.,

YozH
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Old 07-13-2015, 11:43   #2 (permalink)
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Join Date: Jul 2004
Location: Inside Polar Box
Posts: 723
Member: 71492
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Thanks Meter: 119
Hi

Which is the version of Polar Suite you are using?

This is a test and working Ok

If continue with problems please test battery level, slow Pc or contactme

[email protected]

Regards

Engine Compilation Build : 366

Connecting with phone ...

Sending Certificate....
Bypassing Security Boot...
Bypassing Passed.... Ok...
Continue Booting Process...Please Wait...
Sending First Boot....
Sending Second Boot....

Detecting Flash IC. Type ....

Flash ID.: 017E4422 , AMD 16 Mb.
Phone IMEI : 354029-02-052793-4
Firmware Ver. : 749
Phone Type : V570X-2HRGFR1
Operator/Country : ORANGE / FRANCE
Language : EN FR DE IT ES
Reading Security Zone...
SRo Name : XD74GD06

Phone Connected Ok..

Changing Speed Up 921600 Bps...
Please Wait... Writing Firmware ...
Writing Block 1...
Writing Block 2...
Writing Block 3...
Writing Block 4...
Please Wait... Finishing Writing...
Please Wait... Formating...
Can take about 60/120 seconds

Writing Firmware Ok...
Remove Battery and Put again...

Phone Disconnected ...
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Old 07-13-2015, 19:41   #3 (permalink)
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Im using the current version, updated box software
i see you had no problems, the difference is that your phone is X mine is A.

Still waiting for a solution from support wich i know they wont solve anything, the solution is, i will need to pay the phone to cos-tu.-mer.

it has been almost a week and not even a single word from support.
what a dissapointment, your tool isnt cheap, yet when something goes wrong, youre on ur own.

thanks for this awesome support service.
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Old 07-14-2015, 08:20   #4 (permalink)
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Join Date: Jul 2004
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You phone and mime have the same flash ic

Flash ID.: 017E4422 , AMD 16 Mb.

You phone is "A" and mine is "X", but this is not the problem
If you want to contact me privately for some test
I already have in my previous post

Regards
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